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Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result

Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result

Old Nov 19, 2019, 3:04 pm
  #541  
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Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,273
This is great. Had awards booked with UA miles and Aeroplan, both allowed for free bulkhead/exit/preferred selection, whereas previously it was costing $$.





Also, AC PNR is now same as LX/LH/LO on awards, ie. Amadeus.
rankourabu is offline  
Old Nov 19, 2019, 3:12 pm
  #542  
 
Join Date: Sep 2007
Location: YYZ
Programs: TK*G, Marriott Gold, Hilton Diamond, IHG Plat
Posts: 677
It seems the inventory for AE booking has changed significantly.
I need a RT from YTO to YUL connecting onto TK to central asia next October.
Same availability was showing at 2pm today as yesterday - now the seats are all gone....
There are some odd YYZ-YUL in PE, and none for YTZ-YUL
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Old Nov 19, 2019, 3:21 pm
  #543  
 
Join Date: May 2014
Location: YYJ/YYT
Programs: AC 75K (*G), NEXUS
Posts: 652
Looks like the "Additional Comments" section on EF is a totally different format, heres an example for AC 301 this morning:

Comments:
DOAC301/19NOV
* OPERATIONAL FLIGHT INFO * AC 301 0 TU 19NOV19
CITY INFO HOUR (LOCAL)

YUL ESTIMATED TIME OF DEPARTURE 0910
DELAY NON-SCHEDULED MAINTENANCE
LEFT THE GATE 0908
TOOK OFF 0953
PLANE IS LATE (IN HOURS MINUTES) 0153
DAMAGE DURING GROUND OPERATIONS
ESTIMATED TIME OF ARRIVAL 1140 YVR
YVR AIRCRAFT LANDED 1137
ARRIVED 1145
*1A PLANNED FLIGHT INFO* AC 301 0 TU 19NOV19
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
YUL 0715 TU JCDZPROEN/B Y/F 333 5:31
BMUHQVWGSTL/F
AK/F F/-
YVR 0946 TU 5:31
COMMENTS-
1.YUL YVR - ARRIVES TERMINAL M
2.YUL YVR - MCT FLIGHT TRACKING D/D
3.YUL YVR - 3/ ENTERTAINMENT ON DEMAND
4.YUL YVR - 9/ NON-SMOKING
5.YUL YVR - 12/ IN-SEAT POWER SOURCE
6.YUL YVR - 20/ LIE-FLAT SEAT BUSINESS
7.YUL YVR - ET/ ELECTRONIC TKT CANDIDATE
8.YUL YVR - J27W21Y244
9.YUL YVR - CO2/PAX* 262.72 KG ECO, 525.43 KG PRE
(*):SOURCE:ICAO CARBON EMISSIONS CALCULATOR
CONFIGURATION-
333 J 27 O 21 Y 244
>
marke190 is offline  
Old Nov 19, 2019, 3:24 pm
  #544  
 
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,140
Originally Posted by marke190
Looks like the "Additional Comments" section on EF is a totally different format, heres an example for AC 301 this morning:

Comments:
DOAC301/19NOV
* OPERATIONAL FLIGHT INFO * AC 301 0 TU 19NOV19
CITY INFO HOUR (LOCAL)

