Jul 29, 2017, 10:33 pm

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How to report a Status Qualifying Dollar discrepancy

AQD not posting

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Jun 25, 2017, 5:39 am

zsm1928

Original Poster

Join Date: Feb 2011

Location: YYZ

Programs: AP*SE SPG-PLAT

Posts: 211

AQD not posting

None of the travel that I have done in June has had the AQD post in the dashboard. It has said pending since the 1st of the month. Anyone else experience this?

Jun 25, 2017, 6:01 am

curvenut

Join Date: May 2017

Programs: Aeroplan

Posts: 11

HI,

What is AQD ?
and the dashborad ?

Thanks

Jun 25, 2017, 6:02 am

Cozmo456

Join Date: Jun 2011

Location: YYZ

Programs: AC SE100K MM

Posts: 588

Many others. Been discussed elsewhere.

There has been a problem with the AC payments system. I suspect that is the cause.

Jun 25, 2017, 6:17 am

Academic

Join Date: Jan 2001

Location: YXU, ON Canada

Programs: AC LT E50K; AC*MM; SPG LT Gold

Posts: 4,665

Quote:

Originally Posted by curvenut

HI, What is AQD ?
and the dashborad ?
Thanks

https://altitude.aircanada.com/status/overview

Jun 25, 2017, 6:22 am

Wpgjetse

Suspended

Join Date: Mar 2013

Location: YVR

Programs: AC SE*2MM. SPG Plat life

Posts: 4,644

Quote:

Originally Posted by zsm1928

None of the travel that I have done in June has had the AQD post in the dashboard. It has said pending since the 1st of the month. Anyone else experience this?

I have had the same problems too. I also had my yvr - LHR J ticket post at $238 instead of $4K plus.

Jun 25, 2017, 9:07 am

traacs

Join Date: Jun 2010

Programs: AC SE100K , 1MM, Hilton Diamond, KLM

Posts: 579

Quote:

Originally Posted by Wpgjetse

I have had the same problems too. I also had my yvr - LHR J ticket post at $238 instead of $4K plus.

Same here no AQD just pending since June 10 and flights are listed not by class but just say flex,

Jun 25, 2017, 12:30 pm

Cozmo456

Join Date: Jun 2011

Location: YYZ

Programs: AC SE100K MM

Posts: 588

A little birdy tells me the problem was discovered June 5. Since then all AQD is halted. Another birdy told me it affected CC charging. Although they claim that was fixed June 17.

Jun 25, 2017, 12:36 pm

24left

Suspended

Join Date: Sep 2014

Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..

Posts: 18,877

Quote:

Originally Posted by Cozmo456

A little birdy tells me the problem was discovered June 5. Since then all AQD is halted. Another birdy told me it affected CC charging. Although they claim that was fixed June 17.

Seems like an entire flock of birds were sucked into the AC IT engine, as it were, thus the current mess with billing and such.

Jun 25, 2017, 1:39 pm

Stranger

FlyerTalk Evangelist

Join Date: Jun 2003

Location: YYC

Posts: 23,804

Quote:

Originally Posted by Cozmo456

A little birdy tells me the problem was discovered June 5. Since then all AQD is halted. Another birdy told me it affected CC charging. Although they claim that was fixed June 17.

I have had a few AQDs posted since then. Of four legs, only one missing, star alliance on 014 ticket. Shows as "pending."

Jun 25, 2017, 1:40 pm

#10

Stranger

FlyerTalk Evangelist

Join Date: Jun 2003

Location: YYC

Posts: 23,804

Quote:

Originally Posted by curvenut

HI,

What is AQD ?
and the dashborad ?

Borat is someone else.

AQD are qualifying dollars.

Jun 25, 2017, 8:12 pm

#11

BlondeBomber

Original Member

Join Date: May 1998

Location: Canada

Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL

Posts: 14,321

this is a regular occurrence for me--AQD taking forever. Usually one way posts fairly quickly (within a week) but the other way often takes 4 weeks. I haven't had problems with amounts being incorrect once it does post but I now chill for a month before requesting mileage credit (and haven't had to request for a long time).

Jun 25, 2017, 8:33 pm

#12

flyquiet

Join Date: Aug 2012

Programs: AC E35K, NEXUS

Posts: 4,368

Quote:

Originally Posted by 24left

Seems like an entire flock of birds were sucked into the AC IT engine, as it were, thus the current mess with billing and such.

Jun 25, 2017, 8:41 pm

#13

vernonc

Join Date: Sep 2009

Location: YYZ

Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat

Posts: 4,425

Quote:

Originally Posted by BlondeBomber

+1
Was fine but from June on seems to be a mess with some legs posting and not others. I guess I will just wait 30 days for the gremlins to be fixed.
Edit : Just checked my dashboard. YYZ-SFO in Flex posted at $119.99. Obviously wrong. Waiting to see what they post the return as. Total ticket cost was $1000+ and then I had to pay a change fee and another $400 for a date change so ticket cost was more like $1500. The outbound was approx $500 incl tax.

Last edited by vernonc; Jun 25, 2017 at 9:13 pm