Discussion of concierge pay
Jul 29, 22, 10:01 am
#182
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
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Posts: 5,308
Originally Posted by CdnFlier
Whether or not you need skills to do the job, I would say that the fresh off the street concierges tended to be much less helpful than the seasoned ones who had worked elsewhere in the company and had some idea how ticketing, etc worked.
So, I got more than a better agent/pax ratio or a helpful check-in service. But maybe I was lucky.
Last edited by Bohemian1; Jul 29, 22 at 10:24 am
Jul 29, 22, 10:18 am
#183
Join Date: Nov 2004
Posts: 544
Honestly, pass travel isn't what it use to be, especially for Jazz employees. Due to the surcharge charged by AC, it can be cheeper to fly Flair/Swoop than use pass travel, especially if you plan ahead. (Just did this myself a few weeks ago)
Jul 29, 22, 10:35 am
#184
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Elite/Ambassador. NEXUS, National
Posts: 3,974
Originally Posted by SilverChris
And how would a Tim Horton's employee fare any better?
The travel passes are for sure a benefit, but if used in a risky way, then risky to use. Still, the option to use them and the ability to use them safely are better than free doughnuts on shift.
Jul 29, 22, 11:41 am
#185
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Join Date: Sep 2012
Location: SFO
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Originally Posted by CdnFlier
Whether or not you need skills to do the job, I would say that the fresh off the street concierges tended to be much less helpful than the seasoned ones who had worked elsewhere in the company and had some idea how ticketing, etc worked. The new ones were a helpful check-in service but not much else where as the experience side of things really made the experience better when things went bad. I'm a few years out of date on being SE though.
Sit in a concierge office for a couple hours watching the requests that come in, and you might have a different opinion on whether they actually need to know what a PNR is.
Jul 29, 22, 12:16 pm
#186
Join Date: Oct 2013
Location: YOW
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Posts: 4,981
Originally Posted by canadiancow
And if the majority of their requests were "my flight has been disrupted, please rebook me on AC 123 connecting to AC 456", I'd agree with you.
Sit in a concierge office for a couple hours watching the requests that come in, and you might have a different opinion on whether they actually need to know what a PNR is.
Sit in a concierge office for a couple hours watching the requests that come in, and you might have a different opinion on whether they actually need to know what a PNR is.
But seriously, folks, as seen in the various concierge-related threads, experienced concierges tend to have not only detailed knowledge of how the booking systems work, but how they can and cannot be efficiently navigated and/or circumvented.
Jul 29, 22, 1:02 pm
#187
Join Date: Nov 2014
Posts: 52
Originally Posted by AC681
Honestly, pass travel isn't what it use to be, especially for Jazz employees. Due to the surcharge charged by AC, it can be cheeper to fly Flair/Swoop than use pass travel, especially if you plan ahead. (Just did this myself a few weeks ago)
In the concierge case they are literally putting some of low wage employees out to deal with some of their highest value customers. Everyone has been largely lucky they manage to get good people but eventually the pool of skilled people who live with their family or have a high wage-earning partner will run out.
