Sep 9, 2016, 9:35 pm
Last edit by: jaysona
Update: 14-Jan 2016, 00:50
The old website is in the process of being "retired"
Leaving the below here for now for the sake of posterity and reference.
Most of the old website URLs now redirect to the new "beta" website.
The old website is in the process of being "retired"
Leaving the below here for now for the sake of posterity and reference.
Accessing the "old" website.
At the moment (09-Sep-2016) accessing the old and functional website is still possible.
The procedure to access the old website requires a few steps.
1. Clear all aircanada.com related cookies and browser cache.
2. Go to this URL. https://www.aircanada.com/en/go-beta.html
3. Click on book travel Button at the top left of the screen.
Alternatively for some clicking on one the following links will work for some as well.
https://www.aircanada.com/aco/flights.do or;
https://www.aircanada.com/en/home.ht...ialSignon=true
"A digital transformation underway at Air Canada is reshaping the customer experience in almost every way"
At the moment (09-Sep-2016) accessing the old and functional website is still possible.
The procedure to access the old website requires a few steps.
1. Clear all aircanada.com related cookies and browser cache.
2. Go to this URL. https://www.aircanada.com/en/go-beta.html
3. Click on book travel Button at the top left of the screen.
Alternatively for some clicking on one the following links will work for some as well.
https://www.aircanada.com/aco/flights.do or;
https://www.aircanada.com/en/home.ht...ialSignon=true
"A digital transformation underway at Air Canada is reshaping the customer experience in almost every way"
New Air Canada Website!
Jan 22, 2017, 10:16 pm
#901
Join Date: Dec 2010
Location: Calgary
Programs: Altitude E50K, WS Gold (status match)
Posts: 1,211
Jan 22, 2017, 11:01 pm
#903
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,759
Still have periodic issues logging in with Chrome, where I just get the spinning flight indefinitely. Not sure why they can't just keep you logged in if you click "remember my Aeroplan".
Anyway, clearing cookings for just 'aircanada' resolves the login issues:
chrome://settings/cookies
Anyway, clearing cookings for just 'aircanada' resolves the login issues:
chrome://settings/cookies
]
Jan 22, 2017, 11:03 pm
#904
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
I had the same problem earlier, and Incognito cured it as well. Amazing that they went to all this effort to build a new site and it still hates the #1 browser on the web. Did they retain whatever bits of the old site were responsible for hating on Chrome? Or is whoever designed it an Apple freak that wants to drive people towards Safari?
Jan 23, 2017, 6:37 am
#905
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
LOL 
, well, maybe not so much for Mr. Peever. Maybe AC hasn't noticed all the tickets you couldn't book.
ALSO
Can someone here make a decision about whether issues with the "We're stuck with this cr@p website" belong in the not-so-new-website thread or in the issues/complaints thread?
I posted this regarding stuff missing from an ac.com pull-down menu, but perhaps it belongs here.
http://www.flyertalk.com/forum/27804498-post3122.html
, well, maybe not so much for Mr. Peever. Maybe AC hasn't noticed all the tickets you couldn't book.ALSO
Can someone here make a decision about whether issues with the "We're stuck with this cr@p website" belong in the not-so-new-website thread or in the issues/complaints thread?
I posted this regarding stuff missing from an ac.com pull-down menu, but perhaps it belongs here.
http://www.flyertalk.com/forum/27804498-post3122.html
Jan 23, 2017, 8:17 am
#906
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
It's official, New Website - News Release
Re-designed aircanada.com Website Offers Modern Digital Customer Experience and Enhanced Functionality
MONTREAL, Jan. 23, 2017 /CNW Telbec/ - Air Canada has launched its new, completely re-designed website www.aircanada.com which now offers a simple, intuitive user experience that is fully accessible across all devices and screen sizes, enhanced functionality and an easier-than-ever booking process.
