Change to Flight Aeroplan Rewards Fees
Oct 15, 2016, 12:12 am
#46
Join Date: Feb 2009
Location: YYC
Programs: BA bronze, Aeroplan peon
Posts: 4,744
Oct 15, 2016, 12:16 am
#47
Join Date: Dec 2008
Location: Delta, BC
Posts: 1,646
Next option for either party to break the AC-Aeroplan marriage is June 29, 2020.
It would seem that Aeroplan cares far more about what AC does to dissuade the incentive to collect more Aeroplan miles than the reverse.
Oct 15, 2016, 5:20 am
#48
Join Date: Mar 2007
Posts: 4,784
Oct 15, 2016, 6:25 am
#50
Join Date: Jun 2015
Location: Nova Scotia
Programs: SPG Lifetime Gold
Posts: 92
The announcement alludes to changes to the online tool? Does anyone know whether the online tool is being changed (it could only be improved as it is now archaic). Because the online tool isn't useful to AEs customers, it requires more operators. We pay for those added costs. Thinking about it, AE and Medicare share a lot in common. Only in Canada you say? Pity!
I haven't directly paid for an AE point in years focusing my CC buy on cash rather than points. All that everyone is writing about AE is true but it has been this way for years. AE is a bit like a Ponzi scheme. It requires a lot of uninformed new customers to keep it going. Some people do make out with a positive benefit (subclasses of FFers) but I think that most people pay way too much before they wake up to the game that AE plays.
I haven't directly paid for an AE point in years focusing my CC buy on cash rather than points. All that everyone is writing about AE is true but it has been this way for years. AE is a bit like a Ponzi scheme. It requires a lot of uninformed new customers to keep it going. Some people do make out with a positive benefit (subclasses of FFers) but I think that most people pay way too much before they wake up to the game that AE plays.
Oct 15, 2016, 8:43 am
#51
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,802
The announcement alludes to changes to the online tool? Does anyone know whether the online tool is being changed (it could only be improved as it is now archaic). Because the online tool isn't useful to AEs customers, it requires more operators. We pay for those added costs. Thinking about it, AE and Medicare share a lot in common. Only in Canada you say? Pity!
(I could not try it since I do not currently have any reward booked.)
Oct 15, 2016, 12:34 pm
#52
Join Date: Jul 2005
Location: Ontario, CAN
Posts: 5,813
FT would be wise to pair diminishing value of AP threads with the threads pumping unheard of signup/renewal AP bonuses.
FFP are drug dealers. They continually attract new customers w free samples but have to dilute the drugs to keep up with the demand. The experienced users start to notice the highs aren't what they used to be and look for a new drug ... But need to realize there are other users who will take their place, and the other drug dealers are doing the same thing
FFP are drug dealers. They continually attract new customers w free samples but have to dilute the drugs to keep up with the demand. The experienced users start to notice the highs aren't what they used to be and look for a new drug ... But need to realize there are other users who will take their place, and the other drug dealers are doing the same thing
Oct 15, 2016, 12:38 pm
#53
Join Date: Jul 2005
Location: Ontario, CAN
Posts: 5,813
Not smoke and mirrors for all I guess
Last edited by CloudsBelow; Oct 15, 2016 at 12:46 pm
Oct 15, 2016, 12:52 pm
#54
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
....FFP are drug dealers. They continually attract new customers w free samples but have to dilute the drugs to keep up with the demand. The experienced users start to notice the highs aren't what they used to be and look for a new drug ... But need to realize there are other users who will take their place, and the other drug dealers are doing the same thing
And lol
.
Last edited by 24left; Oct 15, 2016 at 1:02 pm
Oct 15, 2016, 2:48 pm
#55
Join Date: Jan 2005
Location: YVR
Posts: 304
The recent online survey I took for AP was focused mostly on learning what kind of status or perks would motivate customers to want to earn more points, as well as finding out the awareness level of each individual status benefit.
On important issues like fees and customer service (the questions I was really hoping to answer), AP doesn't really seem to give two hoots. At least judging by this one survey, of which they are paying a lot of money to a 3rd part research company to execute.
On important issues like fees and customer service (the questions I was really hoping to answer), AP doesn't really seem to give two hoots. At least judging by this one survey, of which they are paying a lot of money to a 3rd part research company to execute.
Oct 17, 2016, 12:09 pm
#56
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Thought you might enjoy this blog post from The Points Guy
"Aeroplan Increasing Award Change & Cancellation Fees for Most Members"
October 17, 2016
http://thepointsguy.com/2016/10/aero...ellation-fees/
He credits another blog post (Canadian), so I read that one too.
Loved the last line: Time to bring back errorplan?
“Enhancement” – Aeroplan Change/Refund Fees (hint: it sucks)
by DCTA on October 14, 2016
http://dcta.boardingarea.com/2016/10...es-hint-sucks/
Another line from this post:
"(note that it’s common for the cancel button to be broken online)."
"Aeroplan Increasing Award Change & Cancellation Fees for Most Members"
October 17, 2016
http://thepointsguy.com/2016/10/aero...ellation-fees/
He credits another blog post (Canadian), so I read that one too.
Loved the last line: Time to bring back errorplan?
“Enhancement” – Aeroplan Change/Refund Fees (hint: it sucks)
by DCTA on October 14, 2016
http://dcta.boardingarea.com/2016/10...es-hint-sucks/
Another line from this post:
"(note that it’s common for the cancel button to be broken online)."
Oct 17, 2016, 5:46 pm
#57
Join Date: Aug 2011
Location: YUL
Programs: Skymiles Silver Medallion
Posts: 955
The last time I was on the phone with Aeroplan, I was able to confirm that the cancel / change / flight details button never works when there's been a flight change that has yet to clear through the queue.
I'm not saying that's the only circumstance under which it's broken. It's just that the AE phone agent suggested that this was a well known issue that wasn't even on the list of things to be fixed at this point, i.e. it's been that way for so long that it's become a feature, not a bug.
I'm not saying that's the only circumstance under which it's broken. It's just that the AE phone agent suggested that this was a well known issue that wasn't even on the list of things to be fixed at this point, i.e. it's been that way for so long that it's become a feature, not a bug.
Dec 10, 2016, 7:47 pm
#59
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,313
I just changed a SFO-YYZ to SFO-YYZ (stop) YYZ-YVR (stop) YVR-SFO for what was quoted as $75.
Sure enough, when the agent got to the final screen, it wanted $90.
She put me on hold, talked to ticketing, and I was charged $75.
Sure enough, when the agent got to the final screen, it wanted $90.
She put me on hold, talked to ticketing, and I was charged $75.
Dec 11, 2016, 3:31 pm
#60
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
That $150 change fee per direction hurts! especially for short haul redemptions 
They should offer a discount on the $150 fee if an Aeroplan member cancels an award online, even without Aeroplan Diamond status. They ought to pass on the savings from the prevented phone call!
They should offer a discount on the $150 fee if an Aeroplan member cancels an award online, even without Aeroplan Diamond status. They ought to pass on the savings from the prevented phone call!