Standby and Upgrade List
May 7, 2017, 11:57 am
#286
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,513
I learnt a couple more things about the list today.
Deadheading Pilots will show up as booked but not as checked in. Therefore you could see booked 30, checked in 27 and think you will get the upgrade after check in cutoff, but you may not.
There may be other passengers on the on-load list ahead of you (or between passengers on the list) that may get an upgrade before you. With the help of a friendly GA today, I was able to see more people on the on-load list in higher priority than was shown on the app( this was before Boarding began)
And I think this was mentioned before but you disappear from the app once boarded, however you are still on the DCS on-load list. So if you hold back from boarding because you now show #1 , and a passenger no-shows, the upgrade will go to whomever is next in line on the on-load list, and not you.
Deadheading Pilots will show up as booked but not as checked in. Therefore you could see booked 30, checked in 27 and think you will get the upgrade after check in cutoff, but you may not.
There may be other passengers on the on-load list ahead of you (or between passengers on the list) that may get an upgrade before you. With the help of a friendly GA today, I was able to see more people on the on-load list in higher priority than was shown on the app( this was before Boarding began)
And I think this was mentioned before but you disappear from the app once boarded, however you are still on the DCS on-load list. So if you hold back from boarding because you now show #1 , and a passenger no-shows, the upgrade will go to whomever is next in line on the on-load list, and not you.
May 7, 2017, 12:26 pm
#287
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,322
And I think this was mentioned before but you disappear from the app once boarded, however you are still on the DCS on-load list. So if you hold back from boarding because you now show #1 , and a passenger no-shows, the upgrade will go to whomever is next in line on the on-load list, and not you.
It is much faster to upgrade the person standing there than someone who's already boarded. So in the case of a no-show, if there is time pressure, the upgrade may very well go to whoever is standing around.
What you describe is how things would work in an ideal situation.
May 7, 2017, 1:33 pm
#288
Join Date: Dec 2000
Programs: AA Platinum 1MM, AC SE*100k, Hilton Diamond, Marriott Gold, SPG Gold
Posts: 2,353
May 7, 2017, 7:57 pm
#289
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
The list had about 5 with check marks and the rest not checked, and some of the latter were also on the standby list. As the flight got closer to departure, more upgrade names got checked. To be honest, I wasn't paying super close attention, but just enjoying being at the top because it's not likely to often be the case.
May 14, 2017, 10:33 am
#290
Join Date: Jan 2013
Location: YVR
Programs: AC 100K SE (*G), Marriott P, SPG G, Hilton D
Posts: 611
Public upgrade list not in sync with gate list – almost didn’t get upgrade!
Public upgrade list not in sync with gate list – almost didn’t get upgrade!
T-24h: Do online check-in for flight AC34 YVR-YYZ and select seat in Y cabin
T-23h: Call Concierge to see if they can comp-up me as a SE to PY cabin. There is another thread, but Concierge is offering PY seats (for SE) on domestic flights like AC34 where they aren’t offering PY service yet. I get confirmed in PY in seat 12K.
I’m thinking maybe my chances are good, because they are supposed to clear upgrades by cabin first and my BP says PY on it now.
T-1h: I’m 6th on the public upgrade list and there are 4 spots available. Not looking good.
T-45m: Upgrades are cleared and I’m now 2nd on the list and J is full. I go double check with the gate agent. She says I’m not on her list at all! She says it looks like it was a glitch because they moved me to PY. She apologies and says “sometimes we need to work around these glitches.” I monitor the public upgrade list as she downgrades someone else and then upgrades me in J.
Close one, but it’s always good idea to check with gate agent in situations like this to make sure you’re on the correct upgrade list.
T-24h: Do online check-in for flight AC34 YVR-YYZ and select seat in Y cabin
T-23h: Call Concierge to see if they can comp-up me as a SE to PY cabin. There is another thread, but Concierge is offering PY seats (for SE) on domestic flights like AC34 where they aren’t offering PY service yet. I get confirmed in PY in seat 12K.
I’m thinking maybe my chances are good, because they are supposed to clear upgrades by cabin first and my BP says PY on it now.
T-1h: I’m 6th on the public upgrade list and there are 4 spots available. Not looking good.
T-45m: Upgrades are cleared and I’m now 2nd on the list and J is full. I go double check with the gate agent. She says I’m not on her list at all! She says it looks like it was a glitch because they moved me to PY. She apologies and says “sometimes we need to work around these glitches.” I monitor the public upgrade list as she downgrades someone else and then upgrades me in J.
Close one, but it’s always good idea to check with gate agent in situations like this to make sure you’re on the correct upgrade list.
