Latitude fare flight pass upgrades to business class
#16
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,604
eUps only. At time of reservation if there is P available.
Although there apparently are hiccups sometimes. Never to me but some people report having been unable to occasionally. Then takes phoning in an getting a knowledgeable agent Or educate the agent, which again may or may not work.
Although there apparently are hiccups sometimes. Never to me but some people report having been unable to occasionally. Then takes phoning in an getting a knowledgeable agent Or educate the agent, which again may or may not work.
It's been like this for over a year!
#17
Join Date: May 2004
Location: Ottawa
Programs: AC SE*MM/S100K; HHonors Diamond; a bunch of others at various levels!
Posts: 1,580
I just did this again yesterday, and found the agent on the SE line was fully aware of the issue, said there was "papa class" availability before I even mentioned it, put me on hold while he spoke to some other desk, and had it done in less than five minutes.
He assumed it was worth it to AC to have the agents handle many of these calls, rather than spend a brief amount of time reprogramming the website to note that P availability should automatically upgrade eligible passengers on a Latitude fare to/from international destinations.
#18
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,742
#19
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson
Posts: 35,232
99% of call agents are useful and knowledgeable as a thumbtack.
They have their thick heads stuck in the sand still spewing the Latitude international upgrade must be based on R instead of P garbage line.
Hey AC call agents - why don't you look at your internal resources made available to you see that you're all wrong? There's a thought, but then again, you're too busy watching Netflix on your phone with your feet propped up onto the table.
Sorry if I just offended the Thumbtack Society of Upper Wishichug.
They have their thick heads stuck in the sand still spewing the Latitude international upgrade must be based on R instead of P garbage line.
Hey AC call agents - why don't you look at your internal resources made available to you see that you're all wrong? There's a thought, but then again, you're too busy watching Netflix on your phone with your feet propped up onto the table.
Sorry if I just offended the Thumbtack Society of Upper Wishichug.
#20
Join Date: Jul 2008
Location: Vancouver, BC, Canada
Programs: AC*S100K MM, Carlson Gold Elite, Hilton Gold, Fairmont Platinum
Posts: 107
I had a number of excuses given to me over this whole time, including my favourite: a blue icon indicating that an upgrade is available apparently means that I will be placed on a priority waitlist, whereas the grey icon means a regular waitlist.
#21
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,702
You have to love when they start making their own rules.
#22
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,187
#23
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,702
#24
Join Date: May 2004
Location: Ottawa
Programs: AC SE*MM/S100K; HHonors Diamond; a bunch of others at various levels!
Posts: 1,580
- "Seats available for upgrade"
- "You will be waitlisted"
He said that the first just meant seats may be available for upgrade. Then went on with the usual story that things can change on a moment's notice, someone else grabbed the last seat, etc.
Logic never wins in these situations. Pointing out that the site still shows availability over a period of hours or days (i.e. someone did not grab the last seat) just brings out another list of fabricated excuses. Definitely HUCA is the best solution.
#25
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,702
I've had something similar in the past, where the agent insisted that there was no difference between the following statements on the AC.com booking page:
He said that the first just meant seats may be available for upgrade. Then went on with the usual story that things can change on a moment's notice, someone else grabbed the last seat, etc.
Logic never wins in these situations. Pointing out that the site still shows availability over a period of hours or days (i.e. someone did not grab the last seat) just brings out another list of fabricated excuses. Definitely HUCA is the best solution.
- "Seats available for upgrade"
- "You will be waitlisted"
He said that the first just meant seats may be available for upgrade. Then went on with the usual story that things can change on a moment's notice, someone else grabbed the last seat, etc.
Logic never wins in these situations. Pointing out that the site still shows availability over a period of hours or days (i.e. someone did not grab the last seat) just brings out another list of fabricated excuses. Definitely HUCA is the best solution.
#26
Join Date: May 2016
Posts: 2,494
She said she'd call back in about 30 minutes. Surprisingly she did and she assigned us seats.
Weirdest thing is this was with NH... yes, ANA. I was so confused I actually had to ask in the middle of the call if this was the ANA line. Maybe some AC phone operators moved to Japan?
#27
Join Date: May 2004
Location: Ottawa
Programs: AC SE*MM/S100K; HHonors Diamond; a bunch of others at various levels!
Posts: 1,580
If you are talking about the complimentary upgrades, you can request the upgrade 48 hours before the flight. There is a link on your reservation page for Request Upgrade and you will get it if there are any open seats in J. If you have previously upgraded using eUpgrades prior to that time, you will have to phone in a request to be un-upgraded from your eUps, before you can request the complimentary upgrade.
I buy a lot of those, since that's where most of my transborder destinations are. Generally, I use eUpgrades at the time of booking, since the Latitude fare allows that and upgrade immediately. Then, at the 48 hour mark, if there is still space available, I will call in and get my eUpgrade cancelled, and then request the complimentary upgrade.
That way I save as many eUps as I can.
That way I save as many eUps as I can.
The T&Cs for a Latitude Flight Pass (East-West Connector as an example) states:
- "For Flight Pass bookings which include confirmed Star Alliance Upgrade Awards or eUpgraded flight(s), the traveller/sponsor's eUpgrade account will be decremented should the traveller wish to use their complimentary Flight Pass upgrade within 48 hours prior to departure. To re-credit your eUpgrade account, the upgraded booking must be cancelled and rebooked under a new booking reference in the original Latitude booking class. If the original flight(s) is no longer available, an alternate flight must be selected."
This seems inconsistent with the approach outlined by YEGTigger. Has anyone had to cancel their booking and rebook in order to recover the eUpgrade credits?
#30
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,085
I've always done it this way. - cancel and rebook once confirming its available. That's because I prefer to do it online rather than deal with the occasional moronic agent who I have to explain things to.