LX Not Bookable With Aeroplan?
#91
Join Date: May 2011
Location: Treasure Coast of FL (MCO/MLB/PBI)
Programs: AS MVP, Hilton Diamond, Marriott Platinum
Posts: 844
Agreed that @ffsim hit it out of the park with his edits!
And here's the article I wrote that just went up:
https://thepointsguy.com/2017/05/air...artner-awards/
And here's the article I wrote that just went up:
https://thepointsguy.com/2017/05/air...artner-awards/
#92
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,297
Agreed that @ffsim hit it out of the park with his edits!
And here's the article I wrote that just went up:
https://thepointsguy.com/2017/05/air...artner-awards/
And here's the article I wrote that just went up:
https://thepointsguy.com/2017/05/air...artner-awards/
^ screenshots!!
No mention of the four airlines blocked just happen to be ones without scamcharges?
#93
Join Date: May 2011
Location: Treasure Coast of FL (MCO/MLB/PBI)
Programs: AS MVP, Hilton Diamond, Marriott Platinum
Posts: 844
I think I had that in there originally but may have been taken out during editing? I went back-and-forth between how slanted to make it, so I know that was in at some point...just can't remember if I took it out.
#94
Join Date: Feb 2010
Location: YVR
Posts: 1,465
It's not only the four carriers - CA,AV,CM,LX. It is also UA. Example:
April 18 ORD-FRA, there are two flights, and both have at least two award seats available in economy and in business. Nothing is available on Aeroplan.
April 18 ORD-FRA, there are two flights, and both have at least two award seats available in economy and in business. Nothing is available on Aeroplan.
#95
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,297
This is a booking window issue - I believe Aeroplan makes UA flights available 330/331 days out. UA gets them out faster.
#96
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Agreed that @ffsim hit it out of the park with his edits!
Of course I don't like paying more for something than I have to. I'd rather fly YUL-ZRH-CDG on LX without YQ, for instance, rather than YUL-CDG on AC with high YQ. Naturally. Who wouldn't?
But this whole "separate issues related to the different inventory systems of the concerned airlines" excuse really, really, really upsets me. I'll stop short of calling anyone a liar -- because I genuinely have no idea what the real problem is -- but it comes across intentionally vague and with a hint of deception. If the problem is indeed with inventory systems, then their statement should include an explanation why Aeroplan, acting as a travel agent, cannot simply call the reservations team at one of the affected airlines and book an otherwise available award that way.
Far be it for me to be cynical, but I wonder what'll happen first: these "separate issues" will be resolved or TK will be hit by a new, separate issue.
#97
Join Date: Feb 2010
Location: YVR
Posts: 1,465
I think there are more partners in addition to UA with this problem, but I can't remember exactly which.
#98
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
We need to keep this issue alive until it is resolved! Please post on Aeroplan social media and tag Aeroplan partners including AMEX, CIBC, TD because the selling point is you can use miles across ALL Star partner airlines!
Here is a tweet, like and retweet!
Here is a tweet, like and retweet!
#99
Join Date: Jan 2010
Location: CGK/LAX
Programs: KF,JMB, OZ, SPG,AA,UA,AS
Posts: 1,163
Complete waste of time they aren't going to make any changes.
#100
Join Date: May 2011
Location: Treasure Coast of FL (MCO/MLB/PBI)
Programs: AS MVP, Hilton Diamond, Marriott Platinum
Posts: 844
Just an update...LX is still not showing online, and first level phone agents are not able to book either. However, when I escalated to a supervisor, she went through what she called a "backup system" and was able to confirm three business class seats that were showing on United, ANA and ExpertFlyer. She said that the SWISS issues had been fixed but were still in the "test" phase and thus hadn't been released online.
Imagine that...less than 24 hours after my article and the SWISS issue is resolved!!
Of course she spelled our last names incorrectly, so I am now on hold to resolve that issue. Nevertheless, hopefully this is good news!!!
Imagine that...less than 24 hours after my article and the SWISS issue is resolved!!
Of course she spelled our last names incorrectly, so I am now on hold to resolve that issue. Nevertheless, hopefully this is good news!!!
#102
Join Date: Aug 2008
Location: YOW
Programs: Aeroplan 25K, Marriott Lifetime Platinum Elite, IHG Gold, Hertz President's Club, VIA Premier
Posts: 283
Just an update...LX is still not showing online, and first level phone agents are not able to book either. However, when I escalated to a supervisor, she went through what she called a "backup system" and was able to confirm three business class seats that were showing on United, ANA and ExpertFlyer. She said that the SWISS issues had been fixed but were still in the "test" phase and thus hadn't been released online.
Imagine that...less than 24 hours after my article and the SWISS issue is resolved!!
Of course she spelled our last names incorrectly, so I am now on hold to resolve that issue. Nevertheless, hopefully this is good news!!!
Imagine that...less than 24 hours after my article and the SWISS issue is resolved!!
Of course she spelled our last names incorrectly, so I am now on hold to resolve that issue. Nevertheless, hopefully this is good news!!!
Last edited by OMCA; May 20, 2017 at 10:10 pm
#103
Join Date: Jan 2010
Location: IAD, TPE
Posts: 465
No dice for me, I see availability via UA and ANA. Aeroplan agent sees nothing, supervisor sees nothing. The supervisor, Sabrina, was VERY combative right off the bat, and trying to redirect the entire conversation like I was the one to blame. Stating my travel dates are difficult to book, why I didn't book it when LX was bookable, overall, just an air of disinterest. She said that there was no ETA for a fix, if any at all, admitted they now have 4 *A inhibited from Aeroplan award booking.
Judging by this call alone, I believe the LX going down the blackhole like Copa, Avianca, and Air China.
Judging by this call alone, I believe the LX going down the blackhole like Copa, Avianca, and Air China.
#105
Join Date: Jul 2008
Posts: 81
I've been waiting for ages for LX flight to show up. What would you guys do in this situation.
I want to fly from HKG-ZRH. There's direct flight from LX, but we can't book it on Aeroplan. Aeroplan does show an alternative HKG-IST-ZRH. Should I take that or wait till LX to show up? I've never connected at IST before, is it a hassle?
I want to fly from HKG-ZRH. There's direct flight from LX, but we can't book it on Aeroplan. Aeroplan does show an alternative HKG-IST-ZRH. Should I take that or wait till LX to show up? I've never connected at IST before, is it a hassle?