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Branded Fares; AC changes booking classes/fare classes for Tango & Flex

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Old Oct 2, 2017, 8:39 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: canadiancow
What are Branded Fares?

Branded Fares (also called Fare Families) are the concept of airlines grouping fares together that share the same characteristics - for example, penalties (changes, refunds), baggage allowance, seat selection (none, paid, or free), mileage accrual, in-flight meals, priority airport services (boarding, check-in) etc.

Air Canada's Branded Fares: The Past

Air Canada has long utilised the concept of Branded Fares, primarily in its Economy Cabin. At present, there are three brands that people are familiar with: Tango, Flex, and Latitude.

In the past, AC has used other brands, including Tango Plus, Latitude Plus, Leisure, Tourist, and Relax & Return.

Until late September 2017, the fare brand was exclusively controlled by the 'booking class' (also called fare class, or the more technical term RBD - reservation booking designator) on each flight segment.

Air Canada's current Economy fare structure is: Y B M U H Q V W G S T L A K

Latitude is Y B
Flex was M U H Q V (W G for domestic and US flights)
Tango was (W G for international fights) S T L A K.

For example, if you were booking an itinerary within Canada or between Canada and the US, and wanted a Flex fare, all you needed to worry about was that each flight was booking in G or higher.

Air Canada's Branded Fares: The Present

On 19 September 2017 at its Investor Day, Air Canada announced that it will be utilising the concept of Branded Fares much more.

All Air Canada fares in all markets have been assigned a 'brand code' as follows:

- Basic: BA
- Standard: TG
- Flex: FL
- Comfort: CO
- Latitude: LT
- Premium Economy Lowest: PL
- Premium Economy Flexible: PF
- Business Class Lowest: EL
- Business Class Flexible: EF

For domestic and US transborder fares, the brand code will appear at the end of the fare basis code (i.e. V3WCTG, V3WCFL etc.). On international fares, while the fares are assigned the brand codes within reservation systems, they will generally not appear on the fare basis code.

For flights within Canada and between Canada and the US, booking classes M U H Q V W G S T L K G will now be used for both Standard and Flex fares, in three possible ways:

1. A distinct separation will remain (i.e. M U H Q V W G always as Flex, S T L K G always as Standard)
2. Some booking classes will overlap (i.e. M U H Q V W G as Flex, and V W G S T L K G as Standard - V W G overlap the two brands)
3. All booking classes are both Flex and Standard.

Air Canada may change how they file fares in a specific market at any point in time.

An example for Toronto to Timmins is included below, showing how Standard and Flex fares are available through all booking classes:

Code:
YTO-YTS CXR-AC WED 01NOV17 CAD
 
 AC-ACK/TG - TANGO
 AC YTOYTS 01NOV17
 V FARE BASIS BK FARE TRAVEL-TICKET AP MINMAX RTG
 1 A21ZATG A X 77.00 R15DE T22SE 21/1 -/ - 100
 2 L21ZATG L X 92.00 R15DE T22SE 21/1 -/ - 100
 3 T14WLATG T X 123.00 ---- 14/1 -/ - 100
 4 T14ZLATG T X 129.00 ---- 14/1 -/ - 100
 5 S10WLATG S X 154.00 ---- 10/1 -/ - 100
 6 S10ZLATG S X 159.00 ---- 10/1 -/ - 100
 7A G10WLATG G X 176.00 ---- 10/1 -/ - 100
 8A G10ZLATG G X 183.00 ---- 10/1 -/ - 100
 9A G5ZLATG G X 209.00 ---- 5/1 -/ - 100
 10A W7WLATG W X 228.00 ---- 7/1 -/ - 100‡
 11A W7ZLATG W X 234.00 ---- 7/1 -/ - 100‡
 12A G0ZLATG G X 239.00 ---- -/‡ -/ - 100
 13A V3WLATG V X 276.00 ---- 3/1 -/ - 100
 14A V3ZLATG V X 281.00 ---- 3/1 -/ - 100
 15A V0WLATG V X 293.00 ---- -/‡ -/ - 100
 16A V0ZLATG V X 303.00 ---- -/‡ -/ - 100
 17A Q0ZLATG Q X 330.00 ---- -/‡ -/ - 100
 18A H0ZLATG H X 389.00 ---- -/‡ -/ - 100
 19A U0ZLATG U X 430.00 ---- -/‡ -/ - 100
 20A M0ZLATG M X 500.00 ---- -/‡ -/ - 100
 
