LX Not Bookable With Aeroplan?
#76
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
#77
Join Date: Jun 2014
Location: Montreal, QC
Posts: 18
Actually they kind of did on our french-canadian blog with an "official answer" (see below).
It really seems to be a technical issue and when I spoke to them a week ago, they told to me: "in a few days it will be resolved".
Was it BS? I don't know.
"Nous sommes au courant de la situation affectant la disponibilit de certaines primes ariennes pour les membres Aroplan et comprenons les inconvnients qui en dcoulent pour ceux-ci.
Nous travaillons de concert avec toutes les parties concernes, incluant les transporteurs ariens partenaires, pour que la situation soit rsolue promptement. La cause serait lie des difficults techniques entre les diffrents systmes dinventaire. Nous remercions nos membres pour leur patience entretemps."
It really seems to be a technical issue and when I spoke to them a week ago, they told to me: "in a few days it will be resolved".
Was it BS? I don't know.
"Nous sommes au courant de la situation affectant la disponibilit de certaines primes ariennes pour les membres Aroplan et comprenons les inconvnients qui en dcoulent pour ceux-ci.
Nous travaillons de concert avec toutes les parties concernes, incluant les transporteurs ariens partenaires, pour que la situation soit rsolue promptement. La cause serait lie des difficults techniques entre les diffrents systmes dinventaire. Nous remercions nos membres pour leur patience entretemps."
#78
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,274
#80
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Actually they kind of did on our french-canadian blog with an "official answer" (see below).
It really seems to be a technical issue and when I spoke to them a week ago, they told to me: "in a few days it will be resolved".
Was it BS? I don't know.
"Nous sommes au courant de la situation affectant la disponibilit de certaines primes ariennes pour les membres Aroplan et comprenons les inconvnients qui en dcoulent pour ceux-ci.
Nous travaillons de concert avec toutes les parties concernes, incluant les transporteurs ariens partenaires, pour que la situation soit rsolue promptement. La cause serait lie des difficults techniques entre les diffrents systmes dinventaire. Nous remercions nos membres pour leur patience entretemps."
It really seems to be a technical issue and when I spoke to them a week ago, they told to me: "in a few days it will be resolved".
Was it BS? I don't know.
"Nous sommes au courant de la situation affectant la disponibilit de certaines primes ariennes pour les membres Aroplan et comprenons les inconvnients qui en dcoulent pour ceux-ci.
Nous travaillons de concert avec toutes les parties concernes, incluant les transporteurs ariens partenaires, pour que la situation soit rsolue promptement. La cause serait lie des difficults techniques entre les diffrents systmes dinventaire. Nous remercions nos membres pour leur patience entretemps."
Out of the other 27 Star Alliance carriers, do we FTers have any datapoint where other FF programs are having this many issues?
#81
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,274
United books everything, and the CA ticketing issues are long gone.
Lifemiles sees all space as well point to point, but their search engine has other issues.
ANA sees all space judging by the ANA tool/scrapers
This is not a Star Alliance issue - its an Aeroplan issue. And coincidentally the 4 carriers blocked are where AC directly competes.
#82
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
CA - intentional blocking due to ?
CM - intentional blocking due to 014 ticketing issues with CM res system
AV - have no clue why, as this is relatively recent
LX - off and on for the past few weeks and currently off today, due to ?
#84
Join Date: Dec 2007
Posts: 3,604
Plucking Aeroplan not showing SWISS availability?
I was looking for a flight from Montreal to Europe (to DUB, but I was searching to ZRH first to find availability on the longhaul) and nothing was coming up aside from AC, LH, and UA. So I thought I would try a different search system since the Aeroplan search is so slow.
Low and behold on UA there are a few dates with LX availability in business YUL-ZRH (though still nothing in economy). But trying those same dates in Aeroplan shows only the usual AC and LH flights with outrageous copays (in many cases more than the entire price of a whole round-trip ticket of course).
If I call Aeroplan would they be able to find these flights given that there's obviously *A availability in the system, it's just the web site programmed to hide them?
Low and behold on UA there are a few dates with LX availability in business YUL-ZRH (though still nothing in economy). But trying those same dates in Aeroplan shows only the usual AC and LH flights with outrageous copays (in many cases more than the entire price of a whole round-trip ticket of course).
If I call Aeroplan would they be able to find these flights given that there's obviously *A availability in the system, it's just the web site programmed to hide them?
#85
Join Date: Jun 2013
Posts: 73
I was looking for a flight from Montreal to Europe (to DUB, but I was searching to ZRH first to find availability on the longhaul) and nothing was coming up aside from AC, LH, and UA. So I thought I would try a different search system since the Aeroplan search is so slow.
Low and behold on UA there are a few dates with LX availability in business YUL-ZRH (though still nothing in economy). But trying those same dates in Aeroplan shows only the usual AC and LH flights with outrageous copays (in many cases more than the entire price of a whole round-trip ticket of course).
If I call Aeroplan would they be able to find these flights given that there's obviously *A availability in the system, it's just the web site programmed to hide them?
Low and behold on UA there are a few dates with LX availability in business YUL-ZRH (though still nothing in economy). But trying those same dates in Aeroplan shows only the usual AC and LH flights with outrageous copays (in many cases more than the entire price of a whole round-trip ticket of course).
If I call Aeroplan would they be able to find these flights given that there's obviously *A availability in the system, it's just the web site programmed to hide them?
http://www.flyertalk.com/forum/air-c...-aeroplan.html
#86
Join Date: Jun 2014
Location: Montreal, QC
Posts: 18
Official statement now:
https://www5.aeroplan.com/whats_new/...110_2017_05_19
We're aware that technical difficulties are making it difficult to book flight rewards with four carriers - Air China, Avianca, Copa and SWISS.
These are separate issues related to the different inventory systems of the concerned airlines. We appreciate the inconvenience that these disruptions may be causing you.
We are working closely with all stakeholders from the affected airlines to ensure that the situation is resolved as soon as possible.
In the meantime, we apologize for the inconvenience and thank you for your patience.
These are separate issues related to the different inventory systems of the concerned airlines. We appreciate the inconvenience that these disruptions may be causing you.
We are working closely with all stakeholders from the affected airlines to ensure that the situation is resolved as soon as possible.
In the meantime, we apologize for the inconvenience and thank you for your patience.
#87
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,690
We're aware that technical difficulties are making it impossible to book flight rewards with no scamcharges on four carriers - Air China, Avianca, Copa and SWISS.
These are intentional issues related to the different inventory systems of the concerned airlines. We couldn't care less about the inconvenience that these disruptions may be causing you.
We are not working closely with all stakeholders from the affected airlines and expect that the situation will not be resolved prior to June 2020.
In the meantime, we apologize for the inconvenience and thank you for your patience.
These are intentional issues related to the different inventory systems of the concerned airlines. We couldn't care less about the inconvenience that these disruptions may be causing you.
We are not working closely with all stakeholders from the affected airlines and expect that the situation will not be resolved prior to June 2020.
In the meantime, we apologize for the inconvenience and thank you for your patience.
#89
Join Date: May 2011
Location: Treasure Coast of FL (MCO/MLB/PBI)
Programs: AS MVP, Hilton Diamond, Marriott Platinum
Posts: 844
Interesting. At least acknowledging it is progress...maybe?
Funnily enough, I actually reached out to a PR contact at Aimia on Tuesday for an official response, as I'm working on an article addressing this issue for a well-known travel site. I wonder if it's connected...
Funnily enough, I actually reached out to a PR contact at Aimia on Tuesday for an official response, as I'm working on an article addressing this issue for a well-known travel site. I wonder if it's connected...