Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
#256
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, WestJet Gold, AMEX Plat
Posts: 2,026
I am a bit concerned about the preferred seat issue for travelling companions. Has this already started?
I am taking the family home to Alberta for the holidays I have two small children. It is a rouge flights so we absolutely need the bulkheads seats.
As a SE100k it seems silly they want me to shell out a few hundred bucks for 4 preferred seats.
Anyone know how long this will last? If I book pre Nov 18 will I have access to preferred seats?
I am taking the family home to Alberta for the holidays I have two small children. It is a rouge flights so we absolutely need the bulkheads seats.
As a SE100k it seems silly they want me to shell out a few hundred bucks for 4 preferred seats.
Anyone know how long this will last? If I book pre Nov 18 will I have access to preferred seats?
#257
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,140
I am a bit concerned about the preferred seat issue for travelling companions. Has this already started?
I am taking the family home to Alberta for the holidays I have two small children. It is a rouge flights so we absolutely need the bulkheads seats.
As a SE100k it seems silly they want me to shell out a few hundred bucks for 4 preferred seats.
Anyone know how long this will last? If I book pre Nov 18 will I have access to preferred seats?
I am taking the family home to Alberta for the holidays I have two small children. It is a rouge flights so we absolutely need the bulkheads seats.
As a SE100k it seems silly they want me to shell out a few hundred bucks for 4 preferred seats.
Anyone know how long this will last? If I book pre Nov 18 will I have access to preferred seats?
If you book before then, you should have all your current privileges (including access to preferred seats for companions)
#258
Suspended
Join Date: Nov 2007
Location: YVR
Programs: Air Canada Super Elite 2+ Million Miles
Posts: 2,478
#259
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, WestJet Gold, AMEX Plat
Posts: 2,026
In the old days of printed upgrade vouchers in airports such as Zurich and Copenhagen (two of my regulars back then). Someone in Toronto would pre-process the standby/upgrade list a few hours before the flight. That would leave only the vouchers presented last minute to be done. They usually would not look very closely at the fare class restrictions. The contracted gate agents did not understand the rules all that well or it became a blend of the rules from all the different airlines they worked.
#260
Join Date: Dec 2010
Location: YQB
Programs: AC MM E50, AF Flying Blue
Posts: 572
I've got a couple of TATL next week for which I am waitlisted for upgrade. Curious to see how this is going to unfold. CDG Concierges have been very friendly and helpful in the past... so I will count on them!
#261
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
I believe the restrictions will come into effect "Starting at 20:00 ET on Nov. 18". (ref)
If you book before then, you should have all your current privileges (including access to preferred seats for companions)
If you book before then, you should have all your current privileges (including access to preferred seats for companions)
I recommend making the booking today/tomorrow.
#262
Suspended
Join Date: Nov 2007
Location: YVR
Programs: Air Canada Super Elite 2+ Million Miles
Posts: 2,478
Completely understandable, but WHY should you have to do this when most AC tickets permit ANYTIME CHANGES.
I had this nonsense happen over a long weekend, middle of the night EST calling in from overseas, and AC Res said "sorry cannot do because nobody in the Ticketing Office is on duty to figure out the change I desired" I complained to Concierge and few days later the change was made with Executive Office intervention back to my desired request (as NO P class then available and only Z at much higher fare)
So, if AC refuses to make a change to a booking during their migration period, is this NOT strictly a violation of the Tariff?
I do NOT recall reading in the Tariff where AC gets a "TIME-OUT" for permitted changes on either full Y/J fares, or even for discounted tickets that require some form of change fee (if applicable) because of INTERNAL system requirements.
I get why you don't need shenanigans - but this appears as a unilateral change to your purchased ticket terms?
Am I missing something - and of course many screws loose, not just a few
#263
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
skybluesea - Quite simply, I am a proactive person, especially when it comes to my travel. The shortcomings and oddities of AC IT are well known, so it makes sense to me to shore up everything before the storm comes on Monday.
Not excusing AC and the expected difficulties that will be forthcoming, but I would much rather say "I'm glad I did" instead of "I wish I had" during this cut-over.
Not excusing AC and the expected difficulties that will be forthcoming, but I would much rather say "I'm glad I did" instead of "I wish I had" during this cut-over.
#264
Suspended
Join Date: Nov 2007
Location: YVR
Programs: Air Canada Super Elite 2+ Million Miles
Posts: 2,478
skybluesea - Quite simply, I am a proactive person, especially when it comes to my travel. The shortcomings and oddities of AC IT are well known, so it makes sense to me to shore up everything before the storm comes on Monday.
Not excusing AC and the expected difficulties that will be forthcoming, but I would much rather say "I'm glad I did" instead of "I wish I had" during this cut-over.
Not excusing AC and the expected difficulties that will be forthcoming, but I would much rather say "I'm glad I did" instead of "I wish I had" during this cut-over.
And for the vast majority of travelers that will get stuck in this mess, too bad for them I suppose.
For the IT folks, rather than hard cut-off, might it be possible to run parallel systems (with pre-migration data inserted), and then cut-off the old system, with updates to the new system for any migration period ticket changes?
Not sure if this is possible, or is this way too complex for the hamsters spinning the AC IT wheel?
#265
Join Date: Jul 2010
Location: YYC
Programs: AC SE100K, *G, Bonvoy Plat, Hilton Gold, Hertz PC, Avis PC, Enterprise Plat
Posts: 671
You should call them on the special phone number and suggest it. Let us know how it goes.
#266
Suspended
Join Date: Nov 2007
Location: YVR
Programs: Air Canada Super Elite 2+ Million Miles
Posts: 2,478
#267
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Hang Onto Your Ticket Numbers
One tip here for those of you who currently have credits from previously cancelled reservations: hang onto your ticket numbers.
After the migration, agents may or may not be able to look up previously cancelled PNRs if you don't know the ticket number(s).
Me being me, I have a PNR that I intend to use just for such a test case.
After the migration, agents may or may not be able to look up previously cancelled PNRs if you don't know the ticket number(s).
Me being me, I have a PNR that I intend to use just for such a test case.
Last edited by YYT82; Nov 16, 2019 at 11:51 am
#268
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
QUOTE:
"Even though Air Canada says this will only affect the reservations one can never know what the results end up being once the update starts and systems are shut down.
It would be interesting to see what happens when Air Canada gets into the situation that customer need to be rebooked to other connections after missing their flights........"
https://loyaltylobby.com/2019/11/16/...-for-two-days/
"Even though Air Canada says this will only affect the reservations one can never know what the results end up being once the update starts and systems are shut down.
It would be interesting to see what happens when Air Canada gets into the situation that customer need to be rebooked to other connections after missing their flights........"
https://loyaltylobby.com/2019/11/16/...-for-two-days/
#269
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
Take screenshots, print records, etc of everything. Upcoming reservations, past reservations, your Altitude account, your eUp account, your Promo Codes...everything.
And after all that, bombard AC on Wednesday to make sure it is all there.
And after all that, bombard AC on Wednesday to make sure it is all there.
#270
Join Date: Dec 2007
Location: YYJ
Programs: AC SE, Bonvoy Tit/LT Plat, HH Gold, National EE, Sixt Plat, Enterprise Gold, UA*S, Accor Gold, Hz 5*
Posts: 2,415
So I haven't booked my tickets for this coming week yet. Just domestic Itins. Not confirmed by my clients either, and won't be till Monday am for travel Monday or Tuesday.
Jasper2009 can we book/change through you/your employer during this period?
Jasper2009 can we book/change through you/your employer during this period?