9June2017 AC839 FRA-YOW boarding fiasco
#1
Original Poster
Join Date: May 2005
Location: YOW
Programs: AC-SE100K MM, BA-S HH-D, MB-G LT Sil, IHG-Plt, Nexus, Global Entry
Posts: 3,803
9June2017 AC839 FRA-YOW boarding fiasco
Just boarded this flight. Didn't upgrade, so I was a lowly Zone 2. It was a short but pleasant visit to the lounge, and then it went pear-shaped.
First bad sign was when I had to descend two levels to get gate B61. Yep. Buses. I can't remember AC using a remote stand at FRA, but stuff happens.
Boarding was a "soft launch" as a few wheelchairs were taken up without any announcement being made. By then it was too late to recover as the door out to the bus was now jammed. Boarding started and then someone (the concierge) says (and not loudly) business class only. And then a priority announcement was made. No zones, no signs, no order.
So we get on the bus and drive off only to be taken to gate C8. But our bus driver was unable to open the door to the terminal. He called maintenance. Guy with tools shows up in about 10 minutes and pulls the door open. It wasn't locked, only stuck.
Inside, up the stairs (no escalator) and am now safely seated and pecking away on my smartphone.
Today's experience was so not what I am used to at FRA. It is usually hyper disciplined.
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13F
First bad sign was when I had to descend two levels to get gate B61. Yep. Buses. I can't remember AC using a remote stand at FRA, but stuff happens.
Boarding was a "soft launch" as a few wheelchairs were taken up without any announcement being made. By then it was too late to recover as the door out to the bus was now jammed. Boarding started and then someone (the concierge) says (and not loudly) business class only. And then a priority announcement was made. No zones, no signs, no order.
So we get on the bus and drive off only to be taken to gate C8. But our bus driver was unable to open the door to the terminal. He called maintenance. Guy with tools shows up in about 10 minutes and pulls the door open. It wasn't locked, only stuck.
Inside, up the stairs (no escalator) and am now safely seated and pecking away on my smartphone.
Today's experience was so not what I am used to at FRA. It is usually hyper disciplined.
--
13F
Last edited by Seat13F_AC_CRJ; Jun 9, 2017 at 5:54 am
#2
Join Date: May 2004
Location: yyz
Programs: AC*SE 1MM. a bunch of hotel programs.
Posts: 1,592
they seem to be having problems with those doors in FRA. I had same issues 2 weeks ago. door wouldnt open, so they had a bunch of people on walkie talkies trying all sorts of things. Finally, they used an emergency button to get the door opened.
#3
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,826
Okay, the bus to the C gate instead of a remote stand is weird; C departures are not unheard of for AC but I've never been bused there. Also back when I flew 838/839 all the time a remote stand was not unusual for YOW flights; probably happened at least 30% of the time. Lots of times I headed down to B59 or whatever and boarded by bus.
#4
Join Date: Jan 2009
Programs: AC, AA, AS, UA, WN, IHG, Hilton
Posts: 174
Okay, the bus to the C gate instead of a remote stand is weird; C departures are not unheard of for AC but I've never been bused there. Also back when I flew 838/839 all the time a remote stand was not unusual for YOW flights; probably happened at least 30% of the time. Lots of times I headed down to B59 or whatever and boarded by bus.
The busing to C though seems rather weird and pointless though.
#6
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,515
Okay, the bus to the C gate instead of a remote stand is weird; C departures are not unheard of for AC but I've never been bused there. Also back when I flew 838/839 all the time a remote stand was not unusual for YOW flights; probably happened at least 30% of the time. Lots of times I headed down to B59 or whatever and boarded by bus.
And if it is possible, how long would said walk take on average?
If there was a late gate change, it might make more sense to do it this way to avoid passengers missing the gate change announcement.
#7
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,826
I don't go to FRA that often, but my first question would be if its physically possible to walk from B61 to C8 without having to go through another security and/or passport control?
And if it is possible, how long would said walk take on average?
If there was a late gate change, it might make more sense to do it this way to avoid passengers missing the gate change announcement.
And if it is possible, how long would said walk take on average?
If there was a late gate change, it might make more sense to do it this way to avoid passengers missing the gate change announcement.
To walk from B to C would require going back landside and re-clearing security at the C gate, but not passport control - that would only be needed if you were going back in to the Schengen area.
It is possible that they had a last minute gate change from B to C and decided that would be too much of a hassle for all of the pax. I know that I've been sitting in the lounge (AC, or LH before it was there) waiting for a gate announcement for AC839 only to find out it was a C gate and having to hike across the airport. It would probably take 15-20 mins plus the security re-clear.
#8
Original Poster
Join Date: May 2005
Location: YOW
Programs: AC-SE100K MM, BA-S HH-D, MB-G LT Sil, IHG-Plt, Nexus, Global Entry
Posts: 3,803
The gate B61 to C8 shuffle was a curiosity, perhaps an anomaly, but the most striking thing about yesterday's events was the absolute disarray of boarding. Passport checks (by the security contractor) and boarding pass checks were all performed with the usual efficiency, but when it came time to board (the buses) there was a complete lack of order or even any attempt to manage the process.
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13F
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13F
#9
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, WestJet Gold, AMEX Plat
Posts: 2,026
The gate B61 to C8 shuffle was a curiosity, perhaps an anomaly, but the most striking thing about yesterday's events was the absolute disarray of boarding. Passport checks (by the security contractor) and boarding pass checks were all performed with the usual efficiency, but when it came time to board (the buses) there was a complete lack of order or even any attempt to manage the process.
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13F
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13F
#11
Join Date: Jan 2009
Programs: AC, AA, AS, UA, WN, IHG, Hilton
Posts: 174
The B10 to B6x gates (the international ones ... B1-B9 along with the A gates are Schengen and are separate) have a common security checkpoint. The C gates have (mostly) individual security checkpoints at the gates themselves, one per gate on one per a handful of gates.
To walk from B to C would require going back landside and re-clearing security at the C gate, but not passport control - that would only be needed if you were going back in to the Schengen area.
It is possible that they had a last minute gate change from B to C and decided that would be too much of a hassle for all of the pax. I know that I've been sitting in the lounge (AC, or LH before it was there) waiting for a gate announcement for AC839 only to find out it was a C gate and having to hike across the airport. It would probably take 15-20 mins plus the security re-clear.
To walk from B to C would require going back landside and re-clearing security at the C gate, but not passport control - that would only be needed if you were going back in to the Schengen area.
It is possible that they had a last minute gate change from B to C and decided that would be too much of a hassle for all of the pax. I know that I've been sitting in the lounge (AC, or LH before it was there) waiting for a gate announcement for AC839 only to find out it was a C gate and having to hike across the airport. It would probably take 15-20 mins plus the security re-clear.
#12
Join Date: Jul 2008
Location: YVR
Programs: OZ Diamond, Jiffypark Manhattan Gold
Posts: 4,485
I had a similar experience at GRU flying on UA. I was in Global First and there was basically everyone herded into buses without groups or anything. I'm usually a back of the bus flyer, but I was really surprised that they didn't at least do F/J in a group then everyone else.
#13
#14
Original Poster
Join Date: May 2005
Location: YOW
Programs: AC-SE100K MM, BA-S HH-D, MB-G LT Sil, IHG-Plt, Nexus, Global Entry
Posts: 3,803
#15
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,826
I had a similar experience at GRU flying on UA. I was in Global First and there was basically everyone herded into buses without groups or anything. I'm usually a back of the bus flyer, but I was really surprised that they didn't at least do F/J in a group then everyone else.