Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

CBC: 'Appalling': Woman bumped from Air Canada flight misses $10,000 Galapagos cruise

Community
Wiki Posts
Search

CBC: 'Appalling': Woman bumped from Air Canada flight misses $10,000 Galapagos cruise

Thread Tools
 
Search this Thread
 
Old Apr 22, 2017, 5:27 pm
  #181  
A FlyerTalk Posting Legend
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,323
Originally Posted by yyznomad
Ok, I see you have added your additional bold comment admitting their are inherent flaws.

As per my above post, what do you see as an outcome for the airlines and passengers/customers if and when IDB is removed? Will the outcome as a whole be better than status Quo?
Right now, the issue is that IDB can have such dire consequences on a very small number of people.

Yes, airfares might go up a couple dollars, "hurting" everyone. But is that any different than something like health insurance? Everyone pays a bit more tax, and as a result, no one gets stuck with a $250k medical bill.

@philelite posted an IDB example the other day in another thread. He was in J for SFO-YVR, and it was over by 1. They wanted a volunteer to take an AC flight 6 hours later for $650. He asked if he could get the UA flight 2 hours later (which only had Y left). They said sure, but offered much less than $650, since the delay would be less. So he boarded, and they IDBd someone for $650.

Outlaw IDB, and in situations like that, AC doesn't even lose money. They just end up with a really happy Super Elite who walks away with a heavy pocket, and a grateful VBIT who gets the seat they wanted/needed.
canadiancow is offline  
Old Apr 22, 2017, 5:29 pm
  #182  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Originally Posted by canadiancow
Right now, the issue is that IDB can have such dire consequences on a very small number of people.

Yes, airfares might go up a couple dollars, "hurting" everyone. But is that any different than something like health insurance? Everyone pays a bit more tax, and as a result, no one gets stuck with a $250k medical bill.

@philelite posted an IDB example the other day in another thread. He was in J for SFO-YVR, and it was over by 1. They wanted a volunteer to take an AC flight 6 hours later for $650. He asked if he could get the UA flight 2 hours later (which only had Y left). They said sure, but offered much less than $650, since the delay would be less. So he boarded, and they IDBd someone for $650.

Outlaw IDB, and in situations like that, AC doesn't even lose money. They just end up with a really happy Super Elite who walks away with a heavy pocket, and a grateful VBIT who gets the seat they wanted/needed.
Your response sounds so perfect, I wonder why it was never implemented awhile ago.
yyznomad is offline  
Old Apr 22, 2017, 5:38 pm
  #183  
 
Join Date: Dec 2007
Location: Body in Downtown YYZ, heart and mind elsewhere
Programs: UA 50K, refugee from AC E50K, Marriott Lifetime Plat
Posts: 5,132
Originally Posted by flyquiet
... overbooking is not selling something you don't have. It is a failure of delivery schedule. The airline would fly all of these people to their booked destination eventually.
I still see this as problematic. No one buys a ticket to get from here to there "eventually". It is completely unreasonable to show up to the airport 3h in advance of scheduled departure but only expect to depart "sometime". Yet with overselling and IDB, this is essentially what's happening.

As the cow pointed out, you can't write a contract to sell a good at a specified time then end up selling a somewhat similar good at some relatively random future date.

P.S. To emphasize, we're talking overselling & IDB here. wx, mx etc are different matters.

Last edited by RCyyz; Apr 22, 2017 at 5:42 pm Reason: Clarifications
RCyyz is offline  
Old Apr 22, 2017, 5:51 pm
  #184  
 
Join Date: Dec 2002
Posts: 8,002
Originally Posted by YEG_SE4Life
When someone checks in, if the flight is oversold, they could answer a question about their flexibility if a VDB is necessary, and what they would expect in compensation. If necessary, AC could rank by compensation amounts.
Just like the DL VDB question of a few years ago.
Your flight may be oversold, which of the three amounts would you be willing to accept if we need volunteers.
$100, $200, $400.


