Air Canada bumps man off flight, separating him from girlfriend
#31
Join Date: Dec 2014
Location: Providence RI
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It's a normal news day for the CBC. They keep shining the light on these things. This one is weird though. The whole 'emotional distress' angle sounds like he watched an episode of television and is looking for compensation to me.
That all being said................why would AC route him via Calgary without a hotel. I think that is wrong.
That all being said................why would AC route him via Calgary without a hotel. I think that is wrong.
#32
Join Date: Apr 2016
Location: YYZ
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Posts: 3,055
#33
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,405
Maybe immune but IMHO these steady steam of stories backed by a few people writing to their MPs with some pressure from Gabor etc will result in a threat of legislation. Ignore at their own peril. Nothing like the govt to throw something out there to show they are standing up for downtrodden consumers.
#34
Join Date: Feb 2010
Location: YYZ / FRA
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Posts: 1,444
#35
Join Date: Sep 2009
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I also wish that CBC would close the loop on these stories and tell us how it ended. When the customer finally made it home, did he receive any compensation, etc.
Any bets on the next CBC AC story ? Seems like one a week. Last week was the 15yr old from Denver. Its time for yyznomad grandma to be left stranded and hungry somewhere :-)
Any bets on the next CBC AC story ? Seems like one a week. Last week was the 15yr old from Denver. Its time for yyznomad grandma to be left stranded and hungry somewhere :-)
#36
Join Date: Jul 2002
Location: Canada
Posts: 628
I agree with most of the posters here, even when they have trouble agreeing with each other.
2) If some customers with Chinese names have trouble entering their name correctly (as simpleflyer suggested), then AC needs to fix the system to make it clearer and easier. If the system is too euro-centric then something is wrong.
2) If some customers with Chinese names have trouble entering their name correctly (as simpleflyer suggested), then AC needs to fix the system to make it clearer and easier. If the system is too euro-centric then something is wrong.
But also, as someone else pointed out, an identity issue shoudn't just surface at the gate as the person has already shown i.d. to security. So my guess was probably wrong for that reason alone.
#37
Join Date: Feb 2005
Posts: 7,156
Passengers with Chinese names have reported being confused as to how to ensure their name is correctly entered on their tickets so as to match their ID.
https://travel.stackexchange.com/que...d-of-full-name
I am of course guessing, but if this was the case here, and if the guy indeed arrived at the airport (not the gate) only 60 minutes ahead of time, i.e. with only 15 minutes to clear security, get to gate, line up for boarding, etc. etc. then I can see the possibility of there not being sufficient time for the GA to resolve any confusion before the waitlist started to clear, with his seat being shown as available to the waitlist.
The next available flight with the earliest arrival time at destination involved an overnight. The issue is whether the delay that occasioned this itinerary was wholly down to to AC or at least partially originating with the passenger. Impossible to tell from info given in article.
https://travel.stackexchange.com/que...d-of-full-name
I am of course guessing, but if this was the case here, and if the guy indeed arrived at the airport (not the gate) only 60 minutes ahead of time, i.e. with only 15 minutes to clear security, get to gate, line up for boarding, etc. etc. then I can see the possibility of there not being sufficient time for the GA to resolve any confusion before the waitlist started to clear, with his seat being shown as available to the waitlist.
The next available flight with the earliest arrival time at destination involved an overnight. The issue is whether the delay that occasioned this itinerary was wholly down to to AC or at least partially originating with the passenger. Impossible to tell from info given in article.
#38
Join Date: Feb 2005
Posts: 7,156
Liu said he's flown all over the world and has never had an experience like he did this weekend. "This is definitely the worst experience I've had."
Seems like he is not handling it well. Millions of passengers per day get to their destinations without issue, yet this is the story that makes then news.
And, I wish my lucky stars that something like that would be "the worst experience I've had".
Seems like he is not handling it well. Millions of passengers per day get to their destinations without issue, yet this is the story that makes then news.
