AQD not posting
#485
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Given the current error in our favour, I’m looking like I don’t fly terribly cost effectively. 114K AQM/38 AQS/37k AQD
That is about 12k high.
They will I’ll fix it soon I’m sure. Curious what they’ll do for people that got early recognition this way and made their selections.
That is about 12k high.
They will I’ll fix it soon I’m sure. Curious what they’ll do for people that got early recognition this way and made their selections.
#489
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,958
Mine was adjusted down too- but still over $30K for the first 6 months and still missing one TPAC leg- I think it went down about $4K.
#492
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,568
Mine went down back down. 4 segments (one ticket) changed, way down. Outbound is now about what I'd expect, return is impossibly low. Got way over $20k so not a thing for me, but interesting to see what they are up to.
#494
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
If your AQD prior to the decrease was accurate, then you have to dig up the paperwork and compare it to where the AQD dropped. It may only be from a couple of flights, but that is the only way you will be able to compare what you should have received versus what you got.
Once you know where the AQD has decreased, you can file a discrepancy form.
********
IMHO..........
I've been convinced that AC could never manage the AQD posting, timing and often the accuracy when they decided to launch it in Jan 2016. If we buy a ticket, we know and AC knows exactly how much AQD and AQM we will receive. The AQM often gets messed up when there are codeshare partners, or it doesn't post at all, or the partner info posts, but not AC's. And battling Aeroplan for the missing AQM often gets the comment "You need to call AC as they decide what amount gets posted". This nonsense is just tiresome and absurd.
(I still think the AQD is calculated using an abacus or slide rule and posted manually. Yes, I'm sure the local RCHHMP will disagree.)
Further, starting last fall, all of my trips that had AC pancake-seat eCoupons used as one form of payment, were all posting incorrectly. Conveniently, the amount of AQD missing was the exact amount of the eCoupon.
I get that AC IT sux. But like many others, I don't care. I get that all airlines wanted the spend requirement. Fine, but these are AC's mistakes and while I am not suggesting malice where incompetence is the reason, I'm pretty tired of the craptastic seats only to be penalized again by the craptastic AQD posting with the eCoupon values missing. It is also not enjoyable having to file a missing AQD form only to receive curt replies from the AQD ladies when none of this is our fault in the first place. Just saying....
#495
Join Date: Oct 2008
Programs: AC*SE HHgold
Posts: 167
How to file a miscalculated AQD
My ADQ suddenly decreased from 9K to 2K over the last few days. Apparently I once flew from YVR to YYZ for $6.46 on B class and several trips to HKG only had AQD of $327.50 on P class. It looked like everything I paid through my TA were revised down to an incredibly low amount.
I know how to file missing AQM through Aeroplan. Can anyone please tell me how to correct AQD?
I know how to file missing AQM through Aeroplan. Can anyone please tell me how to correct AQD?