AC Comments on Proposed Transportation Modernization Act (Passenger Bill of Rights)
Aug 18, 2019, 3:25 pm
#226
Join Date: Mar 2001
Location: Toronto, ON
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My niece was scheduled to fly on AC1942 yesterday. Flight was cancelled due to "crew constraints". AC offered her a hotel room and a $500 voucher. Is she entitled to more? (She is traveling alone with a 2 yr old baby, so this is a bit of a nightmare for her.)
As far as I can tell, the flight hasn't taken off yet. I think it's been renamed AC1992. The latest status update says departure of 14:19 today, but it's still showing as delayed.
As far as I can tell, the flight hasn't taken off yet. I think it's been renamed AC1992. The latest status update says departure of 14:19 today, but it's still showing as delayed.
AC1992 departed YUL @ 14:30, scheduled to arrive at 20:50.
Aug 18, 2019, 3:30 pm
#227
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and maybe keep this one as there are no entries on EF for AC 9142 from yesterday or 1992 from today
Ah, AC posted a reason
Aug 18, 2019, 3:41 pm
#228
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Thanks all. Anyone want to hazard a guess as to what "crew constraints" are?
Any hope that she might be able to get cash instead of a voucher?
Any hope that she might be able to get cash instead of a voucher?
Aug 18, 2019, 3:46 pm
#229
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The app has been giving stupid/false reasons lately for delays. It could be weather, or it could be a drunk pilot. But more likely the former.
Aug 18, 2019, 4:42 pm
#230
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Based on seatguru, rouge 767 has 279 seats, so min cabin crew is 6?
Or a sick pilot. That caused cancellation of a recent AC 34.
Aug 18, 2019, 4:50 pm
#231
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Aug 18, 2019, 5:35 pm
#232
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Sep 5, 2019, 7:57 am
#233
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CBC: AC hit with [$12.5K] in fines for violating new passenger protections
I'm sure this belongs to this thread, but if it doesn't - mods, please move.
Air Canada hit with [$12.5K] in fines for violating new passenger protections
https://www.cbc.ca/news/business/wes...-cta-1.5270705
Ok, I took out the other airlines mentioned from the title since this is the AC/AP thread.
The airlines are accused of not posting passenger rights information at designated airport locations
WestJet, Air Canada, Air Transat and Porter Airlines have been hit with fines totalling $45,000 for failing to properly display notices about passenger rights at various Canadian airports.
The fines are the first monetary penalties the Canadian Transportation Agency (CTA) has doled out to airlines for violating the new federal Air Passenger Protection Regulations, the first phase of which took effect on July 15.
According to the regulations, airlines operating flights to or from a Canadian airport must display a notice at check-in, self-service kiosks and boarding gates, informing passengers that if they're denied boarding, or their luggage is lost or damaged, they may be entitled to compensation.
Inconvenienced travellers can receive up to $2,400 for being denied boarding and up to $2,100 for luggage mishaps.
The CTA issued its fines on Aug. 27. WestJet received the biggest penalty: $17,500 for seven infractions where the airline failed to post the passenger rights notice at airports in Halifax, Calgary, Edmonton and Quebec City...
Air Canada hit with [$12.5K] in fines for violating new passenger protections
https://www.cbc.ca/news/business/wes...-cta-1.5270705
Ok, I took out the other airlines mentioned from the title since this is the AC/AP thread.
Originally Posted by https://www.cbc.ca/news/business/westjet-air-canada-air-transat-porter-air-passenger-regulations-fines-cta-1.5270705
The airlines are accused of not posting passenger rights information at designated airport locations
WestJet, Air Canada, Air Transat and Porter Airlines have been hit with fines totalling $45,000 for failing to properly display notices about passenger rights at various Canadian airports.
The fines are the first monetary penalties the Canadian Transportation Agency (CTA) has doled out to airlines for violating the new federal Air Passenger Protection Regulations, the first phase of which took effect on July 15.
According to the regulations, airlines operating flights to or from a Canadian airport must display a notice at check-in, self-service kiosks and boarding gates, informing passengers that if they're denied boarding, or their luggage is lost or damaged, they may be entitled to compensation.
Inconvenienced travellers can receive up to $2,400 for being denied boarding and up to $2,100 for luggage mishaps.
The CTA issued its fines on Aug. 27. WestJet received the biggest penalty: $17,500 for seven infractions where the airline failed to post the passenger rights notice at airports in Halifax, Calgary, Edmonton and Quebec City...
Last edited by yyznomad; Sep 5, 2019 at 8:08 am Reason: AC fined $12.5K
Sep 5, 2019, 8:06 am
#235
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Except, AC was fined $12,500. $45,000 was for all three together...
Sep 5, 2019, 8:06 am
#236
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Sep 5, 2019, 8:16 am
#237
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I love the comments from the AC spokesmodel. Basically, he said that "it's harrrd" to comply with the rules.
Cry me a river.
Cry me a river.
Sep 5, 2019, 10:56 am
#238
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* Yes, that ended a couple years ago.
Oct 5, 2019, 10:44 am
#239
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New compensation rules question...
My neighbour was flying Windsor - Toronto - Fredericton. The Toronto to Fredericton flight was cancelled and she was rerouted through Montreal arriving in Fredericton at Midnight instead of 17:20 - almost six hours later. Is she entitled to compensation and if so how does she go about it?
Thanks!
Thanks!
