Stranger

It was originally scheduled I believe for April, but ended up getting delayed.

I think it's neither. Files converted OK. It's more issues of all the extra stuff that AC hs that feeds from the core reservation engine, such as upgrades. Also that their people are still learning on the job, and some are, shall we say, slower than others.

RangerNS

Air Canada implemented RES years before the fabled meeting aboard an AA flight that lead to Sabre. RES III is the evolution of that, and AC has nothing to do with Sabre.

Amadeus is in wide use. I expect it a rules, data, and integration problem.

jkordyback

That makes sense, that's when Southwest converted over.

I feel sorry the folks at AC, this is tough.

RatherBeInYOW

I love how the stock photo they used is a 737 MAX8 landing. Extra kick in the nuts to Air Canada

yscleo

In the last 2 weeks I got 3 email notifications about schedule change for my ae booking (RTW in Jan). The first 2 times there were no actual changes. This time there is an actual change of aircraft in the last leg YWG-YYZ, and seat change. All three times when I go to AC.com to pull up the book, it only showed message about rescheduling and the last legs (SYD-YVR-YWG-YYZ). I can click to see the flights and seat map but no changes allowed. Cannot see any other flight segments.

The message also says "For alternate travel options or to cancel your remaining flights, please contact an Air Canada airport agent at the airport or the call centre. No change fees will apply**." I found a YVR-YYZ direct flight (ae) that I might possibly ask them to change the YVR-YWG-YYZ from, so I tried calling. Got the message that due to system changes and high volume you cannot be placed on hold, and call only if your travel is within 24 hour. So that's why AC is ranked the best airline in NA?!?

jkordyback

I just assumed the AC used Sabre for reservations since they were always listed as a customer. Moving from something like RES to Amadeus will be good for AC in the long run.

Thanks.

ProfessorChaos

I received an email from AC telling me my YYC-SFO flight was moved 6 hours earlier, which is impossible for me to make.

When I try to change to booking online, it tells me I need to call. When I call the call center, the message tells me they are not accepting calls.

Is there anything I can do? I am afraid that reasonably priced alternatives will be gone by the time I can contact AC.

gilboman

[QUOTE=Bartolo;31826918]i was able to change seats after I read this on the 10th. Tried again today and it's error again. luckily i made some initial changes back on the 10th

yscleo

Many of us are having the same frustration. If you call, it says due to change and high volume, you cannot be placed on hold. Call back when your travel is within 24 hours.

I'm traveling on Jan. 1 evening. Maybe if I call on morning of Jan. 1, most others will still be hungover, and I might be able to get through. Wait, the call centre will probably also be hungover, with skeleton staff.

flyquiet

It's been posted here before. Twitter.

RangerNS

There may be some ancillary usage of some minor Sabre component, but RES III is an in-house (or IBM GS), built, one-off, system.

Bravada04

Absolute horrid experience yesterday finally getting through to customer service!! I will try and make this short if I can.....have a booking for February - wasn't paying close attention to all the issues but now my 60 day window was near about 4 days ago before the change/cancel fees doubled. Log into my account and cannot make any changes to my itinerary as it's locked for whatever reason ( I found out one of the flights was changed by 10 minutes so this new system cannot apparently handle that change! ). Tells me to call customer service - I literally try for 3 days and cannot get through. I was on the lines everyday in the morning, driving to work etc., Was on hold each time over an hour and twice my call got dropped. Yesterday evening finally got through after 114 minutes! I will be honest, inside I was fuming because this is an absolute joke! To really kick a guy, recording is telling me to log into the website to make any changes!! $#@ I was polite and told her the situation - THEY gave me no choice as I couldn't do anything with my booking. She literally says yup, oooohhh you just passed the limit and now it will cost you $400.00. So, still holding my cool I ask is there ANY customer service gesture you can do. I have made every attempt with this...…...NOPE unfortunately if we credit this we have NO control. Sorry about that - maybe you can send an email. I said yeah, Thanks I will surely do that and look forward to maybe a response or the token 5% off. $#@ Seriously. It was one of the worst customer service experiences I think I have ever had - I know it sounds like exaggeration but I think I am literally serious. I couldn't do anything and there was absolutely no care whatsoever. SOL pretty much.

expert7700

For others in this situation, I can think of several ways to document or timestamp your request to help preserve the rules if a deadline was about to lapse:

-filling in the airanada.com refund request form generates a case #
-driving to any airport with an aircanada ticket agent
-sending a message on twitter
-sending correspondence via canadian post / DHL Fedex overnight delivery

You could still do so to try and reclaim the $ -- but more of an uphill battle if all you have are cell phone call logs. Remind AC that the system migration caused all this, and is even a warning on their homepage in the same (just as serious) slot as an issue for emergency situations and weather emergencies would be.

-

CMK10

My fiancé and I are ticketed RDU-YYZ-YUL-YQB tomorrow. RDU-YYZ cancelled due to crew issues. We’re now auto rebooked 12 hours later thus ruining our entire first day of a weekend trip. I’ve been on hold 85 minutes and counting now trying to get something better for tomorrow. My first set of options has already disappeared.

skybluesea

delete