Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
Nov 21, 2019, 12:33 am
#692
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,316
One more thing . . following the Res III ---> Amadeus changeover on Monday - - there could be a few days of unusual issues in DCS. Remember DCS can pull names from RES up to 72 hours in advance (although it is typically done at T-48h). Thus- For flights between 8pm Monday (ET) and 8pm Wed, the initial name list would (could) have come from RES III. Then there would have to be some way in which Amadeus can update/interact with DCS in that period.
Now - to reduce these issues - it is possible (even likely) that they have decided that in the few days after the migration, DCS would only pull names and open at T-24 - - no matter what - just to reduce issues. I would expect this to be temporary.
Now - to reduce these issues - it is possible (even likely) that they have decided that in the few days after the migration, DCS would only pull names and open at T-24 - - no matter what - just to reduce issues. I would expect this to be temporary.
I don't think the inconsistencies will be flushed from the system until the 23rd.
Oh goody, I have a flight on the 22nd.
Nov 21, 2019, 12:49 am
#693
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Is the second segment to the USA? There are many answers to this question.
There has historically been a restriction such that any USA destined flight can only accept checkin (including connections) 24 hours in advance.
Then - I have had some issues with LX/LH (Amadeus) whereby connecting flights more than 24 hours out are not available - but this is not always the case - so it should not be a standard Amadeus restriction.
The general rule is that at a departing station, 24 hours in advance is allowed and connections up to 48 hours out can also be checked in if it is coming via an inbound connection.
So - if your flight was to USA - then it is a US restriction. If not USA - then it is something to do with the current setup.
There has historically been a restriction such that any USA destined flight can only accept checkin (including connections) 24 hours in advance.
Then - I have had some issues with LX/LH (Amadeus) whereby connecting flights more than 24 hours out are not available - but this is not always the case - so it should not be a standard Amadeus restriction.
The general rule is that at a departing station, 24 hours in advance is allowed and connections up to 48 hours out can also be checked in if it is coming via an inbound connection.
So - if your flight was to USA - then it is a US restriction. If not USA - then it is something to do with the current setup.
My third segment is operated by another airline, so the second and third segments were already linked in Amadeus even before the switchover, thus when I checked in for the second segment I was subsequently checked in for the third even though it was more than 36 hours away.
I suspect anyone having a multi-segment itinerary, all on AC metal and 014 stock, booking made prior to the switchover, will need to check in segment by segment.
No experience for itineraries booked after the switchover, because it seems that not many have had them ticketed successfully.
Nov 21, 2019, 3:29 am
#695
Join Date: Jul 2002
Location: EDI
Programs: BA silver, AC *s p, A3, EI, KL, & UA nobody!
Posts: 355
anything more than a simple itinerary and error message number. (3006)
Today at 09;30 GMT/UTC I did a further flight search, following on from yesterdays nil results, and the on-line comment Please try again later.
I specifically was looking at 2 bookings which would effectively be multi sectors and involve different fare buckets - DUB/LAS vv & EDI/BDA vv . Prior to Nov 18, DUB/LAS would show availability in E for DUB/YUL, with P on YUL/LAS. EDI/BDA would show E for EDI/YYZ sectors and B for YYZ/BDA. It all looked good with premium rouge availability on the sectors operated by them! ( should have booked then but didn't!)
The system still stating '' We're not able to process your request right now. Please try again later. If the problem persists, please contact Air Canada Reservations Opens in a new window and provide this error message number.(3006)''
- If AC could only provide an expected time scale for the restoration of a normal service, and amend this as time went on, it would be better for them and their hard pressed employees at reservation call centres.
Nov 21, 2019, 4:57 am
#696
Join Date: Jun 2012
Location: YYT
Programs: AC P25
Posts: 269
Have you read this thread? Do you know why call wait times are longer than longer than usual? Many posts here similar to yours.
https://www.flyertalk.com/forum/air-...madeus-46.html
https://www.flyertalk.com/forum/air-...madeus-46.html
If only they had known in advance there might be some issues.... 🙄
Nov 21, 2019, 5:27 am
#697
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,958
I get irritated if I have to hold for 5 minutes 
.... I really am going to try to avoid calling for anything during this weekend's trip-- hope nothing goes sideways!
.... I really am going to try to avoid calling for anything during this weekend's trip-- hope nothing goes sideways!
Nov 21, 2019, 5:30 am
#698
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Nov 21, 2019, 5:41 am
#699
Join Date: Dec 2009
Programs: Aeroplan SE, *G
Posts: 33
So, it appears an e-mail to concierge team will be the quickest way.
It took about two hours from the time I wrote the e-mail asking for an itinerary change for a concierge to respond that they took care of it.
Beats waiting on the phone. As long as your request doesn't require any additional interaction.
Good luck out there. Does anyone have an idea when this might let up?
It took about two hours from the time I wrote the e-mail asking for an itinerary change for a concierge to respond that they took care of it.
Beats waiting on the phone. As long as your request doesn't require any additional interaction.
Good luck out there. Does anyone have an idea when this might let up?
Nov 21, 2019, 5:43 am
#700
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,958
So, it appears an e-mail to concierge team will be the quickest way.
It took about two hours from the time I wrote the e-mail asking for an itinerary change for a concierge to respond that they took care of it.
Beats waiting on the phone. As long as your request doesn't require any additional interaction.
Good luck out there. Does anyone have an idea when this might let up?
It took about two hours from the time I wrote the e-mail asking for an itinerary change for a concierge to respond that they took care of it.
Beats waiting on the phone. As long as your request doesn't require any additional interaction.
Good luck out there. Does anyone have an idea when this might let up?
Nov 21, 2019, 5:57 am
#701
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Speaking of patience, I’d like to offer a genuine and heartfelt thank you to everyone who’s contributed to this thread with their experiences, tidbits of information, tips and frustrations. While I currently have no short-term reservations to personally fret over, I feel like I still get to participate in the Amadeus-ly bumpy switchover with y’all
Last edited by ffsim; Nov 21, 2019 at 9:29 am Reason: typo
Nov 21, 2019, 5:58 am
#702
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,567
It might be "historically" true, but a very weird artifact to resurface.
Nov 21, 2019, 6:05 am
#703
Join Date: Jan 2001
Programs: AC SEMM
Posts: 724
Currently in Japan. Flew out before transition. AC website shows my booking twice, once on old PNR, once on new PNR, but boldly labelled in red as CANCELLED. My spouse’s AE booking doesn’t even show up on the AE website. Called in, took 20 minutes to get thru, assured that all ok on their side. Nothing about our situation is odd, obviously many passengers would be mid-booking at transition, this just should not be happening :-)
Nov 21, 2019, 7:42 am
#704
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,396
You didn’t misunderstand. In bookings made before the switch to Amadeus seat assignments might not be preserved. Judging from the boarding process this morning I wasn’t the only one who lost seat assignment. What a gong show.
Nov 21, 2019, 8:40 am
#705
Join Date: Jan 2007
Location: Toronto
Programs: AC*E50
Posts: 594
Looks like eupgrades are now completely offline. All the links redirect back to the main page. Any attempt to use the page over last few days has resulted in an error that flight is not upgradeable...
Has anyone had success calling in to get them applied?
Has anyone had success calling in to get them applied?