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Old Jul 17, 17, 10:24 am
  #106  
 
Join Date: Jun 2013
Location: YQB
Programs: AC SE100K, IHG Spire
Posts: 9
The thing is, I did fill the form 2 weeks ago. Still nothing even though they told me it was now fixed. Now more flights are being added to the "no AQD pile" since then

I'll resubmit I guess, having nowhere to escalate... It's now the only thing preventing me from getting early SE100K recognition.
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Old Jul 18, 17, 3:19 pm
  #107  
 
Join Date: Jul 2017
Posts: 20
Cool

My situation is attached. No flight since June 11th has posted AQDs, and no flight since June 28 has shown a booking class (just "FLEX"). Within a week or so this is going to impact early recognition and status movement.

Advice? Who do I phone? I tried to use the Aeroplan request mileage credit form but it won't work as, quite simply, the mileage *has* posted. That part is fine. It's the AQDs...

Much appreciated to anyone who can weigh in.

Thanks.
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Old Jul 18, 17, 5:32 pm
  #108  
 
Join Date: Aug 2012
Programs: AC Altitude E50K (*G), NEXUS
Posts: 4,147
You need the AQD discrepancy form.
https://www.aircanada.com/ca/en/aco/...repancies.html
(i.e., see above, post 81)
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Old Jul 18, 17, 5:48 pm
  #109  
 
Join Date: Jul 2017
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Originally Posted by flyquiet View Post
You need the AQD discrepancy form.
https://www.aircanada.com/ca/en/aco/...repancies.html
(i.e., see above, post 81)
Thanks - I googled the hell out of this and that page never once came up!
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Old Jul 18, 17, 7:08 pm
  #110  
 
Join Date: Apr 2011
Location: YYC
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Originally Posted by flyquiet View Post
You need the AQD discrepancy form.
https://www.aircanada.com/ca/en/aco/...repancies.html
(i.e., see above, post 81)
Or (if you have status??) you could just use the general AC complaint/contact us form. I did. It worked. And it saved a bunch of time. I would also point out to some posters (not you, flyquiet!) that showing class of service (e.g. Flex) rather than fare bucket (e.g. M) is not the issue. I have flights in July that have finished posting both AQM and AQD and still just show class of service.
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Old Jul 18, 17, 8:44 pm
  #111  
 
Join Date: Aug 2012
Programs: AC Altitude E50K (*G), NEXUS
Posts: 4,147
We had a different AQD thread that had a wiki with the discrepancy form link at the top.

Short things can be hard to search. e.g., error message: "The following words are either very common, too long, or too short and were not included in your search: AQD"

With any luck @24L might remember the thread. Or perhaps we can have a wiki added to this one.
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Old Jul 18, 17, 8:56 pm
  #112  
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Originally Posted by flyquiet View Post
We had a different AQD thread that had a wiki with the discrepancy form link at the top.

Short things can be hard to search. e.g., error message: "The following words are either very common, too long, or too short and were not included in your search: AQD"

With any luck @24L might remember the thread. Or perhaps we can have a wiki added to this one.
Put quotes around the acronym and you can search for it.

"AQD" instead of AQD
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Old Jul 18, 17, 9:00 pm
  #113  
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Originally Posted by flyquiet View Post
We had a different AQD thread that had a wiki with the discrepancy form link at the top.

Short things can be hard to search. e.g., error message: "The following words are either very common, too long, or too short and were not included in your search: AQD"

With any luck @24L might remember the thread. Or perhaps we can have a wiki added to this one.
Thanks but 24left grows weary of all those new threads that appear, when one or multiples of the same topic already exist.

There should be one single thread with a wiki that all questions related to, say Missing AQD-AQS-AQM, can all be found. A Master Thread (such as one I set up for AC ML and rouge routes) could house all of the sub-threads, or maybe just one single thread. But even when there is a main thread, it seems some folks like to start new ones anyway.

I could go on with other examples but then......
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Old Jul 19, 17, 7:28 am
  #114  
 
Join Date: Aug 2012
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Posts: 4,147
That's a very good idea.
And cc, thanks for the "" tip.
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Old Jul 19, 17, 2:33 pm
  #115  
 
Join Date: Jul 2017
Posts: 20
An update for you fine folks!



Dear Mr _____,

Thank you for taking the time to reach us with this verification request.

While we have experienced delays receiving AQD data for some tickets flown in June and July, we expect an update fixing these pending transactions to be loaded within the next week. Your patience is truly appreciated while we continue to work on this situation.

Best regards,

Audrey
Air Canada, Altitude Team
andrewBC is offline  
Old Jul 19, 17, 7:55 pm
  #116  
 
Join Date: Aug 2012
Programs: AC Altitude E50K (*G), NEXUS
Posts: 4,147
Amazingly, the letter I got from Audrey was NOT identical. Not only does Audrey fix what IT botches, but does not use form letters. (Or at least uses multiple form letters.)
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Old Jul 20, 17, 4:33 am
  #117  
 
Join Date: Apr 2000
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Originally Posted by andrewBC View Post
An update for you fine folks!
Audrey must be getting an upgrade from Visicalc to Lotus 1-2-3.
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Old Jul 20, 17, 4:56 am
  #118  
 
Join Date: Nov 1999
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Originally Posted by InTheAirGuy View Post
Audrey must be getting an upgrade from Visicalc to Lotus 1-2-3.
Poor Audrey and her colleagues.

They bear the brunt of the usual AC IT gong show.
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Old Jul 20, 17, 4:57 am
  #119  
 
Join Date: Jun 2011
Location: YYZ
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And they are very pleasant to deal with.
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Old Jul 20, 17, 12:59 pm
  #120  
 
Join Date: Dec 2014
Location: YVR
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Originally Posted by Cozmo456 View Post
And they are very pleasant to deal with.
Yes. I submitted two missing AQD requests over the weekend, one for myself, and one for my wife. Both processed next business day.

The response emails were from the same person, similar, but slightly different wording. Seems like it's not a form letter
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