Jul 29, 2017, 10:33 pm
AQD not posting
Dec 31, 2018, 12:44 am
#347
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
I was just going through the airport location list in Jack's simplified one. There are a few duplicates with different lat/long pairs, as well as some very strange entries.
Dec 31, 2018, 7:10 am
#348
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
These guys are unbelievable.
My dashboard is back to showing $0 but the transactions and their respective amounts are all still listed.
Strange data point though: I had a flight that the AQD never posted so I emailed in. They never added the AQD to that flight but added a line item "misc adjustment..." The amount they added was never right but I didn't care because I was past $20k. Today I see the original correct amount listed on the flight it should be but still have the misc adjustment.
When the dashboard works again I'll be curious to see if my AQD went up.
My dashboard is back to showing $0 but the transactions and their respective amounts are all still listed.
Strange data point though: I had a flight that the AQD never posted so I emailed in. They never added the AQD to that flight but added a line item "misc adjustment..." The amount they added was never right but I didn't care because I was past $20k. Today I see the original correct amount listed on the flight it should be but still have the misc adjustment.
When the dashboard works again I'll be curious to see if my AQD went up.
Dec 31, 2018, 7:16 am
#349
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
.....Strange data point though: I had a flight that the AQD never posted so I emailed in. They never added the AQD to that flight but added a line item "misc adjustment..." The amount they added was never right but I didn't care because I was past $20k. Today I see the original correct amount listed on the flight it should be but still have the misc adjustment.
....
....
I also reported missing AQD recently and I was quite pointed about why a simple ticket purchased on AC.com for a short domestic hop could be so difficult to get right. This particular experience is another example of how I often feel the AQD numbers (which post after the AQMs) are added in by hand.
I also didn't care that the missing amount was on its own line called MISC Adjustment, flight # , date and then the e-ticlket #
Still don't understand why this is so hard to get right.
Dec 31, 2018, 10:29 am
#350
Join Date: Sep 2009
Location: YYZ
Programs: Hilton Diamond, Marriott Bonvoy Lifetime PE, AC Altitude SE100K-1MM
Posts: 308
My AQD is no longer showing today (was indeed showing a couple of days ago when everyone reported theirs showing).
Fortunately, I took the time to download recent activities when AQD was up and now have the detailed spreadsheet on-hand, in case of any issues!
Fortunately, I took the time to download recent activities when AQD was up and now have the detailed spreadsheet on-hand, in case of any issues!
Dec 31, 2018, 10:38 am
#351
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
As stated upthread my dashboard says $0 but the details are listed, AQD included. Do your details show also?
Dec 31, 2018, 10:44 am
#352
Join Date: Sep 2009
Location: YYZ
Programs: Hilton Diamond, Marriott Bonvoy Lifetime PE, AC Altitude SE100K-1MM
Posts: 308
Dec 31, 2018, 5:20 pm
#354
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Now that it's past 12:00 (am) GMT, and thus 2019 elsewhere, and AC's counters have reset, for those still in the air or flying for the next couple of hours, if they land back here before midnight, I assume their AQM AQS AQD post in 2018?
Dec 31, 2018, 9:24 pm
#355
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
Jan 1, 2019, 6:42 am
#359
Join Date: Mar 2017
Location: Toronto
Programs: DL Silver, AC E75K, Chatime Elite
Posts: 339
Was only given about $720 for YYZ-YVR-TPE on a P fare. The way AC math works, I'll probably get $250-300 on my return N fare.
The round-trip fare was about $2500, and taxes made up a minimal amount of said fare.
I was planning on eclipsing E50K AQD requirements by $6. At this rate, I'll be $1000+ short.
Should I send in my booking emails to customer service, or wait until the correct amounts post, if ever?
The round-trip fare was about $2500, and taxes made up a minimal amount of said fare.
I was planning on eclipsing E50K AQD requirements by $6. At this rate, I'll be $1000+ short.
Should I send in my booking emails to customer service, or wait until the correct amounts post, if ever?
Jan 1, 2019, 7:35 am
#360
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
After 14 days, fill out the discrepancy form.
They don't properly prorate the fares. They take the whole ticket cost, and split it by segment. So a $2995 outbound with $5 return will post as $1500 for each.
They don't properly prorate the fares. They take the whole ticket cost, and split it by segment. So a $2995 outbound with $5 return will post as $1500 for each.