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Branded Fares; AC changes booking classes/fare classes for Tango & Flex

Old Oct 2, 2017, 8:39 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: canadiancow
What are Branded Fares?

Branded Fares (also called Fare Families) are the concept of airlines grouping fares together that share the same characteristics - for example, penalties (changes, refunds), baggage allowance, seat selection (none, paid, or free), mileage accrual, in-flight meals, priority airport services (boarding, check-in) etc.

Air Canada's Branded Fares: The Past

Air Canada has long utilised the concept of Branded Fares, primarily in its Economy Cabin. At present, there are three brands that people are familiar with: Tango, Flex, and Latitude.

In the past, AC has used other brands, including Tango Plus, Latitude Plus, Leisure, Tourist, and Relax & Return.

Until late September 2017, the fare brand was exclusively controlled by the 'booking class' (also called fare class, or the more technical term RBD - reservation booking designator) on each flight segment.

Air Canada's current Economy fare structure is: Y B M U H Q V W G S T L A K

Latitude is Y B
Flex was M U H Q V (W G for domestic and US flights)
Tango was (W G for international fights) S T L A K.

For example, if you were booking an itinerary within Canada or between Canada and the US, and wanted a Flex fare, all you needed to worry about was that each flight was booking in G or higher.

Air Canada's Branded Fares: The Present

On 19 September 2017 at its Investor Day, Air Canada announced that it will be utilising the concept of Branded Fares much more.

All Air Canada fares in all markets have been assigned a 'brand code' as follows:

- Basic: BA
- Standard: TG
- Flex: FL
- Comfort: CO
- Latitude: LT
- Premium Economy Lowest: PL
- Premium Economy Flexible: PF
- Business Class Lowest: EL
- Business Class Flexible: EF

For domestic and US transborder fares, the brand code will appear at the end of the fare basis code (i.e. V3WCTG, V3WCFL etc.). On international fares, while the fares are assigned the brand codes within reservation systems, they will generally not appear on the fare basis code.

For flights within Canada and between Canada and the US, booking classes M U H Q V W G S T L K G will now be used for both Standard and Flex fares, in three possible ways:

1. A distinct separation will remain (i.e. M U H Q V W G always as Flex, S T L K G always as Standard)
2. Some booking classes will overlap (i.e. M U H Q V W G as Flex, and V W G S T L K G as Standard - V W G overlap the two brands)
3. All booking classes are both Flex and Standard.

Air Canada may change how they file fares in a specific market at any point in time.

An example for Toronto to Timmins is included below, showing how Standard and Flex fares are available through all booking classes:

Code:
YTO-YTS CXR-AC WED 01NOV17 CAD
 
 AC-ACK/TG - TANGO
 AC YTOYTS 01NOV17
 V FARE BASIS BK FARE TRAVEL-TICKET AP MINMAX RTG
 1 A21ZATG A X 77.00 R15DE T22SE 21/1 -/ - 100
 2 L21ZATG L X 92.00 R15DE T22SE 21/1 -/ - 100
 3 T14WLATG T X 123.00 ---- 14/1 -/ - 100
 4 T14ZLATG T X 129.00 ---- 14/1 -/ - 100
 5 S10WLATG S X 154.00 ---- 10/1 -/ - 100
 6 S10ZLATG S X 159.00 ---- 10/1 -/ - 100
 7A G10WLATG G X 176.00 ---- 10/1 -/ - 100
 8A G10ZLATG G X 183.00 ---- 10/1 -/ - 100
 9A G5ZLATG G X 209.00 ---- 5/1 -/ - 100
 10A W7WLATG W X 228.00 ---- 7/1 -/ - 100
 11A W7ZLATG W X 234.00 ---- 7/1 -/ - 100
 12A G0ZLATG G X 239.00 ---- -/ -/ - 100
 13A V3WLATG V X 276.00 ---- 3/1 -/ - 100
 14A V3ZLATG V X 281.00 ---- 3/1 -/ - 100
 15A V0WLATG V X 293.00 ---- -/ -/ - 100
 16A V0ZLATG V X 303.00 ---- -/ -/ - 100
 17A Q0ZLATG Q X 330.00 ---- -/ -/ - 100
 18A H0ZLATG H X 389.00 ---- -/ -/ - 100
 19A U0ZLATG U X 430.00 ---- -/ -/ - 100
 20A M0ZLATG M X 500.00 ---- -/ -/ - 100
 
