AC Cancelling tickets
Jun 6, 2017, 9:16 am
#46
Join Date: Apr 2016
Location: YHZ/YQM
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Posts: 1,618
Who is bashing the cbc on this? It is clear that the issue is real, that AC is quite heavy-handed, and that so far they have kept very quiet.
I only wish the cbc would stop promoting that kid with an overinflated ego; not so good for their credibility. Not that I disagree with what he says.
I only wish the cbc would stop promoting that kid with an overinflated ego; not so good for their credibility. Not that I disagree with what he says.
Jun 6, 2017, 9:30 am
#47
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Toronto Star also has/had article on this, AC is really dropping the ball on so many things. I really just think its a cooperate culture of "we dont care".
Jun 6, 2017, 9:33 am
#48
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Not a huge Lukacs fan, but agree with everything he says here. The entire thing indicates more AC IT enhancements and when it does go wrong they are terrible at resolving it.
CBC has it spot on here.
CBC has it spot on here.
Jun 6, 2017, 9:41 am
#49
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Join Date: Jun 2003
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Posts: 23,797
I am sure ticket fraud is a very serious issue, but this is a bit too much. It may take someone going to the CTA for them to get their act together.
Jun 6, 2017, 11:25 am
#51
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,216
More 'enhancements' (tm)? That doesn't bode well! I have no doubt that they will be having a BA / Delta / Continental type rez / operations meltdown in the near future.
So far, I've only had these so-called fraud issues when actually trying to make bookings via their web site. Both times AC pointed the finger at my bank (two different banks, two different AP-branded Visa products) and both times my banks said it had nothing to do with them.
But at least it didn't happen after I had a 'confirmed' booking and with no notice. Something for our astronaut pal to look into methinks.
So far, I've only had these so-called fraud issues when actually trying to make bookings via their web site. Both times AC pointed the finger at my bank (two different banks, two different AP-branded Visa products) and both times my banks said it had nothing to do with them.
But at least it didn't happen after I had a 'confirmed' booking and with no notice. Something for our astronaut pal to look into methinks.
Jun 6, 2017, 12:54 pm
#52
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
More 'enhancements' (tm)? That doesn't bode well! I have no doubt that they will be having a BA / Delta / Continental type rez / operations meltdown in the near future.
So far, I've only had these so-called fraud issues when actually trying to make bookings via their web site. Both times AC pointed the finger at my bank (two different banks, two different AP-branded Visa products) and both times my banks said it had nothing to do with them.
But at least it didn't happen after I had a 'confirmed' booking and with no notice. Something for our astronaut pal to look into methinks.
So far, I've only had these so-called fraud issues when actually trying to make bookings via their web site. Both times AC pointed the finger at my bank (two different banks, two different AP-branded Visa products) and both times my banks said it had nothing to do with them.
But at least it didn't happen after I had a 'confirmed' booking and with no notice. Something for our astronaut pal to look into methinks.
Similar to the MLL and Altitude programs, these enhancements are better for AC and worse for the customer.
It wouldn't surprise me in the least to see a DL/BA type meltdown. It'll be blamed on the rain. At least BA is an EU airline though ... Though again that only really helps if you know your rights in my experience.
Jun 6, 2017, 1:44 pm
#53
Join Date: Aug 2013
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Posts: 6,216
EU style compensation is another thing that I'd like the Hon. Marc G to look at.
But as long as MPs and senators (not the hockey ones) get to ride in J, decent comp will likely never happen; but I can dream.
But as long as MPs and senators (not the hockey ones) get to ride in J, decent comp will likely never happen; but I can dream.
Jun 6, 2017, 5:49 pm
#54
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Join Date: Nov 2000
Posts: 16,093
Is it just me or these cancellations without notice by AC only seem to happen from coast to coast except in Quebec? Quebec law has very strong language against unilateral cancellation of contracts against consumers (read: explicitly prohibited) . If this is true, the pattern does seem a little curious that they are only cancelling tickets where consumer protection is relatively weaker.
In any event, like the couple from NL whose return ticket from Portugal were inexplicably cancelled without notice, I am not sure I buy the fraud detection theory. If the CC holder is one of the passengers travelling, then the risk of that being a fraudulent transaction is severely reduced. In fact, some travel companies have such requirement in order to use their website for purchases. AMEX Travel Canada is one of such companies where the Cardmember must be one of the passengers for flight bookings or it's a no go. One of the conditions for a chargeback when the card is not present is that the cardmember can claim he/she never made that transaction. That is hard to claim when the cardmember and the passenger is the same person. And in order to fly, you need an ID and essentially validate who you said you are.
Of the cases reported by CBC re: AC, is there any case where the cardmember is not one of the passengers? If not, then this is more than perplexing. Why are all the false positives on the least likely cases of frauds? I can understand if AC flags a one-way ticket for a child or for someone obviously not the Cardmember. But these cases? Just bizarre. Someone ought to look into these cases more thoroughly to see if there are other patterns to be discerned. We obviously need more than just 8 cases. Hopefully, with this story now published by CBC, more people will come forward with their cases. It will be interesting to see what the data suggest. Right now, color me skeptical re: this being purely about fraud detection, I have other suspicions.