"Thank you to the thousands of customers and Air Canada employees whose feedback drove our redesign efforts," said Lucie Guillemette, Executive Vice President and Chief Commercial Officer. "The site's new features include an easier flight shopping experience by eliminating about half of the steps required to make a booking, enhanced accessibility for customers with special needs, and streamlined, simple and easier-to-find information. This also serves as a new foundation for improving Air Canada's digital experience: over the coming year, we'll be rolling-out many new website and mobile app features based on customer requests."
In addition to having the most current, real-time operational information such as flight status and travel updates, aircanada.com also provides a range of online tools where customers can quickly and easily check-in, or access a self-service re-booking tool when bad weather is forecasted to disrupt flights.
Aircanada.com is offered in seven languages: English, French, Simplified Chinese, Spanish, German, Japanese, and Italian, as well as in 24 countries around the world. Future enhancements including new features and additional languages and editions are being planned to ensure aircanada.com remains a best-in-class digital experience for our customers worldwide.
About Air Canada
Air Canada is Canada's largest domestic and international airline serving more than 200 airports on six continents. Canada's flag carrier is among the 20 largest airlines in the world and in 2016 served approximately 45 million customers. Air Canada provides scheduled passenger service directly to 64 airports in Canada, 54 in the United States and 90 in Europe, the Middle East, Africa, Asia, Australia, the Caribbean, Mexico, Central America and South America. Air Canada is a founding member of Star Alliance, the world's most comprehensive air transportation network serving 1,330 airports in 192 countries. Air Canada is the only international network carrier in North America to receive a Four-Star ranking according to independent U.K. research firm Skytrax. For more information, please visit: www.aircanada.com, follow @AirCanada on Twitter and join Air Canada on Facebook.
SOURCE Air Canada
http://aircanada.mediaroom.com/index.php?s=43&item=1099
MONTREAL, Jan. 23, 2017 /CNW Telbec/ - Air Canada has launched its new, completely re-designed website www.aircanada.com which now offers a simple, intuitive user experience that is fully accessible across all devices and screen sizes, enhanced functionality and an easier-than-ever booking process.
"Thank you to the thousands of customers and Air Canada employees whose feedback drove our redesign efforts," said Lucie Guillemette, Executive Vice President and Chief Commercial Officer. "The site's new features include an easier flight shopping experience by eliminating about half of the steps required to make a booking, enhanced accessibility for customers with special needs, and streamlined, simple and easier-to-find information. This also serves as a new foundation for improving Air Canada's digital experience: over the coming year, we'll be rolling-out many new website and mobile app features based on customer requests."
In addition to having the most current, real-time operational information such as flight status and travel updates, aircanada.com also provides a range of online tools where customers can quickly and easily check-in, or access a self-service re-booking tool when bad weather is forecasted to disrupt flights.
Aircanada.com is offered in seven languages: English, French, Simplified Chinese, Spanish, German, Japanese, and Italian, as well as in 24 countries around the world. Future enhancements including new features and additional languages and editions are being planned to ensure aircanada.com remains a best-in-class digital experience for our customers worldwide.
About Air Canada
Air Canada is Canada's largest domestic and international airline serving more than 200 airports on six continents. Canada's flag carrier is among the 20 largest airlines in the world and in 2016 served approximately 45 million customers. Air Canada provides scheduled passenger service directly to 64 airports in Canada, 54 in the United States and 90 in Europe, the Middle East, Africa, Asia, Australia, the Caribbean, Mexico, Central America and South America. Air Canada is a founding member of Star Alliance, the world's most comprehensive air transportation network serving 1,330 airports in 192 countries. Air Canada is the only international network carrier in North America to receive a Four-Star ranking according to independent U.K. research firm Skytrax. For more information, please visit: www.aircanada.com, follow @AirCanada on Twitter and join Air Canada on Facebook.