 AC-ACK/FL - FLEX
 AC YTOYTS 01NOV17
 V FARE BASIS BK FARE TRAVEL-TICKET AP MINMAX RTG
 21A A21ZAFL A X 117.00 R15DE T22SE 21/1 -/ - 100
 22A L21ZAFL L X 132.00 R15DE T22SE 21/1 -/ - 100
 23A T14WLAFL T X 163.00 ---- 14/1 -/ - 100
 24A T14ZLAFL T X 169.00 ---- 14/1 -/ - 100
 25A S10WLAFL S X 194.00 ---- 10/1 -/ - 100
 26A S10ZLAFL S X 199.00 ---- 10/1 -/ - 100
 27I G10WLAFL G X 216.00 ---- 10/1 -/ - 100
 28I G10ZLAFL G X 223.00 ---- 10/1 -/ - 100
 29I G5ZLAFL G X 249.00 ---- 5/1 -/ - 100
 30I W7WLAFL W X 268.00 ---- 7/1 -/ - 100
 31I W7ZLAFL W X 274.00 ---- 7/1 -/ - 100
 32I G0ZLAFL G X 279.00 ---- -/ -/ - 100
 33I V3WLAFL V X 316.00 ---- 3/1 -/ - 100
 34I V3ZLAFL V X 321.00 ---- 3/1 -/ - 100
 35I V0WLAFL V X 333.00 ---- -/ -/ - 100
 36I V0ZLAFL V X 343.00 ---- -/ -/ - 100
 37I Q0ZLAFL Q X 370.00 ---- -/ -/ - 100
 38I H0ZLAFL H X 429.00 ---- -/ -/ - 100
 39I U0ZLAFL U X 470.00 ---- -/ -/ - 100
 40I M0ZLAFL M X 540.00 ---- -/ -/ - 100
 
 AC-ACK/LT - LATITUDE
 AC YTOYTS 01NOV17
 V FARE BASIS BK FARE TRAVEL-TICKET AP MINMAX RTG
 41 B0ALT B X 594.00 ---- -/ -/ - 100
 42 Y0ALT Y X 655.00 ---- -/ -/ - 100
 43 Y Y X 1764.00 ---- - -/ - 1
 
 AC-ACK/EF - BUSINESS FLEXIBLE
 AC YTOYTS 01NOV17
 V FARE BASIS BK FARE TRAVEL-TICKET AP MINMAX RTG
 44 J JX 1964.00 ---- - -/ - 1
 
 1* TRAVEL MUST BE NONSTOP OR DIRECT
 100* 1. YTO-YTS
How do I make sure I'm booking the fare type I want?

If booking on Air Canada's website, choosing the fare type in the search results should give you a fare in that category, regardless of the booking class letter.

Otherwise, you will need to check the fare basis codes for all flights on your ticket to ensure they should the correct suffix (TG for Standard, FL for Flex).

If you book flights using a corporate booking tool such as Concur or GetThere, you may want to check with your travel administrator that the site is properly configured to display the branded fares according to brand code and not booking class.

What about milage accrual on Aeroplan?

The Aeroplan website has not yet been updated to reflect accrual, however you should expect to earn miles based on the fare type purchased (i.e. a domestic Flex K fare should earn 100% and a Standard M fare should earn 25%).

What about milage accrual on other programmes?

No data is currently available to support this, but in the absence of changes listed by the respective programme, the expectation is flights will continue to earn on those programmes based on the booking class letter.

What about milage accrual to Aeroplan when the flight is booked as a codeshare (i.e. UA*AC) and operated by Air Canada?

No data is currently available to know what happens. Codeshares map to specific booking class letters, not fares.

