New Air Canada Website!

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Old Apr 7, 18, 1:53 am   -   Wikipost
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Last edit by: jaysona
Wiki Link
Update: 14-Jan 2016, 00:50

The old website is in the process of being "retired"
Leaving the below here for now for the sake of posterity and reference.
Accessing the "old" website.

At the moment (09-Sep-2016) accessing the old and functional website is still possible.

The procedure to access the old website requires a few steps.

1. Clear all aircanada.com related cookies and browser cache.
2. Go to this URL. https://www.aircanada.com/en/go-beta.html
3. Click on book travel Button at the top left of the screen.

Alternatively for some clicking on one the following links will work for some as well.

https://www.aircanada.com/aco/flights.do or;
https://www.aircanada.com/en/home.ht...ialSignon=true

"A digital transformation underway at Air Canada is reshaping the customer experience in almost every way"
Most of the old website URLs now redirect to the new "beta" website.
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Old Jan 24, 16, 5:42 pm
  #121  
 
Join Date: Nov 2014
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Originally Posted by pitz View Post
Can't find a menu or any description of the food. Despite following links to such.
You mean this? https://www.aircanada.com/ca/en/aco/...ess-class.html

It's more than what I remember being available on the the old website, although it's still lacking. On the other hand, I suspect that having them describe every meal in every class of service when the meals vary according to destination might be asking for too much.
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Old Jan 24, 16, 5:53 pm
  #122  
 
Join Date: Apr 2002
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Originally Posted by islandcub1 View Post
You mean this? https://www.aircanada.com/ca/en/aco/...ess-class.html

It's more than what I remember being available on the the old website, although it's still lacking. On the other hand, I suspect that having them describe every meal in every class of service when the meals vary according to destination might be asking for too much.
I was thinking along the lines of the Y BoB, but I do think that page you linked has set expectations way too high. Is Alberta steak and Salmon guaranteed to be catered on every Int'l AC flight for J? Don't think so.
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Old Jan 24, 16, 5:55 pm
  #123  
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Wirelessly posted (Mozilla/5.0 (BlackBerry; U; BlackBerry 9780; en-US) AppleWebKit/534.8+ (KHTML, like Gecko) Version/6.0.0.666 Mobile Safari/534.8+)

Originally Posted by ridefar
Originally Posted by Jebby_ca View Post
Seriously... why would you even start a flight booking for 0 passengers?

And having to click on the Passengers section to see the different type of passengers - not very user friendly IMHO. Extra clicks... why does a new UI always lead to extra clicks?
Nor does it accept the three letter airport codes, at least in safari. Well, actually, it lets you enter them. And the dates. And the 0 passengers. And then when you click to go forward then and only then does it force you to go back and actually select Calgary blah blah for YYC. It is like every option they had to make the site suck and difficult to use they enthusiastically chose.

Seriously. When a business relies on its website to book revenue, the website is absolutely critical. Aside from the backend app/db that it is accessing this is the single most important IT AC can do. And this effort is so amateur it is ridiculous.
Serious question:

What was wrong with the old site that was fixed in the new one?
KenHamer is offline  
Old Jan 24, 16, 6:09 pm
  #124  
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Originally Posted by KenHamer View Post
Wirelessly posted (Mozilla/5.0 (BlackBerry; U; BlackBerry 9780; en-US) AppleWebKit/534.8+ (KHTML, like Gecko) Version/6.0.0.666 Mobile Safari/534.8+)



Serious question:

What was wrong with the old site that was fixed in the new one?
What was working with the old site that's now broken?
Stranger is offline  
Old Jan 24, 16, 6:24 pm
  #125  
 
Join Date: Dec 2011
Location: YEG
Posts: 2,237
some haters and lovers of AC need to get a grasp of reality

it's a revised website, it sort of works, tomorrow it will be better, ( probably) no one has died

frankly some peoples agendas/posts here are getting tiresome
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Old Jan 24, 16, 6:34 pm
  #126  
 
Join Date: May 2004
Location: Ottawa
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Posts: 1,563
I assume AC will be looking to FT to find out what needs to be fixed with the new website.

