FP app.

Did you buy the FP before or after the Amadeus transition? Mine was before. And it certainly didn't have that option selected for flights taken before.

About the "itinerary changes lock the reservation online" problem, I learned something today.

I'm traveling with someone on another reservation (made by OTA vs mine booked directly with AC).
There was an equipment and a schedule change for our flights but only mine got "locked".
Apparently it's better to use an OTA with this mess of a system :confused:

With the equipment change we got separated. I changed my companion's seat but can't change mine.

Yesterday I booked SFO-YYZ-YHZ-YYZ-SFO for the do.

Then I split off the calf and cancelled him (points already refunded) because he can't make it.

This morning I woke up to a flurry of emails.

A few schedule changes, and a few seat changes for the calf.

Seat change emails are good to see in principle but I'm curious why they came for a cancelled booking.

In my case, 3 of the 4 segments are now TK.

The 789s both changed to a 333. And the YHZ-SFO was moved by 5 minutes.

Yay me. Another call just so I can select seats again.

Just one data point --

Ms SWMBO Stanbury (E50) received a flight change notification, which gave her just over an hour in YYZ between YWG-YYZ and YYZ-CDG (albeit respecting MCT). Called in at 12:30 pm (I did warn her!). Call answered at 12:56 -- which is better than a lot of what has been reported. Flight switched to via YUL (2 hrs 25 mins cnx) with no push back of any sort from agent. Total call 8 mins.

Agent made a small mistake in one of her seats -- I was able to change to what she wanted on-line with no issue.

I don't think this means we are in lottery ticket purchasing territory, and 26 mins hold time, even for a humble 50K "Elite," is not great -- but it sure could have been worse.

Tons of seat and schedule changes..

One Aeroplan Aruba trip generated 5 change emails per person, plus 3 seat change emails per peron for a total of 24 emails and Android modified booking popups.

They modified a Saturday 23:30 LAS-YYZ-AUA from a 2 hour layover in YYZ to now depart Vegas Friday 23:30, with 26 hours in Toronto. I assume they want us to live in YYZ airport for that day+2 hours, which is ironically more time than we will be in Aruba.

Perhaps they will pay hotel, change to UA, or let us keep modify the trip keeping our now *three* >24hr stopovers on this mini RTW.

E50K here as well. 50 min wait time on Friday when I called around 15:30 EST. About 20 minutes today around 16:00 EST. Friday I called to inquire a route change due to losing my preferred seat on a Rouge flight and was able to get changed to mainline without any push back. Had to pay the 50$ change fee but that's a cheap price to pay to avoid a non-preferred Rouge seat on a close to 5 hour flight.

Same. YYZ-SFO-YYZ. Was on the 789s but moved to 333. My DW and I are no longer near each other , but in the pods, it matters less. 333 is only 3 pods wide, where the 789 was 4. I will still try an call later to get us at least somewhat close, but I keep getting the message that call volumes are so high, they cannot even put me on hold. Keep trying, I suppose.

https://www.flyertalk.com/forum/undefinedSo I noticed his PNR still existed, even though the ticket coupon statuses were all "refunded". It showed up in my list of bookings. And he was holding seat assignments (and as it turns out, space).

I had received the miles back already.

I called again, she said it was weird, double checked I'd actually been refunded, and cancelled the PNR. Now it's off my list, and the seats have opened up.

I booked a ticket 36 hours ago. It had a schedule change. 3 of 4 segments TK. I called yesterday, and got them back to HK.

It just had another change. I have a TK again. So I need to call if I want to do anything...

sigh

I had a couple of attempted purchases that did not go through because amex verification was blocked by my sits blacklisted. For a while they did show up on my booking list, with some statement like "waiting for payment" (not exactly these words). Eventually they disappeared without needing intervention and seat assigned were released.

Update: Change notification for Ms SWMBO's return CDG-YWG just received. Needed 6 hours layover in YUL. So decided to request change to via YYZ. E50K phone answered within 5 minutes. Change completed exactly as desired within a further 3 minutes. Very cordial, efficient agent. No mention of any charge.

Maybe I should rethink that lottery ticket purchase. Hey -- better idea -- maybe I should go into business calling in to request changes for other FT members haha

Quick question -- can one check-in with a reservation that is TK or does it have to be HK-d first?

No clue.

My guess would be that you cannot check in online but that an agent can at the airport. Which means that if you have a seat assigned and you are OK with the change you don't really need to worry.

Called AP six times over the week-end, each call timed out after 2:15. No status.

They'd cancelled some of my flights, which is why I called, but yesterday they reappeared.

They'd even moved one of my flights to give me a long layover in Hanoi, which they'd removed with a previous alteration.

Interesting times.

And thanks for the info re calling in to unlock the flights.