What about international fares?

There have currently been no changes to international fares. Branding of these fares still exists, but Air Canada has a lot less flexibility in filing fares in specific markets (for example, Transatlantic fares that are covered by the A++ Joint Venture).

How can my travel agent book branded fares?

AC has a guide here which describes how a TA can book TG or FL branded fares: https://www.aircanada.com/content/da...de_v1.0_EN.pdf

Air Canada's Branded Fares: The Future

On 19 September 2017 at its Investor Day, Air Canada also announced it may introduce a new "ULCC" fare brand below Tango to respond to markets in which it faces competition from Ultra Low Cost Carriers, as well as a "Comfort" brand between Flex and Latitude. Watch this space for future developments.
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Branded Fares; AC changes booking classes/fare classes for Tango & Flex

Old Sep 22, 2017, 8:15 pm
  #16  
 
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,497
Originally Posted by yyznomad
New bookings as if this past Tuesday.
Anything booked before that is not affected.
Yes, AC has been laying the groundwork for this for a while. Branded fares were introduced to the GDS a while back, and some might remember on the Altitude site the Booking Class column became Fare Option/Booking Class, and in some instances was saying TANGO or FLEX instead of the letter. This is why.

The current Economy fare structure is as follows

Y B M U H Q V W G S T L A K

Y and B are Latitude (as of now - I'm not sure of any changes planned)

Previously, for Domestic and US travel, M U H Q V W G were Flex, and S T L A K were Tango.

However, now the entire M U H Q V W G S T L A K will be both Tango and Flex. It will vary by market which ones may or may not overlap, and which ones will be exclusively Tango and exclusively Flex.

Here is a perfect example from YYZ-YTS

Code:
YTO-YTS       CXR-AC       WED 01NOV17                     CAD  
     
AC-ACK/TG - TANGO                                               
AC     YTOYTS          01NOV17                                  
    V FARE BASIS     BK    FARE   TRAVEL-TICKET AP  MINMAX  RTG 
  1   A21ZATG        A X    77.00 R15DE  T22SE 21/1  -/  -  100 
  2   L21ZATG        L X    92.00 R15DE  T22SE 21/1  -/  -  100 
  3   T14WLATG       T X   123.00     ----     14/1  -/  -  100 
  4   T14ZLATG       T X   129.00     ----     14/1  -/  -  100 
  5   S10WLATG       S X   154.00     ----     10/1  -/  -  100 
  6   S10ZLATG       S X   159.00     ----     10/1  -/  -  100 
  7A  G10WLATG       G X   176.00     ----     10/1  -/  -  100 
  8A  G10ZLATG       G X   183.00     ----     10/1  -/  -  100 
  9A  G5ZLATG        G X   209.00     ----      5/1  -/  -  100 
 10A  W7WLATG        W X   228.00     ----      7/1  -/  -  100                                                             
 11A  W7ZLATG        W X   234.00     ----      7/1  -/  -  100
 12A  G0ZLATG        G X   239.00     ----      -/  -/  -  100 
 13A  V3WLATG        V X   276.00     ----      3/1  -/  -  100 
 14A  V3ZLATG        V X   281.00     ----      3/1  -/  -  100 
 15A  V0WLATG        V X   293.00     ----      -/  -/  -  100 
 16A  V0ZLATG        V X   303.00     ----      -/  -/  -  100 
 17A  Q0ZLATG        Q X   330.00     ----      -/  -/  -  100 
 18A  H0ZLATG        H X   389.00     ----      -/  -/  -  100 
 19A  U0ZLATG        U X   430.00     ----      -/  -/  -  100 
 20A  M0ZLATG        M X   500.00     ----      -/  -/  -  100 
                                                                