And, I wish my lucky stars that something like that would be "the worst experience I've had".
The AC agent can force confirm a seat even if the flight is full in the same way as upper tier Altitude members' guaranteed booking policy.
#39
Join Date: Dec 2014
Location: Providence RI
Programs: American Exec Plat, Hyatt Refugeeist, Marriot Gold, Air Canada Cattle Class, Korean Air Morning Plat
Posts: 988
Most other airlines would have handled it in a more apologetic manner such as booking him on the next scheduled flight (not "next available" flight a day or two later), complimentary upgrade to business class and a meal voucher if the wait for the next flight is over a meal time or let the passenger into the lounge to wait.
The AC agent can force confirm a seat even if the flight is full in the same way as upper tier Altitude members' guaranteed booking policy.
The AC agent can force confirm a seat even if the flight is full in the same way as upper tier Altitude members' guaranteed booking policy.
"Most", but not AC. Hence the reason for the CBC coverage. I mean if AC would stop treating people like cattle, maybe hired some polite workers and moved the grumpy ones to a non-customer facing role, they would get some slack.
AC is kind of like a corporate-gaff machine. Once a day/week/fortnight/month they have to go and self-inflict another wound. It's just in their nature.
#40
Join Date: Mar 2008
Location: Israel/United States
Posts: 1,234
No one seems to have questioned if they were on one or two PNRs. If two--then he has just as much a "right" to be bumped as anyone else. Why should I, a single traveler be the one who it is "ok" to bump. I get not splitting families if possible, but friends... I also agree they should have provided him a hotel room.
#41
Join Date: Mar 2010
Location: Canada
Programs: *G
Posts: 2,304
"The Liberal government will this week table long-anticipated changes to Canadian transportation laws, which are expected to address the rights of airline passengers, particularly after a series of overbooking scandals."
#42
Join Date: Jun 2009
Programs: Air Canada Aeroplan
Posts: 1,748
http://www.theglobeandmail.com/news/...ticle34984591/
"The Liberal government will this week table long-anticipated changes to Canadian transportation laws, which are expected to address the rights of airline passengers, particularly after a series of overbooking scandals."
"The Liberal government will this week table long-anticipated changes to Canadian transportation laws, which are expected to address the rights of airline passengers, particularly after a series of overbooking scandals."
#43
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,158
Read the post of an incident I witnessed last night on a Spirt (ULCC) from CLE-LAS.... and the epic final action by the captain.
http://www.flyertalk.com/forum/other...l#post28314809
Free entertainment on a flight that we booked less than 24 hours before departure for a penny base fare each plus taxes/airport fees ($23 all-in a person). These things tend to happen when the flight costs less than a grayhound bus ticket or even a night of airport parking.
#44
Suspended
Join Date: Sep 2014
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Posts: 18,877
Sometimes it's best to separate a couple onto different flights.
Read the post of an incident I witnessed last night on a Spirt (ULCC) from CLE-LAS.... and the epic final action by the captain.
http://www.flyertalk.com/forum/other...l#post28314809
Free entertainment on a flight that we booked less than 24 hours before departure for a penny base fare each plus taxes/airport fees ($23 all-in a person). These things tend to happen when the flight costs less than a grayhound bus ticket or even a night of airport parking.
Read the post of an incident I witnessed last night on a Spirt (ULCC) from CLE-LAS.... and the epic final action by the captain.
http://www.flyertalk.com/forum/other...l#post28314809
Free entertainment on a flight that we booked less than 24 hours before departure for a penny base fare each plus taxes/airport fees ($23 all-in a person). These things tend to happen when the flight costs less than a grayhound bus ticket or even a night of airport parking.
@ expert7700
ROTFLMAO. That is EPIC!
Someone give that captain a raise. LOL
#45
Join Date: Feb 2009
Location: YYC
Posts: 495
I'd be interested on the full details on the nature of the problem here. Passenger gets through check-in (could be OLCI, I suppose) and security, and only gate agent starts to have problems? Weird.