May 14, 2017, 10:36 am
#291
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,322
May 14, 2017, 2:09 pm
#292
Original Member
Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL
Posts: 14,321
), as I am number 1 ^ on the list and near the end of the alphabet for an international flight YYC-FRA.
May 14, 2017, 2:14 pm
#293
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,322
May 14, 2017, 5:06 pm
#294
Join Date: May 2016
Posts: 2,494
Public upgrade list not in sync with gate list – almost didn’t get upgrade!
T-24h: Do online check-in for flight AC34 YVR-YYZ and select seat in Y cabin
T-23h: Call Concierge to see if they can comp-up me as a SE to PY cabin. There is another thread, but Concierge is offering PY seats (for SE) on domestic flights like AC34 where they aren’t offering PY service yet. I get confirmed in PY in seat 12K.
I’m thinking maybe my chances are good, because they are supposed to clear upgrades by cabin first and my BP says PY on it now.
T-1h: I’m 6th on the public upgrade list and there are 4 spots available. Not looking good.
T-45m: Upgrades are cleared and I’m now 2nd on the list and J is full. I go double check with the gate agent. She says I’m not on her list at all! She says it looks like it was a glitch because they moved me to PY. She apologies and says “sometimes we need to work around these glitches.” I monitor the public upgrade list as she downgrades someone else and then upgrades me in J.
Close one, but it’s always good idea to check with gate agent in situations like this to make sure you’re on the correct upgrade list.
T-24h: Do online check-in for flight AC34 YVR-YYZ and select seat in Y cabin
T-23h: Call Concierge to see if they can comp-up me as a SE to PY cabin. There is another thread, but Concierge is offering PY seats (for SE) on domestic flights like AC34 where they aren’t offering PY service yet. I get confirmed in PY in seat 12K.
I’m thinking maybe my chances are good, because they are supposed to clear upgrades by cabin first and my BP says PY on it now.
T-1h: I’m 6th on the public upgrade list and there are 4 spots available. Not looking good.
T-45m: Upgrades are cleared and I’m now 2nd on the list and J is full. I go double check with the gate agent. She says I’m not on her list at all! She says it looks like it was a glitch because they moved me to PY. She apologies and says “sometimes we need to work around these glitches.” I monitor the public upgrade list as she downgrades someone else and then upgrades me in J.
Close one, but it’s always good idea to check with gate agent in situations like this to make sure you’re on the correct upgrade list.
May 14, 2017, 7:03 pm
#295
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
One of the FTers should just send AC an invoice lol
May 18, 2017, 2:31 pm
#297
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
May 18, 2017, 3:57 pm
#299
Join Date: Mar 2007
Location: Toronto
Programs: AC SE100K, Emerald Exec, HHG
Posts: 631
I've been trying to strategize on an upgrade for AC 16. PY is Full and J=2. I'm 3rd on the upgrade list, so I'm assuming that those in front of me either have Lat fares or are in PY. I reached out to the concierge to find out as I'd move to my waitlist to PY if there were PY passengers upgrading to J and I'd take one of their seats....and she offered the following response:
Currently there are quite a few passengers in Premium Economy who will be standing by for eupgrade to business class. When the eupgrades clear for them, the Premium Economy seat should become available for you to upgrade to. The eupgrade credits will be adjusted and you will only be deducted for Premium Economy..... If the business class eupgrade does not clear for you, you will automatically be offered Premium economy for eupgrade if there is space available in Premium Economy. If you have any questions or concerns, please do not hesitate to let us know....
In the past I've always thought that you can only waitlist for 1 class of service, her response seems to imply this policy changed ?
Currently there are quite a few passengers in Premium Economy who will be standing by for eupgrade to business class. When the eupgrades clear for them, the Premium Economy seat should become available for you to upgrade to. The eupgrade credits will be adjusted and you will only be deducted for Premium Economy..... If the business class eupgrade does not clear for you, you will automatically be offered Premium economy for eupgrade if there is space available in Premium Economy. If you have any questions or concerns, please do not hesitate to let us know....
In the past I've always thought that you can only waitlist for 1 class of service, her response seems to imply this policy changed ?
May 18, 2017, 4:08 pm
#300
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,103
The other day I connected via YUL from an overseas flight to YYZ. Full J pass. Called Concierge and was waitlisted to J for the earlier 1pm flight. Got to the gate and full BP was printed and waiting.
I looked at the iPhone app to see what it relflected, but it still had me on the original 2pm flight.
I don't know if this is helpful but might be a useful datapoint.
I looked at the iPhone app to see what it relflected, but it still had me on the original 2pm flight.
I don't know if this is helpful but might be a useful datapoint.