AC-ACK/FL - FLEX                                                
AC     YTOYTS          01NOV17                                  
    V FARE BASIS     BK    FARE   TRAVEL-TICKET AP  MINMAX  RTG 
 21A  A21ZAFL        A X   117.00 R15DE  T22SE 21/1  -/  -  100 
 22A  L21ZAFL        L X   132.00 R15DE  T22SE 21/1  -/  -  100 
 23A  T14WLAFL       T X   163.00     ----     14/1  -/  -  100 
 24A  T14ZLAFL       T X   169.00     ----     14/1  -/  -  100 
 25A  S10WLAFL       S X   194.00     ----     10/1  -/  -  100                                                            
 26A  S10ZLAFL       S X   199.00     ----     10/1  -/  -  100
 27I  G10WLAFL       G X   216.00     ----     10/1  -/  -  100 
 28I  G10ZLAFL       G X   223.00     ----     10/1  -/  -  100 
 29I  G5ZLAFL        G X   249.00     ----      5/1  -/  -  100 
 30I  W7WLAFL        W X   268.00     ----      7/1  -/  -  100 
 31I  W7ZLAFL        W X   274.00     ----      7/1  -/  -  100 
 32I  G0ZLAFL        G X   279.00     ----      -/  -/  -  100 
 33I  V3WLAFL        V X   316.00     ----      3/1  -/  -  100 
 34I  V3ZLAFL        V X   321.00     ----      3/1  -/  -  100 
 35I  V0WLAFL        V X   333.00     ----      -/  -/  -  100 
 36I  V0ZLAFL        V X   343.00     ----      -/  -/  -  100 
 37I  Q0ZLAFL        Q X   370.00     ----      -/  -/  -  100 
 38I  H0ZLAFL        H X   429.00     ----      -/  -/  -  100 
 39I  U0ZLAFL        U X   470.00     ----      -/  -/  -  100 
 40I  M0ZLAFL        M X   540.00     ----      -/  -/  -  100 
                                                                
AC-ACK/LT - LATITUDE                                            
AC     YTOYTS          01NOV17                                  
    V FARE BASIS     BK    FARE   TRAVEL-TICKET AP  MINMAX  RTG                                                             
 41   B0ALT          B X   594.00     ----      -/  -/  -  100
 42   Y0ALT          Y X   655.00     ----      -/  -/  -  100 
 43   Y              Y X  1764.00     ----      -    -/  -    1 
                                                                
AC-ACK/EF - BUSINESS FLEXIBLE                                   
AC     YTOYTS          01NOV17                                  
    V FARE BASIS     BK    FARE   TRAVEL-TICKET AP  MINMAX  RTG 
 44   J              JX  1964.00     ----      -    -/  -    1 
                                                                
   1*  TRAVEL MUST BE NONSTOP OR DIRECT                         
 100*  1. YTO-YTS
This is a Sabre fare display (with branded fares).

In the Tango section, starting at line 7, you now see G through M fares added (the A next to the line number indicates the fare was added in the past 24 hours). Similarly in the Flex section, lines 21-26 were added as A through S fares.

What has been done on this route at least is a fixed buy-up cost of $40 from Tango to Flex. In some cases, this is price increase. In others it is a decrease. Consider for example line 7 - G10WLATG at $176. Previously, that fare was G10WLAFL at $176, which has now increased by $40 to $216 at line 27 (the I next to the line number indicates the fare increased in the past 24 hours). However, prior to this change, if all fare classes had availability, your Tango A fare was $77 and your lowest Flex G fare was $176. Now, assuming the same availability, you would have your Tango A fare at $77 or your Flex A fare at $117. On the flip side, if G was the lowest available, you are now paying $40 more for Flex than you were before.

This structure will also allow AC to add fare families without realigning the fare classes.

Mileage accumulation on AC should be based on fare fare family. What is unclear is what will happen when miles are accrued to a different FFP, and what 'fare family' you are classified as when you book a codeshare (i.e. UA operated by AC).
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Old Sep 22, 2017, 8:36 pm
  #17  
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Posts: 35,232
Originally Posted by Diabeetus
Wait! What?

