Standby and Upgrade List
Apr 10, 2019, 11:57 am
#662
Join Date: Jan 2013
Location: YVR
Programs: AC 100K SE (*G), Marriott P, SPG G, Hilton D
Posts: 611
A SE boards the plane and his seat is broken and it can't be fixed before the door is closed. So the service director talks to the gate agent then they downgrade the last person on the upgrade list who cleared. I've seen this happen before. I'm sure there are other situations too.
Apr 10, 2019, 12:15 pm
#663
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,822
A SE boards the plane and his seat is broken and it can't be fixed before the door is closed. So the service director talks to the gate agent then they downgrade the last person on the upgrade list who cleared. I've seen this happen before. I'm sure there are other situations too.
Apr 10, 2019, 12:29 pm
#664
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Thank you for the scenarios, I needed a reminder.
The flight is questions was AC PHX-YYZ the other day and the gate agents made no comment as to why, etc. The original exit row seat had been reassigned and got stuck in a middle seat between two 'people of size'.
The flight is questions was AC PHX-YYZ the other day and the gate agents made no comment as to why, etc. The original exit row seat had been reassigned and got stuck in a middle seat between two 'people of size'.
Apr 10, 2019, 8:14 pm
#665
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Apr 10, 2019, 8:15 pm
#666
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Did they at least offer any level of an apology to you?
Apr 10, 2019, 10:29 pm
#667
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
It was the rouge experience...nothing was said at all. A new boarding pass and when asked "the flight is departing, you need to board right away.
At a minimum I would expect a refund of the exit row fee paid but...an odd scenario and a first for me in a long time.
At a minimum I would expect a refund of the exit row fee paid but...an odd scenario and a first for me in a long time.
Apr 10, 2019, 10:39 pm
#668
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
At anytime did you see a green checkmark next to your name (as upgraded) prior to getting your new BP? And if so, did you ever notice it disappear?
Apr 11, 2019, 11:18 am
#669
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Mobile boarding pass confirmed the seat number.
Only at the gate did the downgrade happen.
Apr 12, 2019, 1:32 am
#671
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
Apr 12, 2019, 1:48 am
#672
Join Date: Oct 2014
Programs: AC*G
Posts: 6
I just checked in and received the email confirmation of my electronic BP. Then I went back to the app to double check the upgrade list.
It says “business class”
capacity 40. Booked 40. Checked in 4.
Does that means I am out of luck?
It says “business class”
capacity 40. Booked 40. Checked in 4.
Does that means I am out of luck?
Apr 12, 2019, 2:29 am
#673
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,822
Probably, depending on how far down the list you are. Sometimes there are no shows or cancellations and seats open up, they will sort that out at the gate. You won’t know where you are on the list until check ins are complete.
Apr 12, 2019, 10:29 am
#674
Join Date: Oct 2014
Programs: AC*G
Posts: 6
I have been checking the upgrade list on Air Canada app and I do not see any "list" or my name anywhere.
Does it have to do with the fact that I use 15% promo code?
I had to wait for the gate agent to clear the upgrade list one time (there were 3 J seats open and I am the only person on the upgrade list).
Does it have to do with the fact that I use 15% promo code?
I had to wait for the gate agent to clear the upgrade list one time (there were 3 J seats open and I am the only person on the upgrade list).