YUL ESTIMATED TIME OF DEPARTURE 0910
DELAY NON-SCHEDULED MAINTENANCE
LEFT THE GATE 0908
TOOK OFF 0953
PLANE IS LATE (IN HOURS MINUTES) 0153
DAMAGE DURING GROUND OPERATIONS
ESTIMATED TIME OF ARRIVAL 1140 YVR
YVR AIRCRAFT LANDED 1137
ARRIVED 1145
*1A PLANNED FLIGHT INFO* AC 301 0 TU 19NOV19
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
YUL 0715 TU JCDZPROEN/B Y/F 333 5:31
BMUHQVWGSTL/F
AK/F F/-
YVR 0946 TU 5:31
COMMENTS-
1.YUL YVR - ARRIVES TERMINAL M
2.YUL YVR - MCT FLIGHT TRACKING D/D
3.YUL YVR - 3/ ENTERTAINMENT ON DEMAND
4.YUL YVR - 9/ NON-SMOKING
5.YUL YVR - 12/ IN-SEAT POWER SOURCE
6.YUL YVR - 20/ LIE-FLAT SEAT BUSINESS
7.YUL YVR - ET/ ELECTRONIC TKT CANDIDATE
8.YUL YVR - J27W21Y244
9.YUL YVR - CO2/PAX* 262.72 KG ECO, 525.43 KG PRE
(*):SOURCE:ICAO CARBON EMISSIONS CALCULATOR
CONFIGURATION-
333 J 27 O 21 Y 244
>
Wait .... the Amadeus upgrade actually damaged planes?

PLANE IS LATE (IN HOURS MINUTES) 0153
DAMAGE DURING GROUND OPERATIONS
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canopus27 is offline  
Old Nov 19, 2019, 4:23 pm
  #545  
 
Join Date: Mar 2002
Location: YYJ
Posts: 4,132
Originally Posted by rankourabu
This is great. Had awards booked with UA miles and Aeroplan, both allowed for free bulkhead/exit/preferred selection, whereas previously it was costing $$.


Looks like a few other seating options have opened up as well. EG rows 4-6 used to be blocked for advance seat reservations on Q400 flights but are now selectable.
cedric is offline  
Old Nov 19, 2019, 4:24 pm
  #546  
 
Join Date: Feb 2018
Location: YYT
Programs: M-Bonvoy Platinum Elite, Aeroplan 50K, DragonPass, AMEX MR, NEXUS
Posts: 1,715
Originally Posted by canopus27
Wait .... the Amadeus upgrade actually damaged planes?

PLANE IS LATE (IN HOURS MINUTES) 0153
DAMAGE DURING GROUND OPERATIONS
In a weird way, it seems to me that EF is actually easier to read post-update. Less aviation jargon and more plain English lol

I know I am about to get some major heat for this comment...
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Old Nov 19, 2019, 4:27 pm
  #547  
 
Join Date: Feb 2018
Location: YYT
Programs: M-Bonvoy Platinum Elite, Aeroplan 50K, DragonPass, AMEX MR, NEXUS
Posts: 1,715
Originally Posted by WaytoomuchEurope
Foolishly I forgot to screenshot my dashboard. My AQD is now at $0 which I havent seen in months - hopefully just the same old problem. Id hate to have to back and find proof for the $40k spend.

On AC.com it tells me I have no bookings and there is no place to manually add one. My AE booking is in the app but I was hoping to use that trick up thread to add a bistro code.

I can no longer find a place to check how many eUp credits a particular flight would require. If you have a PNR it will tell you of course but theres no way to do investigation which sometimes helped me in deciding a fare basis to choose when purchasing.

Thats all I see for now as an issue but Ill keep looking.
+1

Thankfully, I have a screenshot of my dashboard pre-Amadeus so I don't expect to have any issues. No change to status though, thankfully!
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Old Nov 19, 2019, 4:30 pm
  #548  
 
Join Date: Mar 2002
Location: YYJ
Posts: 4,132
Originally Posted by WaytoomuchEurope
Foolishly I forgot to screenshot my dashboard. My AQD is now at $0 which I havent seen in months - hopefully just the same old problem. Id hate to have to back and find proof for the $40k spend.

On AC.com it tells me I have no bookings and there is no place to manually add one. My AE booking is in the app but I was hoping to use that trick up thread to add a bistro code.

I can no longer find a place to check how many eUp credits a particular flight would require. If you have a PNR it will tell you of course but theres no way to do investigation which sometimes helped me in deciding a fare basis to choose when purchasing.

