New Air Canada Website!

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Old Apr 7, 18, 1:53 am   -   Wikipost
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Wiki Link
Update: 14-Jan 2016, 00:50

The old website is in the process of being "retired"
Leaving the below here for now for the sake of posterity and reference.
Accessing the "old" website.

At the moment (09-Sep-2016) accessing the old and functional website is still possible.

The procedure to access the old website requires a few steps.

1. Clear all aircanada.com related cookies and browser cache.
2. Go to this URL. https://www.aircanada.com/en/go-beta.html
3. Click on book travel Button at the top left of the screen.

Alternatively for some clicking on one the following links will work for some as well.

https://www.aircanada.com/aco/flights.do or;
https://www.aircanada.com/en/home.ht...ialSignon=true

"A digital transformation underway at Air Canada is reshaping the customer experience in almost every way"
Most of the old website URLs now redirect to the new "beta" website.
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Old Nov 23, 16, 3:25 pm
  #811  
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE100K, WS Gold, BA Silver, Marriott Titanium, Accor Platinum, Hilton/Radisson/NH Gold
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I've discovered an exciting feature of the new website! It gives you so much more choice in flights - flights that aren't offered anywhere else! Not on the old website, not on the AC app, nor do they show up in places like ExpertFlyer. What a really fantastic site, thank you, AC.

YVR-YYC tomorrow afternoon/evening. New site:



Old site:



EF:

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Last edited by Adam Smith; Nov 23, 16 at 9:01 pm
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Old Nov 23, 16, 5:48 pm
  #812  
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Book it!
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Old Nov 23, 16, 6:29 pm
  #813  
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I also find the "new" site stealthily books you in "Business class Y" in some cases, while for the same flights the "old" site would give you a warning "business class is not available on..."

Including for AC flights, not just codeshares.

Also, not sure if you can look at detailed fare rules before purchasing....
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Old Nov 23, 16, 9:18 pm
  #814  
 
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Originally Posted by canadiancow View Post
Book it!
Couldn't be bothered to try and see what would happen, I had other things to do. Would have been fun.
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Old Nov 25, 16, 3:16 pm
  #815  
 
Join Date: Jun 2008
Location: YYC, Canada
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AC Website

I know there's a huge thread on this but anyone found a trick to get back to the www.aircanada.com site and out of the beta site? It's driving me crazy trying to book stuff on there. The site is unresponsive (I have to refresh) and it does stupid things like selecting "Mr." for a female pax so I had to cancel and rebook an entire reservation. The old site, while not mobile friendly, was fast and accurate and easy to navigate.

Duh - sorry for posting this.

Last edited by YXUFlyboy; Nov 25, 16 at 4:53 pm Reason: Apparently I cannot read
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Old Nov 25, 16, 3:48 pm
  #816  
 
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Originally Posted by YXUFlyboy View Post
I know there's a huge thread on this but anyone found a trick to get back to the www.aircanada.com site and out of the beta site? It's driving me crazy trying to book stuff on there. The site is unresponsive (I have to refresh) and it does stupid things like selecting "Mr." for a female pax so I had to cancel and rebook an entire reservation. The old site, while not mobile friendly, was fast and accurate and easy to navigate.
Read the Wikipost at the top of the page
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Old Dec 3, 16, 11:23 pm
  #817  
 
Join Date: Aug 2008
Location: YYJ/YXY
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The form for filing baggage claims must have been designed by a person without real life experience.

https://help-aircanada.com/aircanada...ue.do?lang=ENU

There is only ONE field each for
flight date (I was travelling over 2 days)
flight number (i had 4 segments)
ticket number (I had several ticket numbers - and, yes, baggage was checked through)
departure city (well...)
arrival city
Baggage tag number (I had 3)

Attachments are limited to three (I would have needed to attach 12 files to satisfy the requirements listed by the telephone agent), with archives generally blocked.

And the funny one: Baggage tags must not have a number in the first two digits. How can we let Air Canada know that some two digit airline codes consist of a letter and a number? Of course this field is not optional, so you have to enter a fake airline code.

Oh, and there is no feedback option or "rate this page" on that page.

Last edited by sokolov; Dec 4, 16 at 10:20 am
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Old Dec 4, 16, 9:49 am
  #818  
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Originally Posted by sokolov View Post
The form for filing baggage claims must have been designed by a person without real life experience.
You mean, just like the rest of AC IT?
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Old Dec 4, 16, 10:02 am
  #819  
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So we're assuming AC IT is done by humans now?
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Old Dec 4, 16, 3:27 pm
  #820  
 
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Okay, so I've actually now found a new feature of the new site I like.

If I pick eUp fares and select a say Q fare, it now gives me the choice to up it (with the price listed) to a H fare to lower the number of eUps required. Without having to phone in.

As far as I know, this was not available previously

It is somewhat offset by the fact that the new site works with such speed that it's actually slower to book this way than using the old site and phoning in. Well as long as there isn't more than 1mm of snow anywhere south of YXS in Canada.
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Old Dec 4, 16, 3:34 pm
  #821  
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Originally Posted by jc94 View Post
Okay, so I've actually now found a new feature of the new site I like.

If I pick eUp fares and select a say Q fare, it now gives me the choice to up it (with the price listed) to a H fare to lower the number of eUps required. Without having to phone in.

As far as I know, this was not available previously

It is somewhat offset by the fact that the new site works with such speed that it's actually slower to book this way than using the old site and phoning in. Well as long as there isn't more than 1mm of snow anywhere south of YXS in Canada.

Do you mean this:

.
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Old Dec 4, 16, 4:17 pm
  #822  
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Originally Posted by 24left View Post
Do you mean this:

.
Indeed. Has been like that forever.
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Old Dec 4, 16, 4:21 pm
  #823  
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Originally Posted by Stranger View Post
Indeed. Has been like that forever.
Right. I was asking jc94 as his/her post seemed to indicate this option was a new feature.
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Old Dec 4, 16, 4:50 pm
  #824  
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Originally Posted by 24left View Post
Right. I was asking jc94 as his/her post seemed to indicate this option was a new feature.
Well, the user interface has changed with the "beta" site. =P

But this feature has been around forever. A great feature to boost revenue for AC with pax who must book flex or lower for expenses, pre-concur...
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Old Dec 4, 16, 6:42 pm
  #825  
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Originally Posted by KenHamer View Post
So we're assuming AC IT is done by humans now?
Are you suggesting that the tech AC has is autonomous? =P I'd be quite interested in how the likes of Hawking, Musk and Gates would react.
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