A current thread about a Marriott Platinum being walked.

Rates for a Lindbald Galapagos Cruise.
tracon is online now  
Old Apr 22, 2017, 5:53 pm
  #185  
 
Join Date: Jan 2010
Posts: 82
Originally Posted by yyznomad
Ok, I see you have added your additional bold comment admitting their are inherent flaws.

As per my above post, what do you see as an outcome for the airlines and passengers/customers if and when IDB is removed? Will the outcome as a whole be better than status Quo?
How much would it really cost? Take the worst case for bumping which is United at 10/100k.

https://qz.com/956005/united-ual-pas...or-us-airline/

Assume there's somehow mass collusion, and they use Delta's max $10k compensation. This literally works out to $1 per pax, and likely a lot less as you'll have lower rates of bumping, and payouts.

If anyone's read Nassim Taleb's great book "Anti fragile" it talks a lot about asymmetric risk and black swans. This is a perfect case of that. If their overbooking/bumping system works perfectly, they'll literally save pennies per seat. Meanwhile, there's the looming threat of a black swan over your head, which although unlikely, can easily cause 6 or 7 figures worth of brand damage. The "autistic beancounters" love to focus on the pennies from the former since it's easily quantified, and forget about the latter since the likelihoods are so remote that it can't be given a number and accounted for in their model.
seadog83 is offline  
Old Apr 22, 2017, 6:10 pm
  #186  
 
Join Date: Dec 2007
Location: Body in Downtown YYZ, heart and mind elsewhere
Programs: UA 50K, refugee from AC E50K, Marriott Lifetime Plat
Posts: 5,132
Originally Posted by seadog83
How much would it really cost? Take the worst case for bumping which is United at 10/100k.

https://qz.com/956005/united-ual-pas...or-us-airline/

Assume there's somehow mass collusion, and they use Delta's max $10k compensation. This literally works out to $1 per pax, and likely a lot less as you'll have lower rates of bumping, and payouts.
Wow - that's really interesting for multiple reasons. Firstly because UA IDBs almost 11 pax per 100,000 that fly (vs 4.7 with DL) and secondly because even at $10K per bump it doesn't cost UA much at all.
RCyyz is offline  
Old Apr 22, 2017, 6:17 pm
  #187  
 
Join Date: Feb 2009
Location: YYC
Programs: BA bronze, Aeroplan peon
Posts: 4,746
Originally Posted by seadog83
Meanwhile, there's the looming threat of a black swan over your head, which although unlikely, can easily cause 6 or 7 figures worth of brand damage.
Or far more. On that massive thread on the UA forum on small travel agent said he has had clients direct well into 6 figures of travel away from UA that they would have otherwise had since the dragging incident. I doubt there is a way for UA to account for business they never saw, but could have had.
Jagboi is offline  
Old Apr 22, 2017, 6:27 pm
  #188  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Originally Posted by seadog83
How much would it really cost? Take the worst case for bumping which is United at 10/100k.

https://qz.com/956005/united-ual-pas...or-us-airline/

Assume there's somehow mass collusion, and they use Delta's max $10k compensation. This literally works out to $1 per pax, and likely a lot less as you'll have lower rates of bumping, and payouts.

If anyone's read Nassim Taleb's great book "Anti fragile" it talks a lot about asymmetric risk and black swans. This is a perfect case of that. If their overbooking/bumping system works perfectly, they'll literally save pennies per seat. Meanwhile, there's the looming threat of a black swan over your head, which although unlikely, can easily cause 6 or 7 figures worth of brand damage. The "autistic beancounters" love to focus on the pennies from the former since it's easily quantified, and forget about the latter since the likelihoods are so remote that it can't be given a number and accounted for in their model.
Thanks for that link.

