New Air Canada Website!

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Old Apr 7, 18, 1:53 am   -   Wikipost
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Last edit by: jaysona
Wiki Link
Update: 14-Jan 2016, 00:50

The old website is in the process of being "retired"
Leaving the below here for now for the sake of posterity and reference.
Accessing the "old" website.

At the moment (09-Sep-2016) accessing the old and functional website is still possible.

The procedure to access the old website requires a few steps.

1. Clear all aircanada.com related cookies and browser cache.
2. Go to this URL. https://www.aircanada.com/en/go-beta.html
3. Click on book travel Button at the top left of the screen.

Alternatively for some clicking on one the following links will work for some as well.

https://www.aircanada.com/aco/flights.do or;
https://www.aircanada.com/en/home.ht...ialSignon=true

"A digital transformation underway at Air Canada is reshaping the customer experience in almost every way"
Most of the old website URLs now redirect to the new "beta" website.
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Old Apr 3, 18, 2:08 pm
  #1021  
 
Join Date: Aug 2013
Location: YVR - MILLS Waypoint
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Perfection of form implies poverty of content - debate.
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Old Apr 3, 18, 4:42 pm
  #1022  
 
Join Date: Jan 2017
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Originally Posted by Bohemian1 View Post
Perfection of form implies poverty of content - debate.
Edward Tufte would like a word with you.
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Old Apr 3, 18, 7:51 pm
  #1023  
 
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Originally Posted by RangerNS View Post
Edward Tufte would like a word with you.
And I'd like a word with him. Actually several, since I'm sure it would be a deeply fascinating conversation. Love his books.
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Old Apr 3, 18, 8:45 pm
  #1024  
 
Join Date: May 2004
Programs: aeroplan
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Originally Posted by Bohemian1 View Post
Perfection of form implies poverty of content - debate.
No perfection of form OR content OR function.

Just booked 4 tickets online, all AC flights, for close to $8000. Couldn't select seats...had to phone Air Canada. The person I spoke with (who was very good) said she was going to send a complaint to their IT dept. (probably a couple of guys named Gilbert and Jedi operating out of someone's basement).
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Old Apr 3, 18, 9:05 pm
  #1025  
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Originally Posted by yhzflyer View Post
No perfection of form OR content OR function.

Just booked 4 tickets online, all AC flights, for close to $8000. Couldn't select seats...had to phone Air Canada. The person I spoke with (who was very good) said she was going to send a complaint to their IT dept. (probably a couple of guys named Gilbert and Jedi operating out of someone's basement).

LMAO

The AC agent I spoke with the other day didn't believe me when I told her seats could not be selected during purchase, that in Manage Bookings, the "Seat select" option was grayed out, that if you clicked it, it said


(also, nice white space)


So as she was busy typing away a trouble report, I reminded her that it's been almost 2 months since I noticed rows were missing on the seats maps and apparently AC IT can't find the missing rows....as they are still missing.....

Oh let's see, what else.

Ah, then she tested what I told her about not being able to book seats (despite my repeated offers to email her the screen shots) and yep, she came to the same conclusion

And yet, here we are
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Old Apr 3, 18, 11:08 pm
  #1026  
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Ah, new page up on the website. Ok.......



I can't find "INVALID DATE" on my calendar.

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Old Apr 4, 18, 12:23 am
  #1027  
 
Join Date: Jan 2017
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Originally Posted by Bohemian1 View Post
And I'd like a word with him. Actually several, since I'm sure it would be a deeply fascinating conversation. Love his books.
I had a question for him once, too. His response was "who are you, get out of my house"

https://imgs.xkcd.com/comics/donald_knuth.png
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Old Apr 4, 18, 4:14 am
  #1028  
 
Join Date: Jan 2016
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Programs: FOTSG Tangerine Ex E35k (AC)
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Originally Posted by 24left View Post
Ah, new page up on the website. Ok.......



I can't find "INVALID DATE" on my calendar.


This is what AC call fixing the NaN bug.
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Old Apr 5, 18, 8:20 am
  #1029  
 
Join Date: Jan 2009
Programs: Aeroplan, OnePass, AAdvantage
Posts: 166
Another 'cool' feature of the 'details' click-joy is that it adds an hour to your trip. All of a sudden it takes 2h40 to fly YHZ-YOW on the 'undefined' aircraft type...aka CRA/CR9

Talk about an improvement!

What's hilarious, if the IT geniuses had simply replaced the 'details' hyperlink with the flight number and aircraft type in the exact same spot, there would be almost the same amount of white space.
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Old Apr 5, 18, 4:54 pm
  #1030  
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Join Date: Feb 2010
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Posts: 1,152
Any way to access the previous version of the web site?

This new version is just not an improvement, at all.
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Old Apr 5, 18, 9:18 pm
  #1031  
 
Join Date: Jun 2010
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Originally Posted by RZR View Post
Any way to access the previous version of the web site?

This new version is just not an improvement, at all.
The above is the same comments / comment we saw posted 18 months ago with the then new web site.
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Old Apr 6, 18, 6:40 am
  #1032  
 
Join Date: May 2004
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Originally Posted by traacs View Post
The above is the same comments / comment we saw posted 18 months ago with the then new web site.
And maybe in another 18 months time the web site will just have a phone number to call....which is what I have to do now anyway.
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Old Apr 6, 18, 7:11 am
  #1033  
 
Join Date: Apr 2011
Location: YYC
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And the new site is still unusable from overseas. The "site selection" (which allows you to pick your location for purchase if you are detected to be somewhere other than Canada) still doesn't work. Congrats AC. Your site is now unusable to 99.5% of the world's population. That is quite an achievement. Drunken clumsy monkeys could do better.
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Old Apr 6, 18, 8:56 am
  #1034  
 
Join Date: Mar 2010
Location: Canada
Programs: *G
Posts: 2,256
I had my first experience with the "new" website last night to book a relatively simple itinerary. It is an unbelievable jumble without any logic nor clarity. In particular, it was not clear if I had in fact selected my desired outbound, or had more clicks to go, or had in fact moved on to the return flight. But they are being crafty in trying to trick you into things you do not want. Seat selection pops up with the prices, but does not explicitly say you can ignore that step if you want. And the payment page, which shows a discount alongside an AMEX application, is the sort of marketing nonsense I abhor.

But more than anything, I cannot imagine anyone with little knowledge of flights, successfully completing all the byzantine steps. It used to be so simple "in the good old days".
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Old Apr 7, 18, 9:23 am
  #1035  
 
Join Date: Jun 2008
Location: YYC, Canada
Programs: Former AC*E, WorldPerks, Air Miles
Posts: 1,427
Thumbs down I hate the new booking engine

I can't sort by price or duration and I can't see the aircraft easily. Bring back the old one please. I'm actually looking on Aeroplan first to find the flights I want. That's saying something.
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