How Can AC employees tell that you have Altitude Status?
Oct 31, 2016, 11:38 am
#271
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To me, It’s obvious that they are getting many people Super Elite line who are not entitled to be in that line. This is why the agents are asking for the Card, or whatever else. They just want to make sure that only Super Elites are being served in that line , plain and simple. I really don’t get why people take offense to being asked a question
I keep my card out. It solves all problems.
If System wide every SE did this , I’m curious to see the result……. Perhaps atleast the result would be no more Frustrated SE’s , atleast those who take offense to questions
I keep my card out. It solves all problems.
If System wide every SE did this , I’m curious to see the result……. Perhaps atleast the result would be no more Frustrated SE’s , atleast those who take offense to questions
We're offended by "The economy line is over there" and "Are you using your dad's Aeroplan number?"
Though I'm already wearing a bag tag that looks pretty much identical to the card, and it only helps in rare situations.
Oct 31, 2016, 11:38 am
#272
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Oct 31, 2016, 11:40 am
#273
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Asking for a card is fine. Requiring one, when the info is already attached to the PNR (or the pax is able to provide the AE#), is problematic. There is no published policy saying you are only entitled to elite benefits with the physical card, so it's unreasonable to demand one when there are easy ways of determining whether you have the status using their computer system.
Oct 31, 2016, 11:43 am
#274
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I am quite fine with them requiring the information be on the PNR for you to be entitled to any benefits.
However, they need to fix the Aeroplan issue for this to work.
Oct 31, 2016, 11:48 am
#275
Join Date: Aug 2012
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Fly in the ointment is still that the passenger is clogging up a point of service while the agent looks for (invalid) number on the PNR.
The use of the card enables those people to be redirected before reaching the point of service, and to be honest, I prefer that.
The use of the card enables those people to be redirected before reaching the point of service, and to be honest, I prefer that.
Oct 31, 2016, 11:50 am
#276
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Because "clogging up a point of service" while I pull out my SE card (it's used so rarely that I actually threw down my Chiptopia card before realizing my mistake) is no better.
My NEXUS card is easily accessible when I fly, and I have no issue keeping my SE card with it while I'm traveling, but I need to know to do this before I get to the front of the line.
Oct 31, 2016, 1:00 pm
#277
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I feel like I end up saying this every page in this thread, but no one is offended by "Are you Super Elite?"
We're offended by "The economy line is over there" and "Are you using your dad's Aeroplan number?"
You say that in jest, but it would probably solve half my issues
Though I'm already wearing a bag tag that looks pretty much identical to the card, and it only helps in rare situations.
We're offended by "The economy line is over there" and "Are you using your dad's Aeroplan number?"
You say that in jest, but it would probably solve half my issues
Though I'm already wearing a bag tag that looks pretty much identical to the card, and it only helps in rare situations.
My stance still remains that no real issues exist , people just need to answer questions and not get offended.
Anyhow, I always have my card handy with my passport folio in case I need it.
Oct 31, 2016, 7:38 pm
#278
Join Date: May 2016
Posts: 2,494
What if they made a turnstile to get into the priority and SE check in lines, and required you to swipe your card or scan the QR code from your app to get past the turnstile?
Nov 1, 2016, 4:58 am
#279
Join Date: Oct 2009
Location: YUL
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While waiting in the YUL transborder priority check-in line this morning, a couple pax strolled into the SE line. The agent closest to that lane took a second while serving another pax to ask if they were SEs. When they responded with a confused look, he pointed them to the correct check-in line.
How hard was that?
How hard was that?
Nov 1, 2016, 5:53 am
#280
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While waiting in the YUL transborder priority check-in line this morning, a couple pax strolled into the SE line. The agent closest to that lane took a second while serving another pax to ask if they were SEs. When they responded with a confused look, he pointed them to the correct check-in line.
How hard was that?
How hard was that?
