24left

Yes, a language all our own.

@Grog

Welcome to AC FT Central. Sometimes I think it's a reflection of Canada - a very large geographical presence on the planet, a relatively small population, a very nice assortment of animals and a great sense of humour which can sometimes be hard to understand. (Too bad you weren't here during the Air Canada lounge pickle phase.) Also, you may notice some unusual acronyms on this forum. Feel free to ask.

SparseFlyer

100% maniacal ranting.

canopus27

I can't tell if you're being serious about that.

tcook052

If we could try and get back to the thread topic please folks...

tcook052
Ac forum Mod.

TemboOne

Anyone looking at Flight Radar AC flights to the Caribbean and FLA over the past couple of days can easily see some extra-section AC flights as well as up-gauged equipment to add capacity to move as many passengers as possible out of harm's way.

It's also an onerous task for ground agents dealing with a multitude of extra passengers, unfamiliar equipment and seating charts, while they themselves are also potentially in harm's way.

yyz_atc_qq

Again, this is ACV's problem. So since you asked..... 1 866 529-2079

Transpacificflyer

The interview is provided in the link. Listen to it. It is detailed with times and and waiting periods noted. Why are you so arrogantly dismissive of this woman? She spoke to an Air Canada Vacations representative IN PERSON twice. Had you made an effort to actually listen to the interview you would have heard a calm, rational reasonable person explaining that Air Canada left her on hold (2 hours on one call), that the airline had no information and that when information was provided, it was inaccurate. The woman made multiple reasonable attempts to manage the situation: She received the standard Air Canada response of lengthy waiting times, incomplete information and inconsistent answers.

SparseFlyer

I think we all know AC doesnt have video phones. But thank you for confirming the obvious.

24left

QUOTES (bolding mine):

“Our Air Canada representative at the resort was dodging us,” claimed Orzechowski.

The couple said they tried to contact the airline to see if any evacuation flights were planned, but weren’t receiving much help.

“We (were) calling his phone number, it (was) shut off, going straight to voicemail,” said Orzechowski."

-------------------


No, this isn't the Calgary woman.

In case y'all missed Global News yesterday.....

Mississauga couple postpones wedding in Dominican Republic to escape Hurricane Irma


I'm not going to judge people who book vacations or weddings in Florida or the Caribbean during hurricane season.

However, between the story that is the subject of this thread (plus other media versions of it), and this story, it seems that just like the confusion between AC rouge and AC mainline, people don't care or think Air Canada Vacations is anything but Air Canada.

For this confusion, AC is responsible. When you have customers who are angry at your brand name, and then when *stuff* happens and they run to the media, the company name gets tarnished.

But that is the decision AC made and if they are going to sell products and services under their name, they need to think about the impact when negative situations happen.

http://globalnews.ca/news/3726880/hu...ican-republic/

ffsim

This was one of the very first text messages I got from the friend I mentioned upthread:

Confusion is the right word. My friends also couldn't reach anyone at AC / ACr / ACV, also didn't receive any notice from AC / ACr / ACV about the availability of rescue flights, and also needed to be proactive in getting themselves to the airport.

It worked out for them, but it worked out because they took matters into their own hands, not because they were following any sort of instructions or plan from AC / ACr / ACV.

trek604

imo if I was in a situation where a hurricane evacuation was being recommended in an area I was vacationing in the first thing would not be to fight with AC. I would book the first available flight on any airline to any US/Canadian station out of its path and get home from there. Fight with AC for reimbursement when safely back home.

WildcatYXU

I see that Aldo dropped the ball there. Big time...

And again, there actually wasn't even a need to evacuate. The Pinero Group was moving their guests from resort in Las Terrenas and Santa Barbara de Samana to Punta Cana. Was their weather forecast more accurate than AC's?

24left

That WASN'T the point of my post.