Flight Pass Waiting period
Jun 20, 2016, 1:21 pm
#46
Original Poster
Join Date: Apr 2013
Location: YVR
Programs: Ice Cream Club, AC SE MM, Bonvoy Life Plat
Posts: 2,803
Curiosity just got the better of me and I bought a new FP. I did see the company field that I never noticed before (it is optional and have never input in it). I did not at any time see any reference to a 24 hour hold. I immediately received email confirmation of purchase of the FP.
I noticed that the FP FAQ says
Perhaps when you remove your AE number and input your UA MP number, it throws an error because it can no longer validate the eligibility of the traveller to use the FP.
I noticed that the FP FAQ says
Perhaps when you remove your AE number and input your UA MP number, it throws an error because it can no longer validate the eligibility of the traveller to use the FP.
I receive the same confirmation immediately after purchasing an FP, and my confirmation email says "Name of Educational Institution: <companynamehere>". This is because I do fill in the Company Name.
It's when I log in to the FP and attempt to do a booking that I run into a hindrance... 24 hours later it's all good. If you're still within the first 24 hours, go check to see if you can actually perform a booking. Also Flex might be different than Lattitude, method of payment (amex vs CC), certain FPs perhaps under some promotion... not sure.
Jun 20, 2016, 7:54 pm
#47
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
Flex FP paid by Amex. Manage My Flight Pass offered me flights that were within 24 hours of buying the FP as well as later ones. Chose flight that was just about exactly 24 hours after FP purchase (coincidence) and already in OLCI window. Completed OLCI and eUp confirmed and seat selected.
Oct 15, 2017, 10:43 am
#48
Join Date: Feb 2014
Location: YYC, SFO, OAK
Programs: AS MVP 75K, AA Platinum, IHG Platinum, Club Carlson Gold
Posts: 734
Bought Southwestern pass today and they're enforcing the 24 hour rule. I don't think this is very customer friendly and I call BS on needing to take 24 hours to "finalize" the purchase. Amex has certainly already approved the purchase...
Maybe they could say you can't buy this pass and use it right away for travel within 24 hours, but let you book seats 1 week+ out.
Despite this, the expiration of the pass is still 365 days after purchase, including the day I couldn't use it.
Maybe they could say you can't buy this pass and use it right away for travel within 24 hours, but let you book seats 1 week+ out.
Despite this, the expiration of the pass is still 365 days after purchase, including the day I couldn't use it.
Oct 15, 2017, 10:54 am
#50
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
Bought Southwestern pass today and they're enforcing the 24 hour rule. I don't think this is very customer friendly and I call BS on needing to take 24 hours to "finalize" the purchase. Amex has certainly already approved the purchase...
Maybe they could say you can't buy this pass and use it right away for travel within 24 hours, but let you book seats 1 week+ out.
Despite this, the expiration of the pass is still 365 days after purchase, including the day I couldn't use it.
Maybe they could say you can't buy this pass and use it right away for travel within 24 hours, but let you book seats 1 week+ out.
Despite this, the expiration of the pass is still 365 days after purchase, including the day I couldn't use it.
Oct 15, 2017, 11:20 am
#52
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
Oct 15, 2017, 11:36 am
#54
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,396
Oct 15, 2017, 11:58 am
#55
Join Date: Feb 2014
Location: YYC, SFO, OAK
Programs: AS MVP 75K, AA Platinum, IHG Platinum, Club Carlson Gold
Posts: 734
Please tell me I'm clicking the wrong "Book a flight" button...
Otherwise I'll just call and get them to refund and maybe try the Latitude version
Otherwise I'll just call and get them to refund and maybe try the Latitude version
Oct 16, 2017, 6:48 am
#57
Original Member
Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL
Posts: 14,321
Weird--never happened to me on dozens of flight passes. I just bought a new flight pass Friday and booked a flight in minutes after buying it. Just like everything else in AC's IT, obviously YMMV.
Presume it is ok now?
Presume it is ok now?
Oct 16, 2017, 7:29 am
#58
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
I am wondering if it has something to do with the first FP purchase? Perhaps, for those of us who buy them frequently, AC has no concern with the payment.
Oct 16, 2017, 7:40 am
#59
Join Date: Mar 2014
Programs: AC SE100k, Marriott Titanium, UA Silver
Posts: 2,648
If I recall correctly, then I think the first time I bought a flight pass, there was a 24-hour wait period before I could book.
Oct 16, 2017, 8:43 am
#60
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255