May 11, 2017, 3:09 pm
Last edit by: yyznomad
Such that it is actually searchable text - one of the important changes to the Aeroplan program in 2019 for Super Elites:
New for Air Canada Altitude Super Elite 100K members: Complimentary changes and refunds
Beginning July 15, 2019, Air Canada Super Elite 100K members will no longer be charged a fee when they request a change to their Flight Reward booking. Additionally, these members will also no longer be charged a fee to refund their bookings. These fee waivers will apply to all bookings, including those made prior to the new policy coming into effect.
Read the below screenshots for the rest.
July 15 2019
"AEROPLAN FLIGHT REWARDS: NOW WITH MORE FLEXIBILITY AND PEACE-OF-MIND"
https://www.aeroplan.com/whats_new/news_articles.do?dl=WhatsNew_WEBUP31000285_2019_07 _15¤tLanguage=en
New chart with fees in this post
https://www.flyertalk.com/forum/31306687-post1334.html
Older news releases from 2017 below
Air Canada "What You Need to Know"
https://www.aircanada.com/ca/en/aco/...d-to-know.html
Air Canada Press Release May 11, 2017
http://aircanada.mediaroom.com/index.php?s=43&item=1135
Aeroplan News "To Our Valued Members" - May 11, 2017
https://www5.aeroplan.com/whats_new/...New_2017_05_09
Aeroplan & Air Canada update
We'd like to help our members understand the latest news about our partner, Air Canada.
https://www5.aeroplan.com/aircanada-...id=BAN30000311
From Aeroplan - UPDATE May 31, 2017
https://www5.aeroplan.com/aircanada-and-aeroplan-update.do
Aeroplan Saga Ends in a Long, Financial Detour:
https://www.theglobeandmail.com/repo...ticle35080509/
August 11 2017
"We're on solid ground so your plans can take flight."
https://www.aeroplan.com/program-updates.do?currentLanguage=en&cid=008692096
"Five things you need to know about your miles"
https://www.aeroplan.com/five-things-about-your-miles.do?currentLanguage=en
September 19, 2017 - Investor Day Presentation
https://www.aeroplan.com/five-things-about-your-miles.do?currentLanguage=en
//
New for Air Canada Altitude Super Elite 100K members: Complimentary changes and refunds
Beginning July 15, 2019, Air Canada Super Elite 100K members will no longer be charged a fee when they request a change to their Flight Reward booking. Additionally, these members will also no longer be charged a fee to refund their bookings. These fee waivers will apply to all bookings, including those made prior to the new policy coming into effect.
Read the below screenshots for the rest.
July 15 2019
"AEROPLAN FLIGHT REWARDS: NOW WITH MORE FLEXIBILITY AND PEACE-OF-MIND"
https://www.aeroplan.com/whats_new/news_articles.do?dl=WhatsNew_WEBUP31000285_2019_07 _15¤tLanguage=en
New chart with fees in this post
https://www.flyertalk.com/forum/31306687-post1334.html
Older news releases from 2017 below
Air Canada "What You Need to Know"
https://www.aircanada.com/ca/en/aco/...d-to-know.html
Air Canada Press Release May 11, 2017
http://aircanada.mediaroom.com/index.php?s=43&item=1135
Aeroplan News "To Our Valued Members" - May 11, 2017
https://www5.aeroplan.com/whats_new/...New_2017_05_09
Aeroplan & Air Canada update
We'd like to help our members understand the latest news about our partner, Air Canada.
https://www5.aeroplan.com/aircanada-...id=BAN30000311
From Aeroplan - UPDATE May 31, 2017
https://www5.aeroplan.com/aircanada-and-aeroplan-update.do
Aeroplan Saga Ends in a Long, Financial Detour:
https://www.theglobeandmail.com/repo...ticle35080509/
August 11 2017
"We're on solid ground so your plans can take flight."
https://www.aeroplan.com/program-updates.do?currentLanguage=en&cid=008692096
"Five things you need to know about your miles"
https://www.aeroplan.com/five-things-about-your-miles.do?currentLanguage=en
September 19, 2017 - Investor Day Presentation
https://www.aeroplan.com/five-things-about-your-miles.do?currentLanguage=en
//
Air Canada to Launch Its Own Loyalty Program in 2020
Jun 21, 2017, 7:14 pm
#736
Join Date: Mar 2007
Posts: 4,784
but sometimes it is easier (and cheaper/QUICKER) to buy the existing product/company/customers, hence the whole M&A market/strategy
latest case being AMZN bought Whole Foods for $14B
Anyway, we can't predict what'll happen so let's all wait and see
Jun 21, 2017, 7:45 pm
#737
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,562
Air Canada already has access to 100% of traveler data. Everyone is: flying and put their number in to collect points, flying in on points, or doesn't matter.
If AP is twice as friendly in negoiating with AC as they are with actual people, the savings will come from that. AC can just up and order staff, or pay IBM, or TATA, or whoever to do something (less their ability to hire and PM, of course). AC will save in not having their minimum wage phone agents waiting on the phone talking to minimum wage AP agents for trivial changes.
When you are divorced and want to settle down again, you find a new person, not hook up with the ex who has been raiding the fridge for a decade when checking on the kids.
