We can't change your reservation - the tale of the 3 times rebooked ticket
Aug 4, 2017, 9:41 pm
#16
Join Date: Sep 2014
Programs: AC SEMM
Posts: 1,379
Get ducks in row, record all calls, document carefully, send demand letter, if dissatisfied with response (if any received) go to small claims court
See http://airpassengerrights.ca/en/ for template letters
See http://airpassengerrights.ca/en/ for template letters
Aug 6, 2017, 1:37 am
#17
Join Date: May 2016
Posts: 2,494
Well, just got off phone with AC again. No success. The agent simply refused to listen what I had to say. He wanted money for upfare to Flex and putting me back on the desired flight. When i asked for a manager, he told me there is no manager. When I repeated the request, he hung up.
Aug 9, 2017, 10:03 am
#18
Original Poster
Join Date: Apr 2011
Location: YXU
Programs: AC SE100K, National E/E, HH Diamond, IHG Diamond, MB, Avis PC
Posts: 967
I'm pleased to say that my booking problem has been solved. I'm back in Flex and on the original flights. I received some unexpected help that sped things up incredibly.
Now I only have to hope that AC184 remains at R>0 at T-10 days
Now I only have to hope that AC184 remains at R>0 at T-10 days
Aug 9, 2017, 10:57 am
#19
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Was this help, "lurking" in the FT bushes?
Aug 9, 2017, 11:52 am
#20
Join Date: May 2016
Posts: 64
Well that's not very likely, is it?
That's good news, good luck with the eupgr 
Aug 10, 2017, 2:34 pm
#22
Join Date: May 2016
Posts: 64
Aug 11, 2017, 12:41 pm
#23
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
And that's two that I'm aware of, because they told me. Most people don't tell me these things
Aug 11, 2017, 2:02 pm
#24
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
You know, like sending a small memo about Latitude eUps.
Might be hard to monitor all employees in a large call centre, but I dont think their "ressource desk" is that big, and yet even many "resource desk" people dont know this.
My ultimate most frustrating one is when airport agents say "you can't fly to the US with just a Nexus card".
Aug 11, 2017, 2:03 pm
#25
Join Date: May 2016
Posts: 64
Haha, well, that's most interesting! Thanks for sharing your experience.
Aug 11, 2017, 4:28 pm
#26
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
We're meant to be fighting to the top, not the bottom.
And if they got R/P space right, they'd have lower call center volumes from people having to call in 3 times - not only would this presumably lower costs maybe they'd then have quieter than normal call times.
Zonal boarding really shouldn't be that complicated.
IT - I can see there is a cost involved to fix it. Probably because it needs re-building from the bottom up. But again I don't see why even the bean counters can't see a clear ROI on releasing a website that allows people to pay for flights.
Aug 12, 2017, 1:58 pm
#28
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
I also suspect there's a technical issue behind it.
People call because the eUp site waitlists them. And then the agents see the same thing.
It's hard to train them that you only need P, when the system doesn't let you upgrade with P.
People call because the eUp site waitlists them. And then the agents see the same thing.
It's hard to train them that you only need P, when the system doesn't let you upgrade with P.
Aug 12, 2017, 2:24 pm
#29
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
I fly AC less and less these days in large part because I'm tired of dealing with petty nonsense like this.
Aug 12, 2017, 2:28 pm
#30
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,759
With all the recurrent simple fixable issues posted here, im surprised these lurkers can't even fix small issues.
You know, like sending a small memo about Latitude eUps.
Might be hard to monitor all employees in a large call centre, but I dont think their "ressource desk" is that big, and yet even many "resource desk" people dont know this.
My ultimate most frustrating one is when airport agents say "you can't fly to the US with just a Nexus card".
You know, like sending a small memo about Latitude eUps.
Might be hard to monitor all employees in a large call centre, but I dont think their "ressource desk" is that big, and yet even many "resource desk" people dont know this.
My ultimate most frustrating one is when airport agents say "you can't fly to the US with just a Nexus card".
Trying to resolve widespread training issues across dozens or hundreds of staff in different locations isn't quite so easy. Which is not to say AC shouldn't work on it, or excuse the continued lack of training issues. It just isn't something a middle management AC type can fix with one email.