So, to bring this thread back ....there is a difference between being asked for your card, being asked if you are SE if you wander into the SE line
AND
Pointing and saying: "The regular is over there" BEFORE asking to see your card or other.
or
Saying "Well, just because you have SE tags on your bag doesn't mean anything. Many people use tags of family members". The Air Canada employee at the gate in YUL automatically assumed I was a cheater. (Perhaps she should take some enhanced customer service training on how to ask the right question.)
None of this explains why I am not asked if I "belong" when I fly AC out of some international destinations, nor why I am never asked when in line with other carriers.
Period.
Nov 1, 2016, 7:39 am
#281
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Right.
So, to bring this thread back ....there is a difference between being asked for your card, being asked if you are SE if you wander into the SE line
AND
Pointing and saying: "The regular is over there" BEFORE asking to see your card or other.
or
Saying "Well, just because you have SE tags on your bag doesn't mean anything. Many people use tags of family members". The Air Canada employee at the gate in YUL automatically assumed I was a cheater. (Perhaps she should take some enhanced customer service training on how to ask the right question.)
None of this explains why I am not asked if I "belong" when I fly AC out of some international destinations, nor why I am never asked when in line with other carriers.
Period.
So, to bring this thread back ....there is a difference between being asked for your card, being asked if you are SE if you wander into the SE line
AND
Pointing and saying: "The regular is over there" BEFORE asking to see your card or other.
or
Saying "Well, just because you have SE tags on your bag doesn't mean anything. Many people use tags of family members". The Air Canada employee at the gate in YUL automatically assumed I was a cheater. (Perhaps she should take some enhanced customer service training on how to ask the right question.)
None of this explains why I am not asked if I "belong" when I fly AC out of some international destinations, nor why I am never asked when in line with other carriers.
Period.
Nov 1, 2016, 3:12 pm
#282
Join Date: Apr 2013
Location: YVR
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Saying "Well, just because you have SE tags on your bag doesn't mean anything. Many people use tags of family members". The Air Canada employee at the gate in YUL automatically assumed I was a cheater. (Perhaps she should take some enhanced customer service training on how to ask the right question.)
Every time I see this thread title pop up, I find it humourous.
"How Can AC employees tell that you have Altitude Status?"
Answer: They can't. They can only tell what the computer tells them. The rest is posturing.
Nov 1, 2016, 3:32 pm
#283
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This is why the tags are pointless. When I see them, I always glance at the crotch of the pax to check it all out.
Every time I see this thread title pop up, I find it humourous.
"How Can AC employees tell that you have Altitude Status?"
Answer: They can't. They can only tell what the computer tells them. The rest is posturing.
Every time I see this thread title pop up, I find it humourous.
"How Can AC employees tell that you have Altitude Status?"
Answer: They can't. They can only tell what the computer tells them. The rest is posturing.
Thanks for this contribution. (I'm being sarcastic and the emoji isn't doing it for me)
Perhaps, then, you can memo Air Canada and tell them we don't need Altitude bag tags or even cards.
Just train the employees to do the crotch test.
Solved.
Nov 1, 2016, 4:37 pm
#284
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Being part of the 1% is one thing. Helping the 99% feel like they're not being stepped on is probably key to being respected as "deserving" the 1%. (btw, I'm not commenting on any specific person, but Trudeau Sr. vs Jr. is a reasonable example) I've had a 10+ year senior inhouse lawyer talk disparagingly about working for Air Canada, and this dude is NOT underpaid.
So yes, I generally check out the threads on people; Brioni? Alexander McQueen? Duchamp? Turnbull and Asser? Levis? And I assure you, so do the CSRs. This is a fault of all people, and I don't think I'm merely projecting.
As my hair has grown longer, the louder the question "Are you SUPER ELITE" is yelled...
But you're right, whether a guy dresses left or right doesn't matter so much... and this only applies to guys I suppose.
Nov 1, 2016, 4:49 pm
#285
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