 AC-ACK/FL - FLEX
 AC YTOYTS 01NOV17
 V FARE BASIS BK FARE TRAVEL-TICKET AP MINMAX RTG
 21A A21ZAFL A X 117.00 R15DE T22SE 21/1 -/ - 100
 22A L21ZAFL L X 132.00 R15DE T22SE 21/1 -/ - 100
 23A T14WLAFL T X 163.00 ---- 14/1 -/ - 100
 24A T14ZLAFL T X 169.00 ---- 14/1 -/ - 100
 25A S10WLAFL S X 194.00 ---- 10/1 -/ - 100‡
 26A S10ZLAFL S X 199.00 ---- 10/1 -/ - 100‡
 27I G10WLAFL G X 216.00 ---- 10/1 -/ - 100
 28I G10ZLAFL G X 223.00 ---- 10/1 -/ - 100
 29I G5ZLAFL G X 249.00 ---- 5/1 -/ - 100
 30I W7WLAFL W X 268.00 ---- 7/1 -/ - 100
 31I W7ZLAFL W X 274.00 ---- 7/1 -/ - 100
 32I G0ZLAFL G X 279.00 ---- -/‡ -/ - 100
 33I V3WLAFL V X 316.00 ---- 3/1 -/ - 100
 34I V3ZLAFL V X 321.00 ---- 3/1 -/ - 100
 35I V0WLAFL V X 333.00 ---- -/‡ -/ - 100
 36I V0ZLAFL V X 343.00 ---- -/‡ -/ - 100
 37I Q0ZLAFL Q X 370.00 ---- -/‡ -/ - 100
 38I H0ZLAFL H X 429.00 ---- -/‡ -/ - 100
 39I U0ZLAFL U X 470.00 ---- -/‡ -/ - 100
 40I M0ZLAFL M X 540.00 ---- -/‡ -/ - 100
 
 AC-ACK/LT - LATITUDE
 AC YTOYTS 01NOV17
 V FARE BASIS BK FARE TRAVEL-TICKET AP MINMAX RTG‡
 41 B0ALT B X 594.00 ---- -/‡ -/ - 100‡
 42 Y0ALT Y X 655.00 ---- -/‡ -/ - 100
 43 Y Y X 1764.00 ---- - -/ - 1
 
 AC-ACK/EF - BUSINESS FLEXIBLE
 AC YTOYTS 01NOV17
 V FARE BASIS BK FARE TRAVEL-TICKET AP MINMAX RTG
 44 J J‡X 1964.00 ---- - -/ - 1
 
 1* TRAVEL MUST BE NONSTOP OR DIRECT
 100* 1. YTO-YTS
How do I make sure I'm booking the fare type I want?

If booking on Air Canada's website, choosing the fare type in the search results should give you a fare in that category, regardless of the booking class letter.

Otherwise, you will need to check the fare basis codes for all flights on your ticket to ensure they should the correct suffix (TG for Standard, FL for Flex).

If you book flights using a corporate booking tool such as Concur or GetThere, you may want to check with your travel administrator that the site is properly configured to display the branded fares according to brand code and not booking class.

What about milage accrual on Aeroplan?

The Aeroplan website has not yet been updated to reflect accrual, however you should expect to earn miles based on the fare type purchased (i.e. a domestic Flex K fare should earn 100% and a Standard M fare should earn 25%).

What about milage accrual on other programmes?

No data is currently available to support this, but in the absence of changes listed by the respective programme, the expectation is flights will continue to earn on those programmes based on the booking class letter.

What about milage accrual to Aeroplan when the flight is booked as a codeshare (i.e. UA*AC) and operated by Air Canada?

No data is currently available to know what happens. Codeshares map to specific booking class letters, not fares.

What about international fares?

There have currently been no changes to international fares. Branding of these fares still exists, but Air Canada has a lot less flexibility in filing fares in specific markets (for example, Transatlantic fares that are covered by the A++ Joint Venture).

How can my travel agent book branded fares?