Thats all I see for now as an issue but Ill keep looking.
You should still be able to pull up the reservation from the front page of AC.com - My bookings tab.
I pulled up some existing Aeroplan bookings that way. When I went the seat selection screen I saw the "promotion code" link. Try that!
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cedric is offline  
Old Nov 19, 2019, 4:36 pm
  #549  
Formerly known as tireman77
 
Join Date: Dec 2013
Posts: 5,385
Originally Posted by codfather
+1

Thankfully, I have a screenshot of my dashboard pre-Amadeus so I don't expect to have any issues. No change to status though, thankfully!
Also seeing 0 AQDs. And still no vision on reservations (mid trip flying in 7 days). No sight on pending upgrade waitlist, eUps. Basically nada all around.

I'm more than a little concerned about not getting an eUp from O class on a 14 hour flight with 12 seats open in J... Really bad timing on this.
PLeblond is online now  
Old Nov 19, 2019, 4:40 pm
  #550  
 
Join Date: Feb 2018
Location: YYT
Programs: M-Bonvoy Platinum Elite, Aeroplan 50K, DragonPass, AMEX MR, NEXUS
Posts: 1,715
Originally Posted by PLeblond
Also seeing 0 AQDs. And still no vision on reservations (mid trip flying in 7 days). No sight on pending upgrade waitlist, eUps. Basically nada all around.

I'm more than a little concerned about not getting an eUp from O class on a 14 hour flight with 12 seats open in J... Really bad timing on this.
I don't understand this at all...

Why is the eUp site and so many Altitude features still out of commission? Shouldn't they be back online given that the first stage of the process is back online?

This is becoming more than just a small bump in the road for AC
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Old Nov 19, 2019, 4:57 pm
  #551  
 
Join Date: Dec 2007
Location: YYJ
Programs: AC SE, Bonvoy Tit/LT Plat, HH Gold, National EE, Sixt Plat, Enterprise Gold, UA*S, Accor Gold, Hz 5*
Posts: 2,415
So should I complain that I was denied SDC on my latitude fare today? Its an advertised benefit...
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Nitehawk is offline  
Old Nov 19, 2019, 4:57 pm
  #552  
 
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
Originally Posted by codfather
I don't understand this at all...

Why is the eUp site and so many Altitude features still out of commission? Shouldn't they be back online given that the first stage of the process is back online?

This is becoming more than just a small bump in the road for AC
Really? I am actually surprised that things are not more broken than they are right now.
Nitehawk, fin 645, yyckerr and 3 others like this.
jasdou is offline  
Old Nov 19, 2019, 5:19 pm
  #553  
 
Join Date: Feb 2018
Location: YYT
Programs: M-Bonvoy Platinum Elite, Aeroplan 50K, DragonPass, AMEX MR, NEXUS
Posts: 1,715
Originally Posted by Nitehawk
So should I complain that I was denied SDC on my latitude fare today? Its an advertised benefit...
Well, my dad completely did not believe me when I told him that he would be unable to do SDCs over the next few months...

"No way, that can't be right, you must be wrong"

Until I read him the email from the Altitude team...
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Old Nov 19, 2019, 5:19 pm
  #554  
 
Join Date: Feb 2018
Location: YYT
Programs: M-Bonvoy Platinum Elite, Aeroplan 50K, DragonPass, AMEX MR, NEXUS
Posts: 1,715
Originally Posted by jasdou
Really? I am actually surprised that things are not more broken than they are right now.
And I suppose yes! But in all honesty, A LOT of stuff is broken right now hahaha
codfather is offline  
Old Nov 19, 2019, 6:27 pm
  #555  
 
Join Date: Aug 2004
Location: Ottawa
Programs: BA Bronze,ex-AC*SE,ex-AC*E,ex-AC*P, Marriott Platinum, Starwood Gold, Fairmont Gold, HH Gold
Posts: 275
Originally Posted by Nitehawk
So should I complain that I was denied SDC on my latitude fare today? Its an advertised benefit...
I'm sure AC would claim the situation was beyond their control and therefore no apology / explanation / compensation will be forthcoming.
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