Apr 14, 2017, 3:14 pm
Last edit by: canadiancow
This wiki thread is devoted to the topic of what to do when Denied Boarding, the Compensation provided, and general experiences of those who were Denied Boarding.
If applicable, please post your Denied Boarding experiences as per the below list:
https://www.flyertalk.com/forum/31305207-post171.html
For those IDB'd/VDB'd, please post in this thread:
Recent Example Denied Boarding Compensation form/card/"receipt":
Restrictions:
1. Can only be used over the phone
2. Only applies to base fares (not YQ, not taxes/fees)
3. Can be used to book a ticket in anyone's name
4. Can be used multiple times
5. Expiry date of 2 years (even though it says 1), but you can call to get it reactivated after that
Required amounts as dictated by the Government of Canada:
Less than 6 hours: $900
6-9 hours: $1800
9+ hours: $2400
From Air Canada Customer Service FAQ
Does Air Canada overbook its flights?
Just the facts:
Yes, we do.
Behind the facts:
Airline passengers place a high value on refundable tickets (in case they can't make their flight, don't show up or decide to change travel plans). In these cases, overbooking is a means (certainly not perfect but, on the whole, pretty viable) that lets us offer refundable tickets without losing a lot of money.
In the rare circumstances (and it is rare) where you can't get on a flight due to overbooking, we offer compensation (in the form of a travel voucher or cash) and we make alternate arrangements to get you to your destination as quickly as possible.
Air Canada - General Conditions of Carriage
https://www.aircanada.com/ca/en/aco/...e-tariffs.html
OVERBOOKING NOTICE
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline's choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and boarding priorities are available at all airport ticket counters and boarding locations.
Also included here are
UK Alternative Dispute Resolution – for UK departing flights only
and
China departing flights only
If applicable, please post your Denied Boarding experiences as per the below list:
https://www.flyertalk.com/forum/31305207-post171.html
For those IDB'd/VDB'd, please post in this thread:
- Date of IDB/VDB
- IDB or VDB
- Compensation dollar amount
- Cash (cheque) or eMCO
- Flight # you were DB'd from
- Flight # you were placed on after being DB'd (also indicate if next day)
- Were hotel vouchers provided?
- Were food vouchers provided?
- Other
Recent Example Denied Boarding Compensation form/card/"receipt":
Restrictions:
1. Can only be used over the phone
2. Only applies to base fares (not YQ, not taxes/fees)
3. Can be used to book a ticket in anyone's name
4. Can be used multiple times
5. Expiry date of 2 years (even though it says 1), but you can call to get it reactivated after that
Required amounts as dictated by the Government of Canada:
Less than 6 hours: $900
6-9 hours: $1800
9+ hours: $2400
From Air Canada Customer Service FAQ
Does Air Canada overbook its flights?
Just the facts:
Yes, we do.
Behind the facts:
Airline passengers place a high value on refundable tickets (in case they can't make their flight, don't show up or decide to change travel plans). In these cases, overbooking is a means (certainly not perfect but, on the whole, pretty viable) that lets us offer refundable tickets without losing a lot of money.
In the rare circumstances (and it is rare) where you can't get on a flight due to overbooking, we offer compensation (in the form of a travel voucher or cash) and we make alternate arrangements to get you to your destination as quickly as possible.
Air Canada - General Conditions of Carriage
https://www.aircanada.com/ca/en/aco/...e-tariffs.html
OVERBOOKING NOTICE
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline's choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and boarding priorities are available at all airport ticket counters and boarding locations.
Also included here are
UK Alternative Dispute Resolution – for UK departing flights only
and
China departing flights only
VDB, IDB and Compensation - Master Thread
Jul 10, 2019, 2:41 pm
#166
Join Date: Mar 2005
Programs: fwp blood diamond, dykwia uranium
Posts: 7,251
Another data point:
YYZ-ORD AC7509 (0640 departure) On July 8th. They were looking for 3 volunteers for $800 to take the same flight the next day so I went up and put my name in. After the flight had left they upped the offer to $1000 without any prodding. The offer included a hotel, taxi and food so it worked out nicely for me. I was on standby for AC7611 (12:55 departure) and it left with 2 open seats and me #1 on the list but there was a very rude lady who was bumped off AC503 (08:25 departure) who was saying some not nice things when they mentioned they might have to push the flight without her. I ended up letting the lady go and took the flight the next morning since I had a few meetings. The other seat that went empty was originally for a SE that was going to get downgraded from J for a deadheading captain that was to fly ORD-YYZ the next day (0600 departure) but the pilot heard what was going on and called crew scheduling to take a different flight in the afternoon that had J space.
