Standby and Upgrade List
Nov 13, 2017, 7:47 am
#392
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
Now flying out of YQB is just a frustrating experience every single time (almost; trying to remain optimistic!).
Nov 13, 2017, 7:53 am
#393
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
You are right, although there are still a few AC staff left and they are knowledgeable. New Jazz staff have been hired in the past 18 months and they are not sufficiently trained (as also mentioned by an AC staff on site). Hence the steep downhill slope in the quality of service.
Now flying out of YQB is just a frustrating experience every single time (almost; trying to remain optimistic!).
Now flying out of YQB is just a frustrating experience every single time (almost; trying to remain optimistic!).
Nov 13, 2017, 8:10 am
#394
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
Nov 13, 2017, 11:38 am
#396
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,566
You are right, although there are still a few AC staff left and they are knowledgeable. New Jazz staff have been hired in the past 18 months and they are not sufficiently trained (as also mentioned by an AC staff on site). Hence the steep downhill slope in the quality of service.
Now flying out of YQB is just a frustrating experience every single time (almost; trying to remain optimistic!).
Now flying out of YQB is just a frustrating experience every single time (almost; trying to remain optimistic!).
If AC doesn't know, they don't know.
Nov 13, 2017, 3:04 pm
#397
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
Some Jazz staff are former AC employees; apparently they were given the choice to move city/airport to remain with AC or transfer to Jazz if want to remain in Quebec City. For the newly hired Jazz staff, I don't know. (And sorry for being off-topic for this thread!)
Nov 13, 2017, 3:13 pm
#398
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
What happened to @canadiancow et al as described above shows that there is still a lot of room for improvements with YQB agents.
Nov 13, 2017, 5:09 pm
#399
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,566
Good on your for trying.
For all the nits picked, I've only ever actually formally complained about one flight. I've actually given my card (for support) to yelled-at crew more often.
HUCA is sadly not an option when at the gate with 10 minutes to spare.
For all the nits picked, I've only ever actually formally complained about one flight. I've actually given my card (for support) to yelled-at crew more often.
HUCA is sadly not an option when at the gate with 10 minutes to spare.
Nov 13, 2017, 5:31 pm
#400
Join Date: Aug 2009
Location: YLW
Programs: AC- SE100 1MM, Hilton Diamond, Marriott Platinum, National Executive, Nexus/GE
Posts: 4,304
My android app worked fine as I was using it on my ICN trip and it was accurate. The only exception was the employee traveling with his wife from ICN to YVR who met and chatted with the pilots and then i watched the pilot ask the counter to upgrade the two to J as it was open by eight seats.
The app never updated this but when I went through J looking for the kit Kat bars ( I was lost was my excuse) I counted six empty Suites. PY was spot on as I was in that.
I like the app as when you hear the names and you see the three letters of the names you can tell who is who!
The app never updated this but when I went through J looking for the kit Kat bars ( I was lost was my excuse) I counted six empty Suites. PY was spot on as I was in that.
I like the app as when you hear the names and you see the three letters of the names you can tell who is who!
Nov 13, 2017, 5:31 pm
#401
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,313
I've called the concierge twice in the last two weeks because the GAs had done something dumb.
I was dialing last night until I realized the GAs were going to do exactly what I wanted anyway in order to fix it, so I hung up.
Nov 13, 2017, 5:58 pm
#402
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,566
Maybe I should be more needy when I don't really have needs.
Nov 13, 2017, 6:32 pm
#403
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,313
1. I was number 1 on the upgrade list for YUL-YVR on a 788. The flight closed, they offoaded me, and upgraded 2 and 3.
2. 6 of us were on standby for YQB-YUL. It looked like there was maybe one seat. Number 1 cleared. Then they were uncleared, and number 7 was cleared. The GA fixed this, but then an employee on standby made it on the flight anyway, so I called to have them ensure the onload list was correctly processed. It was. The employee took the jump seat. And she was apparently vocally displeased, even though it was a 20 minute flight.
I only call the concierge at the gate when something has been done incorrectly to the point that I no longer have any faith in the gate staff.
Nov 14, 2017, 10:50 am
#404
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,958
Nov 14, 2017, 10:53 am
#405
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
6 of us (SE) on standby for a flight.
They clear number 1. He was going to give it up and give it to another of our party, but that would be a voluntary decision made by all six of us.
Then they unclear number 1, and clear number 7.
GA's explanation was that "we don't do standby at this airport".
Thank god the list was available so we could see this crap.
First of all, is she saying that when I buy a full Y fare, I'm not allowed to go standby on an earlier flight?
I've been here in the past where I walked up to the gate and asked to be put on standby...
Second, then how did we get put on standby? Maybe it was service recovery for another issue. Maybe it was because another airport on our itinerary has a waiver, and this is the easiest way to alleviate any potential issues.
If you don't want to put us on standby, fine. But to suggest that we're not entitled to standby, when we're ALREADY ON STANDBY, is insane.
p.s. it was YQB
They clear number 1. He was going to give it up and give it to another of our party, but that would be a voluntary decision made by all six of us.
Then they unclear number 1, and clear number 7.
GA's explanation was that "we don't do standby at this airport".
Thank god the list was available so we could see this crap.
First of all, is she saying that when I buy a full Y fare, I'm not allowed to go standby on an earlier flight?
I've been here in the past where I walked up to the gate and asked to be put on standby...
Second, then how did we get put on standby? Maybe it was service recovery for another issue. Maybe it was because another airport on our itinerary has a waiver, and this is the easiest way to alleviate any potential issues.
If you don't want to put us on standby, fine. But to suggest that we're not entitled to standby, when we're ALREADY ON STANDBY, is insane.
p.s. it was YQB