Last edit by: jaysona
Update: 14-Jan 2016, 00:50
The old website is in the process of being "retired"
Leaving the below here for now for the sake of posterity and reference.
Most of the old website URLs now redirect to the new "beta" website.
The old website is in the process of being "retired"
Leaving the below here for now for the sake of posterity and reference.
Accessing the "old" website.
At the moment (09-Sep-2016) accessing the old and functional website is still possible.
The procedure to access the old website requires a few steps.
1. Clear all aircanada.com related cookies and browser cache.
2. Go to this URL. https://www.aircanada.com/en/go-beta.html
3. Click on book travel Button at the top left of the screen.
Alternatively for some clicking on one the following links will work for some as well.
https://www.aircanada.com/aco/flights.do or;
https://www.aircanada.com/en/home.ht...ialSignon=true
"A digital transformation underway at Air Canada is reshaping the customer experience in almost every way"
At the moment (09-Sep-2016) accessing the old and functional website is still possible.
The procedure to access the old website requires a few steps.
1. Clear all aircanada.com related cookies and browser cache.
2. Go to this URL. https://www.aircanada.com/en/go-beta.html
3. Click on book travel Button at the top left of the screen.
Alternatively for some clicking on one the following links will work for some as well.
https://www.aircanada.com/aco/flights.do or;
https://www.aircanada.com/en/home.ht...ialSignon=true
"A digital transformation underway at Air Canada is reshaping the customer experience in almost every way"
New Air Canada Website!
#1007
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Due to complaints in late airport swaps AC have enhanced the process of flying on certain routes by only confirming aircraft type once you are on board.
We understand this may lead to people on the same PNR being seated separately, along with kids being left alone, but believe this action will provide an overall improvement for all our passengers in the future.
You can still pay to pick a preferred seat but we wont confirm it until you are on board and, due to some passengers not turning up on planned flights may sell 28 preferred seats when only 20 are available. Those who do not get the seat they paid for, may contact AC and may receive a good will refund.
We understand this may lead to people on the same PNR being seated separately, along with kids being left alone, but believe this action will provide an overall improvement for all our passengers in the future.
You can still pay to pick a preferred seat but we wont confirm it until you are on board and, due to some passengers not turning up on planned flights may sell 28 preferred seats when only 20 are available. Those who do not get the seat they paid for, may contact AC and may receive a good will refund.
#1010
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,944
#1011
Join Date: Dec 2002
Location: YYZ
Programs: AC E50K MM * DL MM * HH Diamond * Marriott Lifetime Titanium * Queen's '92
Posts: 5,938
#1012
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
On Feb 17, post 1001, I noted that rows were missing from the seat maps. Today is March 27. They are still missing.
#1013
Join Date: Jan 2017
Location: YYC
Programs: AC SE100K/*G, Nexus
Posts: 208
Today my "Filter Results" button has disappeared completely, any tips on getting it back?
I'm using Firefox, have tried both regular and private windows, have turned off all ad blockers, have cleared all caches and cookies, and still can't get the darn button to show.
I'm using Firefox, have tried both regular and private windows, have turned off all ad blockers, have cleared all caches and cookies, and still can't get the darn button to show.
#1014
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Good news is, the website has now been replaced by lots of white space, smaller font and the requirement to click more things than before just to get the same - or less - information.... but with more white space.
#1015
Join Date: Jan 2017
Location: YYC
Programs: AC SE100K/*G, Nexus
Posts: 208
AC's IT has got nothin' over those sock monkeys.
#1016
Join Date: Jan 2009
Programs: AC, AA, AS, UA, WN, IHG, Hilton
Posts: 174
PLEASE EVERYONE, send AC feedback, like I did this morning, to go back to the old layout. If this keeps up, I may start flying PD not just to fly to downtown Toronto, but even when heading to the west side of the GTA.
#1017
Original Poster
Join Date: Apr 2013
Location: YVR
Programs: Ice Cream Club, AC SE MM, Bonvoy Life Plat
Posts: 2,802
This is ridiculous. You have to click over and over just to view the flight number and equipment type. While '90% don't know what plane they're on', for frequent travellers and avgeeks, that information being readily available is very important. In addition, for any route, like the Rapidairs, where there's more than 10 flights, you now have to click just to view the ones later in the day. AHHHHHHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !
PLEASE EVERYONE, send AC feedback, like I did this morning, to go back to the old layout. If this keeps up, I may start flying PD not just to fly to downtown Toronto, but even when heading to the west side of the GTA.
PLEASE EVERYONE, send AC feedback, like I did this morning, to go back to the old layout. If this keeps up, I may start flying PD not just to fly to downtown Toronto, but even when heading to the west side of the GTA.
#1018
Join Date: Jan 2009
Programs: AC, AA, AS, UA, WN, IHG, Hilton
Posts: 174
For the flight number and aircraft types, at least on WS, it's a single click to see it directly below vs. AC's new method of a pop-up box, which have been annoying anywhere since 1996!
#1019
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Not that AC ever seems to have placed a priority on having a website that allows everyone to buy tickets, pick seats, upgrade flights etc... As evidenced by the 1,000 posts in this thread.
#1020
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
This is ridiculous. You have to click over and over just to view the flight number and equipment type. While '90% don't know what plane they're on', for frequent travellers and avgeeks, that information being readily available is very important. In addition, for any route, like the Rapidairs, where there's more than 10 flights, you now have to click just to view the ones later in the day. AHHHHHHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !
PLEASE EVERYONE, send AC feedback, like I did this morning, to go back to the old layout. If this keeps up, I may start flying PD not just to fly to downtown Toronto, but even when heading to the west side of the GTA.
PLEASE EVERYONE, send AC feedback, like I did this morning, to go back to the old layout. If this keeps up, I may start flying PD not just to fly to downtown Toronto, but even when heading to the west side of the GTA.
Many of us have sent feedback. I've even sent feedback regarding seat maps with missing rows, or the inability to select seats during booking or other crap. And yes, as mentioned by others, why are there no filter buttons.
Nothing has changed.
Alone, white space can be elegant, perhaps as paint on a wall, or dishes on a table with say a navy blue runner on bamboo.....
But who thought this !?&$%#! design was a good idea?
Was it tested against people who fly once a year?
Was it tested for FFs?
Did someone design it because it made sense to their peer group?
How is this useful?
As noted upthread, you can't see the detail of all available flights. Instead, you have to click EVERY SINGLE ONE OF THESE.
Oooooh, look at the white space.
Last edited by 24left; Apr 3, 2018 at 2:10 pm