Nehal
YYZ-ORD AC7509 (0640 departure) On July 8th. They were looking for 3 volunteers for $800 to take the same flight the next day so I went up and put my name in. After the flight had left they upped the offer to $1000 without any prodding. The offer included a hotel, taxi and food so it worked out nicely for me. I was on standby for AC7611 (12:55 departure) and it left with 2 open seats and me #1 on the list but there was a very rude lady who was bumped off AC503 (08:25 departure) who was saying some not nice things when they mentioned they might have to push the flight without her. I ended up letting the lady go and took the flight the next morning since I had a few meetings. The other seat that went empty was originally for a SE that was going to get downgraded from J for a deadheading captain that was to fly ORD-YYZ the next day (0600 departure) but the pilot heard what was going on and called crew scheduling to take a different flight in the afternoon that had J space.
Nehal
1) so once your volunteering was accepted and the door was closed, the agent said "oh ok you get $1000"? or you asked for more and the agent said sure? was this cash or an etc?
2) you didn't try standing by on the 0825? guess it was sorta pointless but you didn't try?
3) ua was not an option?
4a) why didn't the pilot just take y? it's a 90 minute flight.
4b) so the 1255 left with 1 y seat open and they were fine with you going tomorrow? or you were #1 on the list, behind you was the se, the pilot, and the ornery lady, and you and the pilot yielded?
Jul 10, 2019, 10:30 pm
#167
Join Date: Jul 2008
Location: YYZ
Programs: AC E50K
Posts: 132
.I looked at BCD availability and UA was sold out all day as well. The agent said the same so I'm guessing they weren't lying here.
I know contractually they are entitled to J so I'm assuming crew scheduling sorted something out for him (i.e. taking a later flight with confirmed J space).
4b) so the 1255 left with 1 y seat open and they were fine with you going tomorrow? or you were #1 on the list, behind you was the se, the pilot, and the ornery lady, and you and the pilot yielded?
Jul 11, 2019, 9:21 am
#168
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Pretty much. The gate agent was quite proactive and had us write our name, email, phone number and mailing address down for the customer service agents (the CS agents even noted that the gate agent was awesome for doing this) and then told us that she talked to her manager and authorized $1000 cash instead of the initial $800.
Jul 11, 2019, 10:43 am
#169
Join Date: Jul 2008
Location: YYZ
Programs: AC E50K
Posts: 132
Yes, I got a card that had NOTICE OF DENIED BOARDING COMPENSATION along with the amount and date, similar to the one in the wiki above.
Jul 11, 2019, 1:37 pm
#170
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Jul 15, 2019, 7:50 am
#171
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Please post your VDB/IDB compensation - Phase 1 starts today: PBOR Phase 1
From the PBOR master thread:
AC Comments on Proposed Transportation Modernization Act (Passenger Bill of Rights)
For those IDB'd/VDB'd, please post in this thread:
AC Comments on Proposed Transportation Modernization Act (Passenger Bill of Rights)
Originally Posted by https://www.ctvnews.ca/canada/passenger-bill-of-rights-new-rules-for-air-travel-start-today-1.4507515
https://www.ctvnews.ca/canada/passen...oday-1.4507515
The first phase of the so-called passenger bill of rights goes into force Monday. It requires airlines to provide compensation of up to $2,400 to passengers who are bumped from flights for reasons within the airline's control.
The first phase of the so-called passenger bill of rights goes into force Monday. It requires airlines to provide compensation of up to $2,400 to passengers who are bumped from flights for reasons within the airline's control.
- Date of IDB/VDB
- IDB or VDB
- Compensation dollar amount
- Cash (cheque) or eMCO
- Flight # you were DB'd from
- Flight # you were placed on after being DB'd (also indicate if next day)
- Were hotel vouchers provided?
- Were food vouchers provided?
- Other
Jul 15, 2019, 8:50 am
#173
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Jul 18, 2019, 2:03 pm
#174
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,316
What are the new amounts for denied boarding? YYZ-SFO looks pretty bad this Sunday. Or good, depending on perspective.
Edit:
(and added to wiki)
Edit:
Overbooking delays of less than six hours will require a minimum $900 payment, delays between six and nine hours mean a minimum $1,800 payment and delays longer than nine hours will see passengers compensated a minimum of $2,400.
Jul 18, 2019, 2:29 pm
#175
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,222
Jul 18, 2019, 2:38 pm
#176
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,316
Jul 20, 2019, 6:54 pm
#178
Join Date: Mar 2005
Programs: fwp blood diamond, dykwia uranium
Posts: 7,251
Aug 19, 2019, 1:18 pm
#180
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,222