Seat13F_AC_CRJ

Happy to help! Hope your upgrade clears.
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13F

yyznomad

^ glad this worked out for you.

Yes, this is AC... they knew you were about to throw in the towel so did this for you to keep you for another 10 years of pain

And yes, FT is actually useful, about 10% of the time

capedreamer

Spot on with both assessments!

agjil

While I'm happy it worked out for the OP, I'm pretty unhappy with AC's inconsistency - I was in the same situation a couple of years ago and I got shot down for the same request.

I was short of 1 eUpgrade credit for a Flex fare upgrade on a TATL flight so I asked AC if there was a way to borrow/purchase 1 credit, but AC denied the request immediately and told me there was nothing they could do.

Clearly there are things they can do.

Bartolo

Years ago they used to sell a booklet of certificates (language from that time).

margarita girl

I think the single most important thing I have ever learned from FT is "if you don't like what you hear, hang up and call again"!

capedreamer

Totally agree with you. Inconsistency (both in terms of policy awareness and application as well as onboard service quality) is my biggest issue with AC.

canadiancow

Was this before the introduction of AQD?

I've seen a lot more rule bending/breaking in the past year.

jc94

Ah, but were you a SE at the time and did you contact AC or the Concierege? My gut feeling is non SE or indeed anyone contacting AC directly would be SOL in these situations...

agjil

Yeah HUCA is part of my life but I didn't think of applying HUCA in this case.


Yep, the consistent inconsistency is my #1 annoyance with AC as well.


I believe this was the last year without AQD: AC introduced AQD the next year.
I didn't run into a situation where I had to ask AC for any kind of exception/bending rules this year, so I can't comment on how AC is handling these kind of situations these days.


Yes, I was SE, but when I think about it, I didn't contact the Concierge for this but rather contacted the regular customer support line.
Maybe that was the big mistake...
Nevertheless, very annoying that different employees give you totally different outcome.

YEG_SE4Life

So, if I am reading this properly, if A.C. sees an opportunity to improve and they jump on that opportunity, that is a bad thing because they are demonstrating inconsistency. Did I get that right?

yyznomad

Inconsistency would be if someone gets denied now.

It appears that agjil was denied before any relaxation of the rules came into play?

capedreamer

Not sure if you're internationally trying to spark an argument, but that's not at all what I was saying.

Of course true benefit enhancements are welcome, but then they should be uniformly disseminated and applied.

yyznomad

I think it was more towards agjil, who was referring to an experience two years ago.

YEG_SE4Life

I am not trying to start anything at all. I am merely commenting on what I read and it is a clear example that a company, which touches as many people as AC, cannot make a decision that pleases everyone. You had a problem. You brought it up on FT. Someone on FT suggests a solution to your problem. You go, "d'oh, why didn't I think of that?". You follow the advise, and it works. Then you come back on FT and tell everyone that it works, AC did a good job, and you are happy. This is a perfect example of how FT should work.

Then someone else comes on and says they are happy for you, but this is an example of how inconsistent AC is and s/he takes exception to it. In reality, it started by someone else stating that this is something that worked for them. We have 2 examples of someone trying it in the near past, and it worked both times.

I am not picking on anyone, I am merely using this example to make the point mentioned above. The beauty is, all of the facts precede my post, so it's hard to question how I came up with my opinion.

I am sorry if you believed it was directed at you.