AC has a guide here which describes how a TA can book TG or FL branded fares: https://www.aircanada.com/content/da...de_v1.0_EN.pdf

Air Canada's Branded Fares: The Future

On 19 September 2017 at its Investor Day, Air Canada also announced it may introduce a new "ULCC" fare brand below Tango to respond to markets in which it faces competition from Ultra Low Cost Carriers, as well as a "Comfort" brand between Flex and Latitude. Watch this space for future developments.
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Branded Fares; AC changes booking classes/fare classes for Tango & Flex

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Old Sep 23, 2017, 8:43 am
  #31  
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Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
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Originally Posted by YEGAccountant
Well this has completely messed up our corporate bookings on Concur. We are allowed Flex fares by policy - but with this change you can't see any Flex fares - only business (which is not allowed unless 8+ hours) and economy (Tango) are listed. The kicker is that the Tango fare for this flight via concur is $80 more expensive than booking tango directly on AC website.
I suspect it's calling something Tango when it's actually Flex.
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Old Sep 23, 2017, 8:45 am
  #32  
 
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Originally Posted by canadiancow
I suspect it's calling something Tango when it's actually Flex.
No - when you look at the fare rules it is definitely Tango.
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Old Sep 23, 2017, 8:48 am
  #33  
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Originally Posted by YEGAccountant
No - when you look at the fare rules it is definitely Tango.
Ah that sucks.

It'll probably take years for the "Tango is STLAK Flex is MUHQVWG" to be changed in all the systems.
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Old Sep 23, 2017, 8:56 am
  #34  
 
Join Date: Jan 2017
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Important question: How will this affect the eUp requirements?
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Old Sep 23, 2017, 9:03 am
  #35  
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Originally Posted by RangerNS
Important question: How will this affect the eUp requirements?
No change. Tango has co-pay, Flex does not.
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Old Sep 23, 2017, 9:23 am
  #36  
 
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Originally Posted by canadiancow
No change. Tango has co-pay, Flex does not.
OK. The same policies apply, but the change is that depending on the booking tool, I have an even harder time fiddling the nobs to get the right bucket for lower cost eUp's.
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Old Sep 23, 2017, 9:38 am
  #37  
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I absolutely hate this change!

If two dozen booking classes, up to 60 different fares on one single route, POS shenanigrans and married segment nonsense aren't sufficient to maximize revenue, something is seriously off IMO.

The allignment of booking classes with fare families worked quite well IMO and allowed the semi-educated FFer to book the fare they needed to get the benefits they desired (100% AQM, upgradable fare etc.) This new system will be a huge nightmare when trying to book an itinerary that's not easily bookable on ac.com
YOWCDNFF likes this.
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Old Sep 23, 2017, 9:55 am
  #38  
 
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Posts: 2,918
Originally Posted by Stranger
It appears it's ULCC (probably not the final name), then Tango, then Flex, then Comfort, then Latitude.

There is even a mention of "roller carry on," seems they might no longer allow them on lowest fares, which might be a blessing?
Question: If the airline does not consistently and regularly enforce the cabin baggage rules now, I will be surprised if it would do so for the ULCC fare. Do you believe the airline would be willing or able to enforce the fare rules at the gate and on board? Your assessments are consistently reliable, so I am interested to know what your expectation is.

I believe that PAX will still bring carry ons and have hissy fits when they can not get seats together. The airline would need to make very clear what the rules were and this is something the airline doesn't do now, so we could be in for some excitement at the gate.
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Old Sep 23, 2017, 10:31 am
  #39  
 
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Posts: 1,548
Originally Posted by Transpacificflyer
Question: If the airline does not consistently and regularly enforce the cabin baggage rules now, I will be surprised if it would do so for the ULCC fare. Do you believe the airline would be willing or able to enforce the fare rules at the gate and on board? Your assessments are consistently reliable, so I am interested to know what your expectation is.