SOURCE Air Canada
http://aircanada.mediaroom.com/index.php?s=43&item=1099
Jan 23, 2017, 8:29 am
#907
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
Re-designed aircanada.com Website Offers Modern Digital Customer Experience and Enhanced Functionality
MONTREAL, Jan. 23, 2017 /CNW Telbec/ - Air Canada has launched its new, completely re-designed website www.aircanada.com which now offers a simple, intuitive user experience that is fully accessible across all devices and screen sizes, enhanced functionality and an easier-than-ever booking process.
http://aircanada.mediaroom.com/index.php?s=43&item=1099
MONTREAL, Jan. 23, 2017 /CNW Telbec/ - Air Canada has launched its new, completely re-designed website www.aircanada.com which now offers a simple, intuitive user experience that is fully accessible across all devices and screen sizes, enhanced functionality and an easier-than-ever booking process.
http://aircanada.mediaroom.com/index.php?s=43&item=1099
Jan 23, 2017, 8:42 am
#908
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
"Thank you to the thousands of customers and Air Canada employees whose feedback drove our redesign efforts," said Lucie Guillemette, Executive Vice President and Chief Commercial Officer. "The site's new features include an easier flight shopping experience by eliminating about half of the steps required to make a booking, enhanced accessibility for customers with special needs, and streamlined, simple and easier-to-find information. This also serves as a new foundation for improving Air Canada's digital experience: over the coming year, we'll be rolling-out many new website and mobile app features based on customer requests."
Jan 23, 2017, 8:58 am
#910
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
The question should be "What could possibly go right?"
Based on the recent experience with this 1 "new" AC website, "in the coming year" (only 1 year) is clearly not sufficient or realistic to launch several new functional websites. That sentence (over the coming year, we'll be rolling-out many new website and mobile app features) is scary
Based on the recent experience with this 1 "new" AC website, "in the coming year" (only 1 year) is clearly not sufficient or realistic to launch several new functional websites. That sentence (over the coming year, we'll be rolling-out many new website and mobile app features) is scary
Jan 23, 2017, 9:04 am
#911
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
The question should be "What could possibly go right?"
Based on the recent experience with this 1 "new" AC website, "in the coming year" (only 1 year) is clearly not sufficient or realistic to launch several new functional websites. That sentence (over the coming year, we'll be rolling-out many new website and mobile app features) is scary
Based on the recent experience with this 1 "new" AC website, "in the coming year" (only 1 year) is clearly not sufficient or realistic to launch several new functional websites. That sentence (over the coming year, we'll be rolling-out many new website and mobile app features) is scary
Considering some basic features like print and seat selection on AC flights still don't work on this "new" website, I wholeheartedly agree with your "scary" assessment.
Jan 23, 2017, 9:09 am
#912
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
In fairness, they're not promising to "launch several new functional websites," only to add many new features to their website and mobile apps.
Considering some basic features like print and seat selection on AC flights still don't work on this "new" website, I wholeheartedly agree with your "scary" assessment.
Considering some basic features like print and seat selection on AC flights still don't work on this "new" website, I wholeheartedly agree with your "scary" assessment.
Out of fear, I overinterpreted what is actually said.
No new website please
Jan 23, 2017, 9:48 am
#914
Original Poster
Join Date: Apr 2013
Location: YVR
Programs: Ice Cream Club, AC SE MM, Bonvoy Life Plat
Posts: 2,803
Wanted to send in commendations for 2 flights too, but nah... too much effort after chasing down $5k in refunds. Autofill would have changed my mind.
Jan 23, 2017, 10:48 am
#915
Join Date: Oct 2011
Location: YVR
Programs: AC S100K
Posts: 978
Re-designed aircanada.com Website Offers Modern Digital Customer Experience and Enhanced Functionality
MONTREAL, Jan. 23, 2017 /CNW Telbec/ - Air Canada has launched its new, completely re-designed website www.aircanada.com which now offers a simple, intuitive user experience that is fully accessible across all devices and screen sizes, enhanced functionality and an easier-than-ever booking process.
http://aircanada.mediaroom.com/index.php?s=43&item=1099
MONTREAL, Jan. 23, 2017 /CNW Telbec/ - Air Canada has launched its new, completely re-designed website www.aircanada.com which now offers a simple, intuitive user experience that is fully accessible across all devices and screen sizes, enhanced functionality and an easier-than-ever booking process.
http://aircanada.mediaroom.com/index.php?s=43&item=1099