My short list so far (after 5 minutes of trying to book a flight with a Flight Pass)

1. The Flight Pass section of the website seems to be completely broken. (We're sorry... We are unable to continue - this session has expired. Please start over. You may require this code if reporting a problem to Website Assistance. RC=806 component=srvt)

2. The My Account section had my data, but also some fictional data (or data from someone else). When I tried to edit it, it wouldn't accept the changes. Now I can't even get to the My Account section of the website.
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Old Jan 24, 16, 6:39 pm
  #127  
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Originally Posted by dyzs View Post
Can't wait for Monday am...
Will they have reverted to the old site by then?
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Old Jan 24, 16, 7:15 pm
  #128  
 
Join Date: Feb 2007
Location: YVR
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Originally Posted by Sopwith View Post
First time I tried it:

https://book.aircanada.com/pl/AConli...verrideServlet

Hasn't worked yet.

Originally Posted by xLuther View Post
some haters and lovers of AC need to get a grasp of reality

it's a revised website, it sort of works, tomorrow it will be better,
Hope so. Still not working on my iPad.
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Old Jan 24, 16, 7:27 pm
  #129  
 
Join Date: Dec 2002
Location: Toronto, ON, CANADA
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Originally Posted by xLuther View Post
some haters and lovers of AC need to get a grasp of reality

it's a revised website, it sort of works, tomorrow it will be better, ( probably) no one has died

frankly some peoples agendas/posts here are getting tiresome
If I deployed something akin to the new AC website at one of my clients, I'd be sued...
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Old Jan 24, 16, 7:30 pm
  #130  
 
Join Date: Dec 2011
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Originally Posted by Sopwith View Post
Hope so. Still not working on my iPad.
FWIW

just did log in, sample booking with our house iPad, ( Air 2 iOS 9.2.1) Safari browser

no issues
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Old Jan 24, 16, 7:31 pm
  #131  
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Originally Posted by Sopwith View Post
...Still not working on my iPad.

CONFIRMED. The new AIR CANADA SITE DOES NOT WORK ON MY iPAD.

The AC site does not load and despite repeated refreshes, it freezes. When it loads again, you can't scroll down. You can't scroll up when it finally scrolls down. You can swipe up and down all you want and the screen image does not move.

I've never had this experience with any other site on my iPAD. EVER!!!!

For shiggles, I've tested AA, UA, CBC, Global News....all load fast and completely functional

FlyerTalk, with all its ads loads in a blink.


Did anyone at Air Canada TEST this on mobile devices BEFORE it was launched?

The whiteness of the page is so compelling.


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Old Jan 24, 16, 7:31 pm
  #132  
 
Join Date: Dec 2002
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Originally Posted by islandcub1 View Post
You mean this? https://www.aircanada.com/ca/en/aco/...ess-class.html

It's more than what I remember being available on the the old website, although it's still lacking. On the other hand, I suspect that having them describe every meal in every class of service when the meals vary according to destination might be asking for too much.
Why can't they list the menus for each flight? They have a search for the inflight entertainment on your flight: https://www.aircanada.com/us/en/aco/...rtainment.html

ANA does it for the meals as well: http://www.ana.co.jp/wws/japan/e/asw...eal/#anchor007
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Old Jan 24, 16, 7:33 pm
  #133  
 
Join Date: Dec 2011
Location: YEG
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i suggest update your ipads, flush cache and browser history

but i suggest that as a weekly activity
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Old Jan 24, 16, 7:34 pm
  #134  
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Originally Posted by Jebby_ca View Post
Why can't they list the menus for each flight? They have a search for the inflight entertainment on your flight: https://www.aircanada.com/us/en/aco/...rtainment.html

ANA does it for the meals as well: http://www.ana.co.jp/wws/japan/e/asw...eal/#anchor007
Many airlines and passenger railways offer full menu view in advance... and some allow one to place their order in advance of the flight.
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Old Jan 24, 16, 7:36 pm
  #135  
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Originally Posted by xLuther View Post
i suggest update your ipads, flush cache and browser history

but i suggest that as a weekly activity

Already done. Nothing has changed or improved. Swiping all over the screen makes no difference.

All the other sites work.

The previous AC website worked perfectly fine yesterday and no, I'm not buying a new iPAD
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