Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
Dec 12, 2019, 11:19 pm
#1576
Join Date: Dec 2000
Location: Seat 1A
Programs: Non-status paid F/J (best value for $$$)
Posts: 4,124
AC never used Sabre. It was CP (Canadian Airlines International) that used Sabre prior to their merger into AC.
Last edited by tcook052; Dec 12, 2019 at 11:29 pm Reason: Off topic
Dec 13, 2019, 6:09 am
#1577
Join Date: Dec 2007
Location: Canada
Posts: 1,511
I am going to do that.........for the first time. It was more of a rant but it is just unbelievable. I am in the service industry and the first thing I have my group do is to remember that customer service recovery is #1 ; it's all hands on deck! It's in the culture and AC has none of this whatsoever! NIL. Sure, we don't please everyone but we TRY. We even have a monopoly on what we do in the region with one competitor - if people wanted to leave us they would have to drive hours or fly somewhere else but we still ensure we make every attempt to make things right if we CAN.
It's sad that you have to go to the National News Agency to even make them respond or write to the CTA? This company just really %$## me off sometimes. Yes, I have the luxury of disposable income and such but SO many others do not and they get screwed time after time. It is just boggling that they get away with this and so many other failures.
Sure, spend my money somewhere else. Easy to say but we have one other option with WJ. I do spend my money elsewhere when flying to the states making every effort to fly with Delta when I can - they are not the best but being a basic member with them I have been treated 100 times better with them. Whether they actually care or not - they at least make you feel like they tried. I have had numerous issues over the years with AC but this last one really hit a sweet spot with me as I couldn't do anything to change the situation - I tried but I cannot sit on hold 2-3 hours a day in the hopes someone answers. I was polite and explained the whole situation and felt hopeless. Now I have to spend more time whining and sending letters that I believe go nowhere - not the right attitude to have if I want to see change but really feel like such a small pea in pod. It is just wrong.
Ok. It's Friday and my rant is over. Hopefully over the weekend I find the will to actually send the NTA something..........then I fear of being red flagged on the AC system. Could it get worse?
Oh yes, forgot to mention that I did fire off an email to AC and received a response saying we will try to get back to you in 3 weeks!! Wow, another difference. Our policy is if a customer wants a response we get back to them in 24 hours or make every attempt to. The worst would be 48 hours.
It's sad that you have to go to the National News Agency to even make them respond or write to the CTA? This company just really %$## me off sometimes. Yes, I have the luxury of disposable income and such but SO many others do not and they get screwed time after time. It is just boggling that they get away with this and so many other failures.
Sure, spend my money somewhere else. Easy to say but we have one other option with WJ. I do spend my money elsewhere when flying to the states making every effort to fly with Delta when I can - they are not the best but being a basic member with them I have been treated 100 times better with them. Whether they actually care or not - they at least make you feel like they tried. I have had numerous issues over the years with AC but this last one really hit a sweet spot with me as I couldn't do anything to change the situation - I tried but I cannot sit on hold 2-3 hours a day in the hopes someone answers. I was polite and explained the whole situation and felt hopeless. Now I have to spend more time whining and sending letters that I believe go nowhere - not the right attitude to have if I want to see change but really feel like such a small pea in pod. It is just wrong.
Ok. It's Friday and my rant is over. Hopefully over the weekend I find the will to actually send the NTA something..........then I fear of being red flagged on the AC system. Could it get worse?
Oh yes, forgot to mention that I did fire off an email to AC and received a response saying we will try to get back to you in 3 weeks!! Wow, another difference. Our policy is if a customer wants a response we get back to them in 24 hours or make every attempt to. The worst would be 48 hours.
Dec 13, 2019, 8:16 am
#1579
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
Yes, post-migration I've done about 8. Now checking in, retrieving my booking, etc have all been basically impossible. Even at the check-in counter 6 times in a row it took them 30-45 min each time to check me in with a call to the help desk. But I was able to book lol.
Dec 13, 2019, 8:21 am
#1580
Join Date: Feb 2011
Location: YYZ
Programs: AC, BA, Marriott, SPG
Posts: 842
Yes, post-migration I've done about 8. Now checking in, retrieving my booking, etc have all been basically impossible. Even at the check-in counter 6 times in a row it took them 30-45 min each time to check me in with a call to the help desk. But I was able to book lol.
Dec 13, 2019, 8:24 am
#1581
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
Dec 13, 2019, 9:52 am
#1582
Join Date: Jul 2017
Location: YYJ
Programs: Air Canada 75K, WestJet Platinum, Marriott Titanium
Posts: 119
Dec 13, 2019, 11:02 am
#1583
Join Date: May 2005
Location: YOW
Programs: AC-SE100K MM, BA-S HH-D, MB-G LT Sil, IHG-Plt, Nexus, Global Entry
Posts: 3,803
Argh! Check-in process on the website is telling me there is no eTA on file, so I need to enter Permanent Resident Card Number. EXCUSE ME! I am a citizen. Always have been and always will.
App isn't allowing me to check-in either.
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13F
App isn't allowing me to check-in either.
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13F
Dec 13, 2019, 11:04 am
#1584
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,803
Weren't there reports of that sort of stuff pre-migration though?
Dec 13, 2019, 11:24 am
#1585
Join Date: May 2005
Location: YOW
Programs: AC-SE100K MM, BA-S HH-D, MB-G LT Sil, IHG-Plt, Nexus, Global Entry
Posts: 3,803
Dec 13, 2019, 11:29 am
#1586
Join Date: Jul 2010
Location: YYC
Programs: AC SE100K, *G, Bonvoy Plat, Hilton Gold, Hertz PC, Avis PC, Enterprise Plat
Posts: 671
Paging luckylager what happened with your ETA check in issue?
Dec 13, 2019, 11:37 am
#1588
Join Date: Jun 2016
Location: Prince Edward Island
Programs: Air Canada P25K, Hilton Honors Gold, Marriott Gold, MGM Gold
Posts: 1,582
Has anyone had luck making new aeroplan bookings in the last few days? I know there were problems after the migration but I was wondering if it is getting any better since I may have to book one this weekend (just a simple direct flight).
Dec 13, 2019, 11:53 am
#1589
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324