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Air Canada really bungled this one. Meanwhile, Minister Garneau delays with his new law.
Originally Posted by CanRulez
(Post 28293062)
I agree with you. He's 15, and he's in an airport...probably one of the safest places to be "stranded."
I'm not trying to defend AC here but it's not like the kid was left to sleep on a park bench in the middle of winter.
Originally Posted by CZAMFlyer
(Post 28293013)
I believe the airline needs to improve its unaccompanied minor practices. There's my up-front disclaimer. He should have been top-of-list for staff ensuring he received shelter for the duration of the delay. But then again, the guy is 15, not 5. He's a few months away from being able to drive and get married and have sex and in some countries, vote and order a beer. The legal definition of child should not automatically imply helplessness. One wonders how much of the "I was scared and hungry and alone" has been reimagined for compensatory purposes.
I don't wish to sound unsympathetic, but if the basics of finding food within a 24/7 airport terminal elude a teenager, one questions whether traveling unchaperoned is wise. Pearson is not a 24/7 airport. The shops and restaurants start to close down at 11 PM air side. It's an empty, dark and scary place at night. There are a handful of flights after 00:30 with the latest, the CX to Hong Kong at around 01:30. The terminal land side where the boy was is dead after 11 PM and there is nowhere to eat or to purchase a warm beverage until 5- 6 AM.
Originally Posted by caycay
(Post 28293965)
I wasn't at YYZ on Tuesday night, but a colleague and I flew into YYZ on Sun and Mon nights respectively, and the heavy rain compounded the runway situation, leaving many flights delayed or cancelled, and the airport hotels full. I can't imagine the situation improved much on Tues.
The sevice standard for Air Canada also says "arrange for" flights, hotels etc. It doesn't say "pay for" or "provide for free" anywhere. I'll give Air Canada some benefit on this one - they should have found the young man a hotel room at his family's cost, but he also should have had the means and the wherewithal to get food on his own.
Originally Posted by Grog
(Post 28294401)
I really don't understand why there's even a conversation about it being okay for anyone underage to have to spend a night alone in what amounts to a public space. How low we've sunk if we collectively think it's perfectly fine.
Originally Posted by whyfseeguy
(Post 28294702)
In another news, Air Canada has the lowest score in the most recent J.D. Power survey of all North American carriers.
http://www.cbc.ca/news/business/j-d-...tjet-1.4093884
Originally Posted by ffsim
(Post 28294554)
Victim blaming is a sport 'round here ;)
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The fact that some of you, adults with years and years of experience, are projecting your logic and way of thinking onto a 15 year old is insane.
How can a rational adult with a pulse see a 15 year old stranded overnight and not actually ensure they are properly taken care of? There is literally zero room to defend AC here. I get the feeling from reading some posts on a lot of these incidents that some of you would defend some of these actions even if they resulted in a death of a passenger. |
Originally Posted by ReallyNotFrequentFlyer
(Post 28295526)
I get the feeling from reading some posts on a lot of these incidents that some of you would defend some of these actions even if they resulted in a death of a passenger.
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If you think the comments on this thread are cruel, read the comments in the CBC article itself.
Poor little 15 year old stranded in one of the most modern airports in the world... 15 is the new 10. |
What "modern" things are at play there after 11pm?
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Originally Posted by CanRulez
(Post 28295685)
If you think the comments on this thread are cruel, read the comments in the CBC article itself.
Poor little 15 year old stranded in one of the most modern airports in the world... 15 is the new 10. I mean I have seen this mentality and believe me it's actually understandable. |
Originally Posted by CanRulez
(Post 28295685)
Poor little 15 year old stranded in one of the most modern airports in the world...
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Originally Posted by quantumofforce
(Post 28296035)
What! Air Canada flies to Changi? Finally!
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Originally Posted by Simon
(Post 28295893)
What "modern" things are at play there after 11pm?
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Originally Posted by CanRulez
(Post 28296044)
Lights that work for one thing. It's not pitch dark at midnight inside any airport, let alone YYZ.
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Originally Posted by Simon
(Post 28295893)
What "modern" things are at play there after 11pm?
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Is the time coming airlines will required you to be 18 before you can fly by yourself? AC should have gotten the kid a hotel room, but it is crazy who ever put him on the first flight, didn't make sure the kid had money to eat. Even if he made it to TBay as sked, he would have to have eating somewhere.
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Originally Posted by rangerns
(Post 28294376)
"god, why did you not help me?"
"what do you mean, my child? I offered you omw insurance. I offered you unaccompanied minor service. I offered you a credit card with built in insurance. I offered you third party insurance." |
Originally Posted by MSPeconomist
(Post 28296038)
Don't you mean HKG? A lot of SIN is old.
At least in SIN the kid could have gone to the game consol area, LAN gaming area, or movie theatre for free... |
Originally Posted by quantumofforce
(Post 28297068)
Yes, touché, but in a couple of months terminal 4 will open and SIN will be the newest again.
At least in SIN the kid could have gone to the game consol area, LAN gaming area, or movie theatre for free... |
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