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OSM - Onboard Service Manager on AC flights

OSM - Onboard Service Manager on AC flights

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Old Sep 1, 17, 11:30 am   -   Wikipost
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Links to the other threads where the OSM - Onboard Service Manager is mentioned.

Weird or just plain incorrect things FAs/SDs have said while on board
Mentions starting with post 437
http://www.flyertalk.com/forum/air-c...-board-30.html

Summary of North America Executive class meal service
Mentions starting with post 3278
http://www.flyertalk.com/forum/air-c...rvice-219.html
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Old Apr 21, 17, 11:34 pm
  #16  
 
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100% on-board service manager.
Sean Peever is offline  
Old Apr 22, 17, 4:57 am
  #17  
 
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Originally Posted by Sean Peever View Post
100% on-board service manager.
^ Yes

I've encountered a few of them this year on popular routes like YUL to FRA and LAX. Interesting conversations with them and good on AC for introducing this program.
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Old Sep 1, 17, 9:48 am
  #18  
 
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In Charge's...In Charge

Just ran into this on a recent flight

Apparently AC is adding on (random) routes a special in charge manager to oversee operations of said flight.

Had not run into them before but it seems to be a new initiative.
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Old Sep 1, 17, 9:52 am
  #19  
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Originally Posted by lcohen999 View Post
Just ran into this on a recent flight

Apparently AC is adding on (random) routes a special in charge manager to oversee operations of said flight.

Had not run into them before but it seems to be a new initiative.
Yes, mentioned in another thread this past week.

See post 437 and onward.

http://www.flyertalk.com/forum/air-c...-board-30.html

AC launched OSMs a while back. Does anyone know:

1. What's there difference between these 2 managers

2. AC had reduced the number of FAs on routes, now down to 11 on AC 15/16 for example. Are these new "managers" now just there for decoration or to be an added layer between FAs, SDs and... ?
.

Last edited by 24left; Sep 1, 17 at 11:09 am Reason: spelling
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Old Sep 1, 17, 9:53 am
  #20  
 
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Are you sure it's not just one of the suits people that do the usual inspection or whatever?

Are you saying that some routes will have a "super SD" /"manager" of some sort on board on a regular basis?
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Old Sep 1, 17, 9:54 am
  #21  
 
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Originally Posted by 24left View Post
Yes, mentioned in another thread this past week.

See post 437 and onward.

Weird or just plain incorrect things FAs/SDs have said while on board

AC launched OSMs a while back. Does anyone know:

1. What's there difference between these 2 managers

2. AC had reduced the number of FAs on routes, now down to 11 on AC 15/16 for example. Are these new "managers" now just there for decoration or to be an added lever between FAs, SDs and... ?
Must have missed it.

From what I could gather and talking to the crew, they are not FAs or SDs. They are simply managers (think middle management). They cannot assist with any tasks (although the one on my flight did help try and fix a broken seat) or meal service. They are just there to supervise (apparently)
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Old Sep 1, 17, 9:54 am
  #22  
 
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Originally Posted by SparseFlyer View Post
Are you sure it's not just one of the suits people that do the usual inspection or whatever?

Are you saying that some routes will have a "super SD" /"manager" of some sort on board on a regular basis?
That is what I was told.

They are put on random flights (or I am guessing flights where they may have issues with some SDs)
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Old Sep 1, 17, 10:46 am
  #23  
 
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I think it is absurd that they chose the least problematic of all their service and hard product issues to do this with. How about cabin cleaning? How about OTP? How about meal quality? Etc. In air service is, in my experience, not a problem at all. All those other things are.
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Old Sep 1, 17, 12:29 pm
  #24  
 
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Originally Posted by ridefar View Post
I think it is absurd that they chose the least problematic of all their service and hard product issues to do this with. How about cabin cleaning? How about OTP? How about meal quality? Etc. In air service is, in my experience, not a problem at all. All those other things are.
How about answering the phone?

I agree re on board service. This is not where they need improvement.
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Old Sep 1, 17, 12:41 pm
  #25  
 
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Wait. AC has phones? I thought they could only be reached by the CBC via bird courrier.
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Old Sep 1, 17, 1:21 pm
  #26  
 
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I saw two black-coat/green or was it red? tie wearing employees whom I thought were concierges/SDs working my TPAC flight last year. They helped with food and form distributing, but didn't seem to have the same efficiency that most FAs display during inflight service.
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Old Sep 1, 17, 1:57 pm
  #27  
 
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Originally Posted by lcohen999 View Post
Must have missed it.

From what I could gather and talking to the crew, they are not FAs or SDs. They are simply managers (think middle management)....They are just there to supervise (apparently)
I hope they give them a shovel to lean on so we can tell them apart. Or maybe just a Pope hat.
Bohemian1 is online now  
Old Sep 1, 17, 2:02 pm
  #28  
 
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Originally Posted by ridefar View Post
I think it is absurd that they chose the least problematic of all their service and hard product issues to do this with. How about cabin cleaning? How about OTP? How about meal quality? Etc. In air service is, in my experience, not a problem at all. All those other things are.
We don't know why the, er, suits, are in place. Maybe they are there to make sure the FA's only give out half a can of coke out.

Maybe they are there to observe the total cabin experience. Slow IFE, broken stuff, puke soaked seats.

It wouldn't be the first time in history executives have spent a decade ignoring their own line staff and customers, and send in someone at their level to tell them the exactly the same things
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Old Sep 1, 17, 2:13 pm
  #29  
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Old Sep 1, 17, 2:16 pm
  #30  
 
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Originally Posted by RangerNS View Post
We don't know why the, er, suits, are in place. Maybe they are there to make sure the FA's only give out half a can of coke out.

Maybe they are there to observe the total cabin experience. Slow IFE, broken stuff, puke soaked seats.

It wouldn't be the first time in history executives have spent a decade ignoring their own line staff and customers, and send in someone at their level to tell them the exactly the same things
We can only hope. A couple of overheard conversations would incline me to believe that they are there monitoring service. Perhaps ACYYZ/SD will be able to enlighten us.
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