1) which routes?
And now that D582 has opened the floodgates here in style, the following 18 domestic routes for now are:

YCDYYZ
YEGYYJ
YEGYQR
YWGYYC
YWGYXE
YYCYYJ
YVRYYC
YVRYXT
YVRYXS
YEGYZF
YHZYYZ
YMMYYZ
YFCYYZ
YLWYYC
YOWYYC
YHZYYT
YLWYYZ
YULYYC
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Old Sep 22, 2017, 9:36 pm
  #18  
 
Join Date: Mar 2014
Programs: AC SE100k, Marriott Titanium, UA Silver
Posts: 2,644
Originally Posted by yyznomad
And now that D582 has opened the floodgates here in style, the following 18 domestic routes for now are:

YWGYYC
YYCYYJ
YVRYYC
YLWYYC
YOWYYC
YULYYC
Okay. So I do all of these except YYCYYJ. Maybe I'm paranoid, but it makes me wonder if did something to piss AC off!
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Old Sep 22, 2017, 9:48 pm
  #19  
 
Join Date: Mar 2014
Programs: AC SE100k, Marriott Titanium, UA Silver
Posts: 2,644
Originally Posted by yyznomad
And now that D582 has opened the floodgates here in style, the following 18 domestic routes for now are:
You're right.

The price of flex fares on the YYC-YVR just went up $40-50 each way to the $280-290 range.

​​​​​On the other hand, the cheap Tango fares are abundant. Lots of sub $190 Tango tix.

All the more reason to get Tango on this route as a SE.
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Old Sep 22, 2017, 9:53 pm
  #20  
 
Join Date: Sep 2016
Programs: Air Canada - Aeroplan Black, AC - E50K, NEXUS/GE
Posts: 225
Originally Posted by yyznomad
And now that D582 has opened the floodgates here in style, the following 18 domestic routes for now are:

YCDYYZ
YEGYYJ
YEGYQR
YWGYYC
YWGYXE
YYCYYJ
YVRYYC
YVRYXT
YVRYXS
YEGYZF
YHZYYZ
YMMYYZ
YFCYYZ
YLWYYC
YOWYYC
YHZYYT
YLWYYZ
YULYYC
well, depending on his algorithm, looks like Cow's EYW strategy might have just hit a snag if he hasn't booked them all yet. Unfortunately, all of the flights I currently fly regularly, save YVR-YYZ are on here as well :/
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Old Sep 22, 2017, 9:53 pm
  #21  
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Originally Posted by Diabeetus
Okay. So I do all of these except YYCYYJ. Maybe I'm paranoid, but it makes me wonder if did something to piss AC off!
No, there will be more. This is just the start. They had previously tried to load those into the system but there was some glitch so it was delayed until recently.

So I wouldn't say it's your fault, but it's definitely partially my fault, according to some FTers.

The confusion will be the fare class... if you just see the fare class, you will then have to look at the basis to figure out if it is Flex or Tango. However, if you know it's Tango then it's Tango, and if it's Flex it's Flex.
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Old Sep 22, 2017, 9:58 pm
  #22  
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Originally Posted by Stranger
It appears it's ULCC (probably not the final name), then Tango, then Flex, then Comfort, then Latitude.

There is even a mention of "roller carry on," seems they might no longer allow them on lowest fares, which might be a blessing?
I suspect that ULCC refers to the concept of Basic Economy fares now being offered by legacy carriers south of the border.
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Old Sep 22, 2017, 10:11 pm
  #23  
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Fare Basis Codes

To add to D582's very detailed post above, here are the subcodes within the fare basis:

EF = Business Flexible
EL = Business Lowest
PF = Premium Economy Flexible
PL = Premium Economy Lowest
LT = Latitude
FL = Flex
TG = Tango

At the moment, my knowledge is that Latitude and higher are status quo with respect to the fare class, so no real worry about the fare basis to figure it out.

However, Flex and Tango, as per D582 is where the basis will tell you whether it's Flex or Tango since they will share the same fare classes.
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Old Sep 22, 2017, 11:01 pm
  #24  
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I'm having a bit of an issue booking flights right now, because all I see is "Economy (G)".

There is absolutely no indication of Tango/Flex.