I believe that PAX will still bring carry ons and have hissy fits when they can not get seats together. The airline would need to make very clear what the rules were and this is something the airline doesn't do now, so we could be in for some excitement at the gate.
I would assume that the ULCC fares would have their own boarding zone, ie the last one. Real easy to enforce the policy then.
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Old Sep 23, 2017, 12:10 pm
  #40  
 
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Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,511
Originally Posted by yyznomad
And now that D582 has opened the floodgates here in style, the following 18 domestic routes for now are:

YCDYYZ
YEGYYJ
YEGYQR
YWGYYC
YWGYXE
YYCYYJ
YVRYYC
YVRYXT
YVRYXS
YEGYZF
YHZYYZ
YMMYYZ
YFCYYZ
YLWYYC
YOWYYC
YHZYYT
YLWYYZ
YULYYC
And here are some more routes where G and W have been re-filed as Tango, with no corresponding G and W Flex fares (at least for now):

YVRYLW
YVRYYJ
YVRYMM
YVRYEG
YYCYEG
YYCYMM
YYZYOW
YYZYUL
YYZYYB
YYZYSB
YYZYQB
YYZYXU
YYZYQM
YOWYQB
YULYXU
YULYQB
YULYHZ
D582 is online now  
Old Sep 23, 2017, 12:31 pm
  #41  
 
Join Date: Jan 2015
Location: YHZ | YYZ | YHM
Programs: AC 50K (*G), Hilton Gold, Bonvoy Gold
Posts: 636
This change is absolutely ridiculous. Incredibly frustrating for those of us who book are tickets via OTA or powertools. Also not sure if its related but looking at some sample dates from YYZ-YHZ over the next few months, I can't get flex for cheaper than $375 and its showing mostly around $415. I used to be able to book flex ~$320, even high 200s sometimes.

Edit: Played around with Matrix for a bit for YYZ-YHZ. Can't even get it to pull up any G or W flex fares at all. Only displays tango. In order to get flex you need to search V fares on matrix, while AC.com can at least pull up FLEX G. This is incredibly annoying.

Last edited by YHZ_Flyer; Sep 23, 2017 at 12:49 pm
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Old Sep 23, 2017, 1:13 pm
  #42  
 
Join Date: Sep 2006
Location: YOW
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Posts: 897
Originally Posted by Diabeetus
I noticed this a couple of nights ago and assumed I was just messing up my booking attempts on Concur.

I can only see Tango and full Y now.

No flex fares at all - and our travel policy that we are allowed Flex with a discount!
Keep in mind that Concur is primarily an expense management interface and not the real travel agency. I was just looking at our Concur portal where Amex GBT is the travel agency and right now, everything appears to be mapping perfectly to what you see on Ac.com - both for Sabre and "direct" bookings
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Old Sep 23, 2017, 1:22 pm
  #43  
 
Join Date: Sep 2006
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Posts: 897
Originally Posted by D582
And here are some more routes where G and W have been re-filed as Tango, with no corresponding G and W Flex fares (at least for now):

YVRYLW
YVRYYJ
YVRYMM
YVRYEG
YYCYEG
YYCYMM
YYZYOW
YYZYUL
YYZYYB
YYZYSB
YYZYQB
YYZYXU
YYZYQM
YOWYQB
YULYXU
YULYQB
YULYHZ
And this is causing some insane Tango/Flex differentials at the moment. I hope that this is temporary. The interesting thing with those is that these are all (almost) all short hauls where one would probably rarely upgrade, reducing the "need" for a Flex fare or higher
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Old Sep 23, 2017, 2:01 pm
  #44  
 
Join Date: Jan 2015
Location: YHZ | YYZ | YHM
Programs: AC 50K (*G), Hilton Gold, Bonvoy Gold
Posts: 636
Originally Posted by YOWCDNFF
And this is causing some insane Tango/Flex differentials at the moment. I hope that this is temporary. The interesting thing with those is that these are all (almost) all short hauls where one would probably rarely upgrade, reducing the "need" for a Flex fare or higher
Crazy differentials, and it seems as Tango G & W prices are similar to what was formally Flex G & W. So essentially paying the same amount for less amenities.
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Old Sep 23, 2017, 3:14 pm
  #45  
 
Join Date: Mar 2014
Programs: AC SE100k, Marriott Titanium, UA Silver
Posts: 2,648
Originally Posted by YOWCDNFF
Keep in mind that Concur is primarily an expense management interface and not the real travel agency. I was just looking at our Concur portal where Amex GBT is the travel agency and right now, everything appears to be mapping perfectly to what you see on Ac.com - both for Sabre and "direct" bookings
With our Concur portal, for YYC-YVR AC flights, it still only shows "Economy" (Tango) and "Latitude" as options. Our "Flex" option is gone.

With WS on Concur though, I can see "Econo", "Flex", "Plus Lowest", and "Plus Flexible".
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