Yes, a promo code is valid for one completed purchase. However, a ticket that is changed and that includes a cancel/reissue does not void the promo code. Your logic would mean that if an individual changed any part of the ticket after purchase, then the promo code would be voided and any change would result in an additional cost reflecting the loss of the promo code. It does not work that way.

The premise of the discount code is to compensate for damages sustained by the customer. Revoking the code for a simple change in flight, defeats the purpose of the code and would be construed as misrepresentation and bad faith. That is why Air Canada will provide a replacement promo code.

Have you ever requested a replacement code and been denied?
No you have not.

Your stringent defence of AC's poor IT mechanics is at odds with its own willingness to issue new codes. You're trying to defend AC policy that isn't even AC policy.

By the way, I was at the Bay the other day buying socks. A lady was returning a suitcase she had bought with a special 20% off promo. She was allowed to return the suitcase and purchase the new one with the same % discount she had on the first purchase.

So your insistence that the retail world would function exactly as you say it would is also false.

Or, write in.

No. She was scamming The Bay.

How dare you stand there and not say something!

She's taking advantage of The Bay.

people still shop at the Bay! It's 400 year old stock sheeple get over it!!!!

It's my understanding that any time you are not giving AC you money you are cheating them.

Even if you're not flying.
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Not quite. AC issues discount coupons when customer has been inconvenienced. In my experience, getting one of these coupons has been like pulling teeth. A department store offers you coupons for quite the opposite reasons. If I recall, I got my coupon from AC for a 12 hour flight delay. That was after I wrote to them. Like the other poster mentioned, I cancelled my flight within 24 hours so the coupon was technically never used (No discounts were offered by AC). I feel this is strictly a technical issue on AC's side. When a coupon is 'un-used', the system should be able to re-activate it again. I also happen to be a Diamond with Delta and have gotten "$200 off, future travel" vouchers (even without asking!!) in many instances. I've had similar situations booking on Delta, and the coupon always got re-activated.

I was told AC doesn't take phone calls for this type of matter. You have to email them. Yeah, another reason I found that I should leave this company!

The amount of caring about you involved will be between none and nothing.

Congratulations being free of the chains of AC!

And as our resident AC shill says in post #3 , this is entirely your fault ;)

LOL. Yeah really made me wonder how someone can be defending AC in this case..As someone who has probably flown 1500 segments (or more) on AC over the last 12 plus years, I think I have earned the right to make my conclusion to say their Customer Support and loyalty to their frequent fliers SUCKS. Sorry if I have offended the shills out here.

If you have SE status, I would think you can phone and they'll find a way to accommodate you. I had once a similar issue. I believe for some reason the code that I had would not work on some itinerary. I phoned and they gave me the price I expected. I found later that I could still use the code a second time. (And BTW I did not use it again.)