If AP is twice as friendly in negoiating with AC as they are with actual people, the savings will come from that. AC can just up and order staff, or pay IBM, or TATA, or whoever to do something (less their ability to hire and PM, of course). AC will save in not having their minimum wage phone agents waiting on the phone talking to minimum wage AP agents for trivial changes.
When you are divorced and want to settle down again, you find a new person, not hook up with the ex who has been raiding the fridge for a decade when checking on the kids.
Jun 22, 2017, 8:32 am
#738
Join Date: Mar 2007
Posts: 4,784
Air Canada already has access to 100% of traveler data. Everyone is: flying and put their number in to collect points, flying in on points, or doesn't matter.
If AP is twice as friendly in negoiating with AC as they are with actual people, the savings will come from that. AC can just up and order staff, or pay IBM, or TATA, or whoever to do something (less their ability to hire and PM, of course). AC will save in not having their minimum wage phone agents waiting on the phone talking to minimum wage AP agents for trivial changes.
When you are divorced and want to settle down again, you find a new person, not hook up with the ex who has been raiding the fridge for a decade when checking on the kids.
If AP is twice as friendly in negoiating with AC as they are with actual people, the savings will come from that. AC can just up and order staff, or pay IBM, or TATA, or whoever to do something (less their ability to hire and PM, of course). AC will save in not having their minimum wage phone agents waiting on the phone talking to minimum wage AP agents for trivial changes.
When you are divorced and want to settle down again, you find a new person, not hook up with the ex who has been raiding the fridge for a decade when checking on the kids.
AC only has data on customers' FLIGHTS
while AP has data on customers' spending habits (assuming they used AP cards where they shop) - gas, grocery, travel, etc... just like Air Miles
Jun 23, 2017, 10:57 am
#739
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,097
Predicted date of Air Canada / Aeroplan lawsuit
In my mind, it's inevitable.
Either Aeroplan sues Air Canada for some reason with respect to the launch of its' own program, or Air Canada sues Aeroplan for some type of breach.
I just can't see this current mess ending well. Lawsuits seem somehow inevitable given the rapid and massive share value destruction.
I pick June 16, 2018. No reason why. Just want to put it out there.
Either Aeroplan sues Air Canada for some reason with respect to the launch of its' own program, or Air Canada sues Aeroplan for some type of breach.
I just can't see this current mess ending well. Lawsuits seem somehow inevitable given the rapid and massive share value destruction.
I pick June 16, 2018. No reason why. Just want to put it out there.
Last edited by InTheAirGuy; Jun 23, 2017 at 6:25 pm
Jun 23, 2017, 12:01 pm
#742
Join Date: Dec 2008
Location: Delta, BC
Posts: 1,646
Aeroplan suing Air Canada or consumers suing one or both?
Aeroplan has no basis to sue Air Canada as they simply made an announcement completely consistent with the terms of their contract with Aeroplan.
As for consumers? Good luck, nothing to sue about until there is actual damage in 2020.
Aeroplan has no basis to sue Air Canada as they simply made an announcement completely consistent with the terms of their contract with Aeroplan.
As for consumers? Good luck, nothing to sue about until there is actual damage in 2020.
Jun 23, 2017, 12:21 pm
#743
Join Date: Dec 2014
Location: Providence RI
Programs: American Exec Plat, Hyatt Refugeeist, Marriot Gold, Air Canada Cattle Class, Korean Air Morning Plat
Posts: 988
Neither one of these companies are particularly trusted by customers, I somehow doubt they fully trust the other.
Jun 25, 2017, 2:45 pm
#745
Join Date: Sep 2015
Posts: 71
In my mind, it's inevitable.
Either Aeroplan sues Air Canada for some reason with respect to the launch of its' own program, or Air Canada sues Aeroplan for some type of breach.
I just can't see this current mess ending well. Lawsuits seem somehow inevitable given the rapid and massive share value destruction.
I pick June 16, 2018. No reason why. Just want to put it out there.
Either Aeroplan sues Air Canada for some reason with respect to the launch of its' own program, or Air Canada sues Aeroplan for some type of breach.
I just can't see this current mess ending well. Lawsuits seem somehow inevitable given the rapid and massive share value destruction.
I pick June 16, 2018. No reason why. Just want to put it out there.
Jun 28, 2017, 1:14 pm
#748
Join Date: Sep 2015
Posts: 71
yah it is rather counter-intuitive, maybe they shopping around for new partners? who cares as long as they continue down this path so we can burn the miles before mid 2018.
Jun 28, 2017, 2:32 pm
#749
Join Date: Oct 2008
Location: YYC
Posts: 4,035
I expect customer friendly changes will be the norm from them (and AC and Airmiles) for the next few years, in preparation for the upcoming battle.
Jun 28, 2017, 5:32 pm
#750
Join Date: Sep 2015
Posts: 71
I think the explanation is rather simple. People hate them, but traditionally didn't have an option but to deal with them. Now that AC has announced, AP needs to build up as much goodwill as possible so that they can convince people to stay engaged with AP credit cards and partners in 2020.
I expect customer friendly changes will be the norm from them (and AC and Airmiles) for the next few years, in preparation for the upcoming battle.
I expect customer friendly changes will be the norm from them (and AC and Airmiles) for the next few years, in preparation for the upcoming battle.
how does airmiles do it, when customer finds non existent flight inventory, AM pays full fare or discounted like an OTA? u think AP will try to do the same?