Many here are hypothetically talking about IDB compensation costing little per passenger overall, but I am curious to know the overall impact when factoring all the flights that go empty, when and if IDB is abolished (implying that Overbooking will not exist, if it gets that far - but that's the main crux of my question)
yyznomad is offline  
Old Apr 22, 2017, 6:37 pm
  #189  
A FlyerTalk Posting Legend
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,323
Originally Posted by yyznomad
Thanks for that link.

Many here are hypothetically talking about IDB compensation costing little per passenger overall, but I am curious to know the overall impact when factoring all the flights that go empty, when and if IDB is abolished (implying that Overbooking will not exist, if it gets that far - but that's the main crux of my question)
They can keep overbooking without having IDB. They just need to do what DL is doing and allow agents to offer more than $800.
canadiancow is offline  
Old Apr 22, 2017, 6:41 pm
  #190  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Originally Posted by canadiancow
They can keep overbooking without having IDB. They just need to do what DL is doing and allow agents to offer more than $800.
Right. So I guess thisnnow assumes that 100% of the time on all flights that are overbooked and require VDB, that there will always be enough takers. Always, without fail.
yyznomad is offline  
Old Apr 22, 2017, 6:45 pm
  #191  
 
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,759
Originally Posted by yyznomad
Right. So I guess thisnnow assumes that 100% of the time on all flights that are overbooked and require VDB, that there will always be enough takers. Always, without fail.
The level of overbooking will naturally be adjusted to compensate for the cost of VDB. If they are spending more on VDB than they make from overbooking, they will just reduce the amount of overbooking.

With IDB, it is "heads we win, tails you lose". The airline can overbook as much as it wants with no corresponding escalation in compensation. It only pays the minimum mandated by the CTA.
eigenvector is offline  
Old Apr 22, 2017, 6:49 pm
  #192  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Originally Posted by eigenvector
The level of overbooking will naturally be adjusted to compensate for the cost of VDB. If they are spending more on VDB than they make from overbooking, they will just reduce the amount of overbooking.

With IDB, it is "heads we win, tails you lose". The airline can overbook as much as it wants with no corresponding escalation in compensation. It only pays the minimum mandated by the CTA.
Is this not status quo?
yyznomad is offline  
Old Apr 22, 2017, 6:50 pm
  #193  
FlyerTalk Evangelist
 
Join Date: Jun 2003
Location: YYC
Posts: 23,803
Originally Posted by RCyyz
I still see this as problematic. No one buys a ticket to get from here to there "eventually". It is completely unreasonable to show up to the airport 3h in advance of scheduled departure but only expect to depart "sometime". Yet with overselling and IDB, this is essentially what's happening.

As the cow pointed out, you can't write a contract to sell a good at a specified time then end up selling a somewhat similar good at some relatively random future date.

P.S. To emphasize, we're talking overselling & IDB here. wx, mx etc are different matters.
Which is why schedule is not part of the contract.
Stranger is offline  
Old Apr 22, 2017, 6:56 pm
  #194  
 
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,759
Originally Posted by yyznomad
Is this not status quo?
No, because the airline always holds the trump card of IDB @ $800. It has no incentive to offer more than that for VDB if they have the right to kick someone off without bidding an amount that is mutually agreeable.
Originally Posted by Stranger
Which is why schedule is not part of the contract.
Which is why I can show up a bit late to the airport and hop on the next flight without penalty if I want. Wait...
eigenvector is offline  
Old Apr 22, 2017, 7:00 pm
  #195  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Originally Posted by eigenvector
No, because the airline always holds the trump card of IDB @ $800. It has no incentive to offer more than that for VDB if they have the right to kick someone off without bidding an amount that is mutually agreeable.
I'm running through all the rationale in my head and it leads to the same result.

Agreed that the difference right now is the low max limit of regulated IDB comp. however, this assumes everyone will take VDB comp at a higher rate, and that overbooking will correct itself... however, it doesn't guarantee no IDB. The overbooking algorithm will never be perfect for every flight all the time, until the end of time.
yyznomad is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.