Not complaining at all, I still saved 85% of the fare drop :)

ooh, I gotta send out a few compliments :)

:rolleyes:

People spuriously sending in compliments or complaints to generate compensation is what ruins the system not only for the rest of us, but ultimately for those people as well, once the airlines clamp down to prevent such abuses.

Agreed, and when AirCanada responds to those who game the system, with enhancements no less, then I'm curious if the complimenters are the first to complain?

When absolutely warranted, I email head of Concierge services, when someone's gone over and above, but I'm too busy to make this a normal practice

Hello AC Forum - I'm a visitor from the Delta Air Lines forum looking for some advice for a friend. They had an AC itinerary going SEA-YVR-XXX-BCN, with the first few segments on AC and the last segment on LH. The SEA-YVR flight was delayed 3+ hours at SEA, which would have missed their connection at YVR. They opted to be rebooked out of SEA, however AC gave them the earliest rebook of the following day. They will miss a day in BCN and have some costs for hotel and tours that will be forfeited. What's a reasonable compensation to ask for?

​​​​​​Ask for anything you want. But (after several weeks waiting) you will likely get a 10-20% off code for a future AC flight.
The code is only applicable to base fares, not taxes or surcharge, so on a $1000 ticket, it applies to only about $400 of the cost.

Unfortunately, what you need to do in these situations is be more proactive. AC's generally quite willing to rebook you on an alternative if you provide it to them.

But after the fact, they're pretty lackluster with compensation.

Friends got a promo code recently from customer relations. I was surprised to hear it was good for 3 years. I haven’t had a code myself for some time but my recollection is that they were valid for1 year. It’s great for the recipients.

Curious. Has the validity period changed?

I received one last year due to IFE issues which was good for 2 years. It appears like all things AC YMMV......

Don't think so.
I have accumulated several over the last 4-5 years and they all seem to have 3 year validity / expiry dates.

Thanks for the responses.. The friends are not seasoned travellers and I encouraged them to put in a request for a service lapse. 3 years is terrific. Lots of flexibility for them.

Tried to use a soon to expire code and although the screen claimed to be applying it to all fares, it did not do so for latitude. Now this was one of those website based good latitude fares, so do you think that those are already preprogrammed as being discounted via a promotion and not eligible for the codes?

Could be? My experience has been that promo codes don't work on the cheap ex-Europe latitude fares.

I’m on an Air Canada paid (not reward) business class ticket, flying today YVR-FRA on LH metal. LH informed me a couple hours ago that my business class seat IFE monitor isn’t working and there’s no other seat available. I declined a downgrade to PE with a working monitor. Who do I seek compensation from - LH or AC? I really don’t want an LH voucher and would likely never use it. I’d much prefer compensation from AC. Anyone had a similar experience?

If you stated in Business Class there is no obligatory compensation, so you would write into LH to request goodwill compensation for the product failure. LH has the ability to ask AC to award Aeroplan miles, so in your request to LH you could request that specifically.