Recognizing your loyalty
May 19, 2016, 6:55 pm
#151
Join Date: Apr 2013
Location: YVR
Programs: Ice Cream Club, AC SE MM, Bonvoy Life Plat
Posts: 2,803
Jun 10, 2016, 4:04 am
#152
Join Date: Nov 2005
Location: YYT/YYZ
Programs: AC*SE, AC*MM, SPG Gold, FPC Plat, HHonors Diamond, PC Plat Elite, R&C Club 5C, Hyatt GP
Posts: 2,201
Any more experiences with this alleged new policy? I've yet to notice any difference at the airport or in the air. In fact from my last few visits, the YVR domestic MLL staff seem to have shifted to silent interaction mode.
Jun 10, 2016, 6:00 am
#153
Join Date: Dec 2010
Location: YYZ
Programs: AC 50K, Marriott Lifetime Platinum
Posts: 1,551
This policy seems to be trickling through. At the YYZ trans-border MLL on Tuesday this week, the agent specifically asked me how my day was going and if there was anything that they could do for me. During checkin YYZ-YUL on Thursday, the agent noticed that my TA had not booked me a preferred seat and offered me a better seat. During checkin YUL-YYZ on Thursday, as I posted in another thread, the agent changed my flight that I missed and then ran over to the concierge to get the seat assigned.
Jun 10, 2016, 7:36 am
#154
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 579
YVR MLL yesterday The staff was quite had to ask what gate I was at, surprised that they did not offer to write it on the boarding pass.
Jun 10, 2016, 10:13 am
#157
Join Date: Oct 2008
Location: YYC
Posts: 4,035
Flying YYC-FRA on Wednesday this week, Concierge was on hand at the gate to check on the SEs (they know many of us by sight), came on board to check with a couple of them and the crew were also proactive in recognizing status.
Jun 10, 2016, 10:48 am
#158
Join Date: Dec 2011
Location: Canada/US
Programs: AC SE, Marriott LTPP, Avis +
Posts: 213
I've had YYC lounge check in staff stumble while saying: Mr XX thank you flying Air Canada. We appreciate your business. I like it but seems they're not yet used to saying it yet. Nothing changed in YYZ yet - the usually "thank you [Mr XX]".
Jun 10, 2016, 12:41 pm
#159
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,769
Nothing about my loyalty on entering the YYC lounge today. Nothing on the plane either. They're only serving drinks, but I would have thought taking the meal order was the time to do it.
Haven't noticed it any other time either.
Haven't noticed it any other time either.
Jun 10, 2016, 2:13 pm
#160
Join Date: Apr 2013
Location: YVR
Programs: Ice Cream Club, AC SE MM, Bonvoy Life Plat
Posts: 2,803
SD interacted with me yesterday, thanked me for choosing Air Canada, and addressed me by name. J seat, UA*S BP. Uneventful, normal flight.
GA on the other hand, kept pulling from Zone 3+ line as I stood in the Zone 1 line.
In a way, this might have been beneficial for Altitude members who were in Zone 3+, by remotely sensing that I was not Altitude and thus not pulling me. I expect AC to fart on non-Altitudes, which of course, recognizes the status of Altitude members more.
GA on the other hand, kept pulling from Zone 3+ line as I stood in the Zone 1 line.
In a way, this might have been beneficial for Altitude members who were in Zone 3+, by remotely sensing that I was not Altitude and thus not pulling me. I expect AC to fart on non-Altitudes, which of course, recognizes the status of Altitude members more.
Jun 10, 2016, 2:51 pm
#161
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,327
SD interacted with me yesterday, thanked me for choosing Air Canada, and addressed me by name. J seat, UA*S BP. Uneventful, normal flight.
GA on the other hand, kept pulling from Zone 3+ line as I stood in the Zone 1 line.
In a way, this might have been beneficial for Altitude members who were in Zone 3+, by remotely sensing that I was not Altitude and thus not pulling me. I expect AC to fart on non-Altitudes, which of course, recognizes the status of Altitude members more.
GA on the other hand, kept pulling from Zone 3+ line as I stood in the Zone 1 line.
In a way, this might have been beneficial for Altitude members who were in Zone 3+, by remotely sensing that I was not Altitude and thus not pulling me. I expect AC to fart on non-Altitudes, which of course, recognizes the status of Altitude members more.
Also, that is a situation where I would literally step in front. You are absolutely entitled to board at your leisure.
Jun 10, 2016, 2:55 pm
#162
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
Jun 10, 2016, 3:14 pm
#163
Join Date: Apr 2013
Location: YVR
Programs: Ice Cream Club, AC SE MM, Bonvoy Life Plat
Posts: 2,803
I find the onboard soft experience improving in strides. Still well behind others imho, but most would say I'm biased. Of course, I feel I am objective.
Jun 12, 2016, 2:58 pm
#164
Join Date: Dec 2010
Location: Calgary
Programs: Altitude E50K, WS Gold (status match)
Posts: 1,211
Does recognizing your loyalty also include upgrading your status? For some reason I am no longer showing as a E50K but as a E75K. Is this a glitch on AC's part or did someone upgrade my Altitude membership (I think SEs can only gift E50K right)? I am almost afraid to ask AC (and bit nervous mentioning this on the board) but I am so curious. So, did anyone else notice an unexplained bump up in their Altitude membership level?
If it was AC...many thanks!!
If it was AC...many thanks!!
Jun 12, 2016, 3:03 pm
#165
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,327
Does recognizing your loyalty also include upgrading your status? For some reason I am no longer showing as a E50K but as a E75K. Is this a glitch on AC's part or did someone upgrade my Altitude membership (I think SEs can only gift E50K right)? I am almost afraid to ask AC (and bit nervous mentioning this on the board) but I am so curious. So, did anyone else notice an unexplained bump up in their Altitude membership level?
If it was AC...many thanks!!
If it was AC...many thanks!!