Change to Flight Aeroplan Rewards Fees
Oct 14, 16, 3:11 pm
#31
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,272
Originally Posted by InstantElite
Why did they increase the fee to cancel online from $90 to $150 for regular Aeroplan members ? Did their costs for this operation increase so much ?
This is another incentive for me to accumulate points with flexible rewards programs such as Amex MR or SPG, so I that I can avoid being bound by the shenanigans of the crooks that operate Aeroplan
This is another incentive for me to accumulate points with flexible rewards programs such as Amex MR or SPG, so I that I can avoid being bound by the shenanigans of the crooks that operate Aeroplan
Oct 14, 16, 4:24 pm
#32
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,152
Originally Posted by margarita girl
Change fees used to be $75 and cancel fees were $150 (I think). Then AE decided to go to a uniform $90 for changes and cancellations (I assumed they had way more changes than cancellations). Now they've decided to charge different amounts again.
Next up, $125 for changes/cancellations?
And I was annoyed when UA implemented a charge for changes/cancellation on Star Alliance partner tickets less than 24 hrs before departure!
Next up, $125 for changes/cancellations?
And I was annoyed when UA implemented a charge for changes/cancellation on Star Alliance partner tickets less than 24 hrs before departure!
At one time no fee for cancelling and all points returned.
Oct 14, 16, 4:57 pm
#33
Join Date: Oct 2013
Programs: LT Marriott Titanium, AC SE
Posts: 188
Originally Posted by vernonc
Someone has to pay to fix the daily online outages
Oct 14, 16, 5:29 pm
#35
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Originally Posted by dafonz
What I want to know is.. ... is going on when they have those outrages? What is actually happening from a technical perspective. I just don't understand
Because "outrages" is more likely the stuff you'll find here at AC FT Central
Oct 14, 16, 5:40 pm
#36
Join Date: Oct 2013
Programs: LT Marriott Titanium, AC SE
Posts: 188
Originally Posted by 24left
I assume you meant "outages".....on Aeroplan's site
Because "outrages" is more likely the stuff you'll find here at AC FT Central
Because "outrages" is more likely the stuff you'll find here at AC FT Central
And yes I meant outages. I want to know what they're doing with their damn IT setup and why it's so awful.
Oct 14, 16, 6:07 pm
#38
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,014
Originally Posted by segacs
And the remainder of Aeroplan members, those without Diamond status, will further find this program devalued to nothing.
Just like, I stopped collecting air miles something like 13 years ago. smoke and mirrors really.
OTOH if you have status, these changes are more good than bad. Single scenario that's worse is if you want to change within 22 days *and* you need to change both ways.
Oct 14, 16, 7:00 pm
#39
Join Date: Sep 2010
Location: YVR
Programs: AC Super Elite, Bonvoy Titanium
Posts: 4,499
For diamond members - if it's 22 days before departure, then I can just cancel for $30 and then rebook? So in that case the fee has gone from $90 to $30?
After that the change (if in both directions) has gone from $90 to $150 for diamond members. Would have been a lot more palatable if it was $50 in each direction.
I wonder how much input AC has on this since it effectively makes their frequent flyer program less attractive - assuming they don't get any of this new revenue, and only Aeroplan does.
After that the change (if in both directions) has gone from $90 to $150 for diamond members. Would have been a lot more palatable if it was $50 in each direction.
I wonder how much input AC has on this since it effectively makes their frequent flyer program less attractive - assuming they don't get any of this new revenue, and only Aeroplan does.
Oct 14, 16, 7:01 pm
#40
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, UA Gold, Bonvoy Tit LT Sil, Hyatt Glob, HH Diamond, Accor Silver
Posts: 41,523
I can't recall the last time I had to change both directions at once.
Typically, I book something, and then as better flights open up, I change. So this will save me $15 CAD per call, if I understand correctly.
And cancellations dropping from $90 to $30 is great!
Typically, I book something, and then as better flights open up, I change. So this will save me $15 CAD per call, if I understand correctly.
And cancellations dropping from $90 to $30 is great!
Oct 14, 16, 7:32 pm
#43
Join Date: Sep 2010
Location: YVR
Programs: AC Super Elite, Bonvoy Titanium
Posts: 4,499
Originally Posted by Jumper Jack
This doesnt make any sense... so effectively just cancel and rebook?
After that it becomes pretty expensive ...
Oct 14, 16, 7:47 pm
#44
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, UA Gold, Bonvoy Tit LT Sil, Hyatt Glob, HH Diamond, Accor Silver
Posts: 41,523
Originally Posted by yvr76
22 days out yes. From Aeroplan's perspective, this reduces call center load as you can cancel and rebook both online.
After that it becomes pretty expensive ...
After that it becomes pretty expensive ...
Oct 14, 16, 11:42 pm
#45
Join Date: Dec 2008
Location: Delta, BC
Posts: 1,603
Originally Posted by dafonz
Alaska is such a better program. Unfortunately with everything else happening with the competition, I see devals in the future. Not as bad as the Emirates.. but enhancements are on the way.
Alaska is somewhat unique as they have a relatively long history but a regional focus with multiple partners but not an alliance member. This differentiates them from the US legacies and perhaps causes them to look at customer loyalty from a broader perspective. They haven't yet followed their larger partner AA down the devaluation path but I'd expect there will be some changes as they roll-out their own version of premium economy.
