AC loses baggage of at least 6 J pax on my flight (including me)
Jul 3, 2017, 7:59 am
#16
Original Poster
Join Date: Jul 2013
Posts: 636
There are many different reasons why bags get lost, some of which have been named, and in this case, I suspect a ULD that wasn't loaded or sent to the wrong gate, thus why 6 pax would be missing their bags in the same cabin.
Have you made a baggage declaration? If you did, PM me your AHL number...
Btw, a good practice for travellers is to leave a 8x11.5 sheet with your name, phone no, routing and address INSIDE the suitcase so that if your bag ends up tagless or mistagged, the airline doesn't have to wait until you make a declaration then try to match it with the content description the airport makes. This means your bag will end up missing for a week instead of a few hours.
Have you made a baggage declaration? If you did, PM me your AHL number...
Btw, a good practice for travellers is to leave a 8x11.5 sheet with your name, phone no, routing and address INSIDE the suitcase so that if your bag ends up tagless or mistagged, the airline doesn't have to wait until you make a declaration then try to match it with the content description the airport makes. This means your bag will end up missing for a week instead of a few hours.
I have not made a baggage declaration yet since I was told that I have to wait at least 5 days to do so.
Jul 3, 2017, 10:20 am
#18
Join Date: Dec 2014
Location: Providence RI
Programs: American Exec Plat, Hyatt Refugeeist, Marriot Gold, Air Canada Cattle Class, Korean Air Morning Plat
Posts: 988
Btw, a good practice for travellers is to leave a 8x11.5 sheet with your name, phone no, routing and address INSIDE the suitcase so that if your bag ends up tagless or mistagged, the airline doesn't have to wait until you make a declaration then try to match it with the content description the airport makes. This means your bag will end up missing for a week instead of a few hours.
Jul 3, 2017, 12:57 pm
#20
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Location: YYC
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Jul 3, 2017, 1:04 pm
#21
Original Poster
Join Date: Jul 2013
Posts: 636
I don't normally pack all my underwear for a trip but this trip is unusually long. I do have a few spare pieces but I really hate them
Jul 3, 2017, 3:05 pm
#23
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
Of course my problem is not the underthings, which I do have on overstock back home, but if the outerthings are all in the non-delivered bag, we're suddenly in that nightmare where you're in an important meeting in your underthings....
Jul 3, 2017, 5:42 pm
#24
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Location: SFO
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Posts: 44,321
I opted for the dirty t-shirt.
But it was a VERY close call.
Jul 3, 2017, 5:45 pm
#25
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Location: YYC
Posts: 23,803
But I did buy Italian silk underwear at a shop at the Radisson. Compliments of Amex.
Jul 3, 2017, 7:50 pm
#26
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Join Date: Mar 2013
Location: YVR
Programs: AC SE*2MM. SPG Plat life
Posts: 4,644
Jul 3, 2017, 9:58 pm
#27
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Join Date: Sep 2012
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And I think a lot of people on FT would call me an AC apologist, so that says a lot.
So back on topic, my best experience with a delayed bag on AC required a concierge to go down into the baggage room hunting for a bag with my tag on it (hey, those tags do serve a purpose!). I was without my bag for 36 hours.
Needless to say, checking my insulin was stupid. Checking my clothes was not stupid.
But I didn't want to appear like the stupidest SE, so I sent AC a bill for t-shirts (including the Superman shirt), underwear, and socks.
I was very appreciative that insulin is cheap in Canada.
Jul 5, 2017, 10:50 am
#29
Join Date: May 2016
Posts: 64
Good luck with the claim!
Jul 5, 2017, 12:56 pm
#30
Original Poster
Join Date: Jul 2013
Posts: 636
They will more often than not request a letter from the airline showing the amount of compensation that the airline provided as interim before issuing a payment. I suggest contacting AC via the website, under the subject "baggage claim", to request an insurance letter. If you were flying back to your "home" station, AC will not compensate you because the terms of carriage state that they do not offer interim when you're flying in to your home station, however the letter would state that they haven't issued payment at all, which should make it easier for you when you press your claim with the CC company.
Good luck with the claim!
Good luck with the claim!