It seems like this could actually result in a price decrease if lower fare classes are available - it's not just a surcharge for Flex, rather than "jump up from K to G", which I'm mostly fine with.

But I have no freaking clue what I'm buying.

If I can get Flex/K, I want that. But I absolutely do not want Tango/V.

Edit: Is it safe to assume that if I can select a seat with no status, it's Flex?
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Old Sep 22, 2017, 11:30 pm
  #25  
 
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Posts: 777
I guess it's similar to what SWISS did a little while back with European fares. Still amazes me that you can buy a Y fare and not have a bag.

Code:
------------------------------------------------------------
     AL FLGT  BK   DATE  TIME  FARE BASIS      NVB  NVA   BG
 ZRH
 LON LX   316 Y    10JAN 0710  YLGTOW          10JAN10JAN 0P

CHF   605.00      10JAN18ZRH LX LON625.58YLGTOW NUC625.58END
                  ROE0.967100
CHF    40.00YQ
CHF    16.00YR
CHF    35.00CH
CHF   696.00
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Old Sep 22, 2017, 11:53 pm
  #26  
 
Join Date: Oct 2010
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Programs: AC SE 100K
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Originally Posted by bawm
I guess it's similar to what SWISS did a little while back with European fares. Still amazes me that you can buy a Y fare and not have a bag.

Code:
------------------------------------------------------------
     AL FLGT  BK   DATE  TIME  FARE BASIS      NVB  NVA   BG
 ZRH
 LON LX   316 Y    10JAN 0710  YLGTOW          10JAN10JAN 0P

CHF   605.00      10JAN18ZRH LX LON625.58YLGTOW NUC625.58END
                  ROE0.967100
CHF    40.00YQ
CHF    16.00YR
CHF    35.00CH
CHF   696.00
This is exactly what I was going to say. Swiss has had branded fares on European routes for a few years now. I have had some tickets issued by Amex in Canada who took a long time to figure out how to issue a branded fare. The issue is that the CRS is basically programmed to take lowest price in a fare bucket. For Swiss, the lowest is always the "Light" fare which has no bags, no seat selection. My wife actually has a business fare with me next month ZRH-CDG which is a Light fare and has no bags. But - we did get seat selection.

Points still seem to go based on fare class and not brand. However - to get the branded fare to be chosen for the ticket is a new process.

It will be interesting to see how this all goes for AC.
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Old Sep 23, 2017, 1:14 am
  #27  
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Originally Posted by zrh2yvr
Points still seem to go based on fare class and not brand. However - to get the branded fare to be chosen for the ticket is a new process.
Yeah, the points earning for non-AP will be interesting to see.
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Old Sep 23, 2017, 8:10 am
  #28  
 
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This won't matter because earning will be based on $$$ spent on fare, not distance flown.

This is identical to Delta's Basic Economy->Main Cabin->Comfort+->First buy-ups, all dictated by the same fare basis code. Earning is still based on fare family, identical to P-up fares. P-up's don't have their own fare basis for many airlines, they are simply the economy fare basis.
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Old Sep 23, 2017, 8:14 am
  #29  
 
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Well this has completely messed up our corporate bookings on Concur. We are allowed Flex fares by policy - but with this change you can't see any Flex fares - only business (which is not allowed unless 8+ hours) and economy (Tango) are listed. The kicker is that the Tango fare for this flight via concur is $80 more expensive than booking tango directly on AC website.
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Old Sep 23, 2017, 8:29 am
  #30  
 
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Originally Posted by YEGAccountant
Well this has completely messed up our corporate bookings on Concur. We are allowed Flex fares by policy - but with this change you can't see any Flex fares - only business (which is not allowed unless 8+ hours) and economy (Tango) are listed. The kicker is that the Tango fare for this flight via concur is $80 more expensive than booking tango directly on AC website.
I noticed this a couple of nights ago and assumed I was just messing up my booking attempts on Concur.

I can only see Tango and full Y now.

No flex fares at all - and our travel policy that we are allowed Flex with a discount!
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