Latitude fare flight pass upgrades to business class
Nov 4, 2017, 2:19 am
#46
Join Date: May 2004
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I've tried when it is J0 - but I take the approach (even if J>1) of doing both steps on the phone, so if it can't be done the phone rep tells me. I haven't had any problems explaining what I'm doing.
I think there was one occasion when I succeeded in a J0 situation. But of course I can't be sure; perhaps it went to J1 between when I checked and when I called in. So it doesn't hurt to ask, even when J0.
I think there was one occasion when I succeeded in a J0 situation. But of course I can't be sure; perhaps it went to J1 between when I checked and when I called in. So it doesn't hurt to ask, even when J0.
I have done it at J0. It may be risky. I opened 2 windows, one on each of 2 bowsers. I cancelled the flight from my wallet (I don't call in to do this), then immediately rebooked it and upgraded it, without problems. The biggest concern is that Y is available, so that you can rebook and that is why I open 2 windows. I start to book the flight on one of the windows, and then complete it once I cancel the other.
Sep 14, 2018, 1:14 pm
#47
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My new strategy is call to cancel the eUp, hang up, and do the complimentary upgrade online myself.
Today I called in, asked to cancel my upgrade.
"Okay.... and then you want the complimentary upgrade?"
Agent knew the game
It still took her longer than it would have taken me though.
Today I called in, asked to cancel my upgrade.
"Okay.... and then you want the complimentary upgrade?"
Agent knew the game
It still took her longer than it would have taken me though.
Sep 14, 2018, 2:54 pm
#49
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,363
https://fp.aircanada.com/wallet/serv...ding#/shopping
Sep 15, 2018, 2:56 pm
#50
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My new strategy is call to cancel the eUp, hang up, and do the complimentary upgrade online myself.
Today I called in, asked to cancel my upgrade.
"Okay.... and then you want the complimentary upgrade?"
Agent knew the game
It still took her longer than it would have taken me though.
Today I called in, asked to cancel my upgrade.
"Okay.... and then you want the complimentary upgrade?"
Agent knew the game
It still took her longer than it would have taken me though.
Nov 30, 2018, 5:38 pm
#51
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I'm currently booked on a flight that's J5 R4. There are two of us on the PNR.
I really don't want to do the eUp, but it's a little worrisome that 4 people could eUp between now and T-48, leaving us with only one J seat.
I really wish they'd hold more upgrades to the gate to make my FP life easier
I really don't want to do the eUp, but it's a little worrisome that 4 people could eUp between now and T-48, leaving us with only one J seat.
I really wish they'd hold more upgrades to the gate to make my FP life easier
Mar 18, 2019, 12:00 pm
#52
Join Date: Mar 2005
Programs: fwp blood diamond, dykwia uranium
Posts: 7,251
What is worse is that many agents (2/4 for me) do not know complimentary upgrades 2 days out are a thing. My flights show J3, they're on sale on the website, my flight is Wednesday, all agent can do is wait list.
He then was acting as if i was mooching for an upgrade and that it's for "paying customers". This was after waiting on hold 62 minutes today. I asked to speak to a supervisor and asked him to read into acpedia and even just go to aircanada.com and see that's a policy, he wouldn't do either. I asked 3 times to to speak to a supervisor throughout our conversation, he said the 3rd time "we are not transferring calls to supervisors". So now I'm into HUACA x2.
I wish AC would fix this bug! I'd rather do it in the app or browser than to call in.
Worst part is that I am a UA 1k but an AC nobody, so it's not like I can use call the elite desk or whatever, get agents that know what they're doing, etc.
He then was acting as if i was mooching for an upgrade and that it's for "paying customers". This was after waiting on hold 62 minutes today. I asked to speak to a supervisor and asked him to read into acpedia and even just go to aircanada.com and see that's a policy, he wouldn't do either. I asked 3 times to to speak to a supervisor throughout our conversation, he said the 3rd time "we are not transferring calls to supervisors". So now I'm into HUACA x2.
I wish AC would fix this bug! I'd rather do it in the app or browser than to call in.
Worst part is that I am a UA 1k but an AC nobody, so it's not like I can use call the elite desk or whatever, get agents that know what they're doing, etc.
Mar 18, 2019, 12:03 pm
#53
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What issue are you having in the app?
What flight pass do you have?
Every agent I've called has known exactly how this works.
What flight pass do you have?
Every agent I've called has known exactly how this works.
Mar 18, 2019, 12:19 pm
#54
Join Date: Mar 2005
Programs: fwp blood diamond, dykwia uranium
Posts: 7,251
Latitude East West Connector. Flight shows J5. I had two agents who know this, last two agents no clue, so I'm on a huaca right now. Agent also said calls may not be transferred to supervisors (prob due to max8 situation), so maybe they themselves are unable to seek help. But he was still rude.
Mar 18, 2019, 12:30 pm
#56
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I also had the same question for @cur
As for my data points (n>50) of calling in to get the complimentary upgrade (no data plan/no wifi - maybe the same reasons as cur), all the agents I've spoken to know what to do.
As for my data points (n>50) of calling in to get the complimentary upgrade (no data plan/no wifi - maybe the same reasons as cur), all the agents I've spoken to know what to do.
Mar 18, 2019, 12:34 pm
#57
Join Date: Mar 2005
Programs: fwp blood diamond, dykwia uranium
Posts: 7,251
Because the app says "error! we will look at this soon!" and when I click on the upgrade button on the website nothing happens, 3 different os and multiple other browsers. It's a bug that they haven't realized or cannot fix. This has been well documented on flyertalk. Why would I want to wait on hold
Fortunately the huaca agent knew what was up.
Fortunately the huaca agent knew what was up.
Mar 18, 2019, 12:39 pm
#58
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Posts: 669
Mar 18, 2019, 12:43 pm
#59
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Mar 18, 2019, 12:44 pm
#60
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You definitely follow the normal "upgrade" rules, but it's not the eUpgrade rules, it's the complimentary upgrade rules. Status is completely irrelevant, and there is no list. If the flight is J1+, you get the upgrade. If J0, you don't.