In any event, like the couple from NL whose return ticket from Portugal were inexplicably cancelled without notice, I am not sure I buy the fraud detection theory. If the CC holder is one of the passengers travelling, then the risk of that being a fraudulent transaction is severely reduced. In fact, some travel companies have such requirement in order to use their website for purchases. AMEX Travel Canada is one of such companies where the Cardmember must be one of the passengers for flight bookings or it's a no go. One of the conditions for a chargeback when the card is not present is that the cardmember can claim he/she never made that transaction. That is hard to claim when the cardmember and the passenger is the same person. And in order to fly, you need an ID and essentially validate who you said you are.
Of the cases reported by CBC re: AC, is there any case where the cardmember is not one of the passengers? If not, then this is more than perplexing. Why are all the false positives on the least likely cases of frauds? I can understand if AC flags a one-way ticket for a child or for someone obviously not the Cardmember. But these cases? Just bizarre. Someone ought to look into these cases more thoroughly to see if there are other patterns to be discerned. We obviously need more than just 8 cases. Hopefully, with this story now published by CBC, more people will come forward with their cases. It will be interesting to see what the data suggest. Right now, color me skeptical re: this being purely about fraud detection, I have other suspicions.
Jun 7, 2017, 3:51 pm
#55
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Join Date: Sep 2012
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Is it just me or these cancellations without notice by AC only seem to happen from coast to coast except in Quebec? Quebec law has very strong language against unilateral cancellation of contracts against consumers (read: explicitly prohibited) . If this is true, the pattern does seem a little curious that they are only cancelling tickets where consumer protection is relatively weaker.
In any event, like the couple from NL whose return ticket from Portugal were inexplicably cancelled without notice, I am not sure I buy the fraud detection theory. If the CC holder is one of the passengers travelling, then the risk of that being a fraudulent transaction is severely reduced. In fact, some travel companies have such requirement in order to use their website for purchases. AMEX Travel Canada is one of such companies where the Cardmember must be one of the passengers for flight bookings or it's a no go. One of the conditions for a chargeback when the card is not present is that the cardmember can claim he/she never made that transaction. That is hard to claim when the cardmember and the passenger is the same person. And in order to fly, you need an ID and essentially validate who you said you are.
Of the cases reported by CBC re: AC, is there any case where the cardmember is not one of the passengers? If not, then this is more than perplexing. Why are all the false positives on the least likely cases of frauds? I can understand if AC flags a one-way ticket for a child or for someone obviously not the Cardmember. But these cases? Just bizarre. Someone ought to look into these cases more thoroughly to see if there are other patterns to be discerned. We obviously need more than just 8 cases. Hopefully, with this story now published by CBC, more people will come forward with their cases. It will be interesting to see what the data suggest. Right now, color me skeptical re: this being purely about fraud detection, I have other suspicions.
In any event, like the couple from NL whose return ticket from Portugal were inexplicably cancelled without notice, I am not sure I buy the fraud detection theory. If the CC holder is one of the passengers travelling, then the risk of that being a fraudulent transaction is severely reduced. In fact, some travel companies have such requirement in order to use their website for purchases. AMEX Travel Canada is one of such companies where the Cardmember must be one of the passengers for flight bookings or it's a no go. One of the conditions for a chargeback when the card is not present is that the cardmember can claim he/she never made that transaction. That is hard to claim when the cardmember and the passenger is the same person. And in order to fly, you need an ID and essentially validate who you said you are.
Of the cases reported by CBC re: AC, is there any case where the cardmember is not one of the passengers? If not, then this is more than perplexing. Why are all the false positives on the least likely cases of frauds? I can understand if AC flags a one-way ticket for a child or for someone obviously not the Cardmember. But these cases? Just bizarre. Someone ought to look into these cases more thoroughly to see if there are other patterns to be discerned. We obviously need more than just 8 cases. Hopefully, with this story now published by CBC, more people will come forward with their cases. It will be interesting to see what the data suggest. Right now, color me skeptical re: this being purely about fraud detection, I have other suspicions.
Jun 7, 2017, 4:51 pm
#56
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Join Date: Jun 2003
Location: YYC
Posts: 23,797
I noticed lately, both on aircanada.com ad aeroplan.com, when you book logged in, the credit card address comes already populated with your address. While name and card data are not. So you cannot use a credit card whose cardholder is not in your household.
Not sure what it looks like if you book as a guest.
Not sure what it looks like if you book as a guest.
Jun 7, 2017, 5:34 pm
#57
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,562
Is that a function of AC.com or your smart browser?
Jun 7, 2017, 6:35 pm
#59
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Jun 7, 2017, 6:48 pm
#60
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
CALGARY -- Canadians will soon have their say on the future of airline passenger rights with the Canadian Transportation Agency planning broad public consultations on new regulations.
The input-gathering will launch once a bill aimed at modernizing transit rules is passed in Parliament, and comes at a time of rising complaints about the state of air travel.
Scott Streiner, chair of the CTA, said in a speech in Calgary Wednesday that the agency has been getting about 500 air travel complaints a month between December and March, up from about 800 a year in recent years.
http://www.ctvnews.ca/canada/canadia...ghts-1.3447900