mikeyyz

Agree, just noticed the same, does seem clearer and less laggy.

Stranger

That has nothing to do with the crappy new web site however.

Sean Peever

Tweaks are not cutting it. I've had to divert 90% of my bookings to lufthansa for INTL PY and J because their website does it. Tried calling into AC the other week for a PY INTL fare and the Agent couldn't figure it out either.

Jumper Jack

Last night, as I was booking a ticket to Baltimore, the website kept refuse to let me login in for about three or four tries, even lock me out of my reservation page. I had to call it in(CALL DROPPED), then redo the reservation AGAIN

Who build this POS, seriously? I want the extra hour I spent on this non-sense back.

Like Is there even a Product Manager or hack, an APM using the website daily?????????????????????
You dont need to be a technical manager to know there are SERIOUS issue with the current build of the site, any user here can tell you that.

oh and atleast the new UI better, they at least made search more clear before it was more like:

quantumofforce

Hahahaha at Waldo

DrunkCargo

I believe this entirely. WS's website is pretty poor, but it's navigable to get the job done. I tend to choose my airline based on expected service delivery. I used to fight to book AC vs everyone else, despite being more expensive in nearly 100% of the cases I booked. Even now, I would fight the AC UI to get my booking on AC if I felt the pod would be preferred over say, WS Plus. Heck, I spent around 120 minutes fiddling with the UI just to get an AC J vs a DL F the other day, mind you this was the FP UI, not exactly the "beta" site.

But when the site plain refuses to take the sale, and the flight requirement is within T-12h, and I'm tired... I'll just go elsewhere. Elsewhere is not much better.

I don't think this latter example occurs often enough to warrant much attention to "IT" at AC. And if I was a shareholder, I would prefer this. Two wrongs don't make a right, but if everyone is wrong, then perhaps that's the "right".

24left

I am posting this as an example of EASE OF USE, SPEED, and since AC was craving bright colors and such.....


The other day, a fellow FTer mentioned they had flown Vanilla Air

So I took a tour through their website

This main page is pretty simple https://www.vanilla-air.com/en

But their "tour" page was fantastic. It was simple, colourful, easy to navigate, provided lots of clickable info-links and was FAST.

This is great. Click the START button

https://www.vanilla-air.com/en/welcomeaboard/

As you scroll down, various info option appear. If you click any one of them, you get a page with all the info in perfect English in a neat and presentable fashion, all easy to navigate.

NOTE: Some of you may think Vanilla Air's site looks childish. At least is works.

.

songsc

I spent 5 minutes trying to find WALDO, but I had no luck

I think AC's new website is better than this.

DrunkCargo

It took me about 1 second, but I've seen this one before.

I think this is also true of any website we use often. It's when it's new we get frustrated and expend mental time hunting for what we want. We'll all get used to the new look/feel I'm sure.

ffsim

Is there really no way to get back to a booking's "main page" after selecting seats? By "main page," I mean the very first page we're presented once we select a booking -- the one that offers the various booking-related functions like seat selection, APIS info, cancel booking, etc.

It looks like we have to go back to "manage bookings" then select the booking all over again once making something as simple as a change to an existing seat selection. Has no one at AC tried to do this prior to roll-out???

Orcair

The Fleet page has been updated with new photos of nearly all the planes - the 777s have the new interior pictures and the 763 and 333 have some nice Montréal scenery in the background

https://beta.aircanada.com/content/p...ard/fleet.html

Jumper Jack

Actually, when Google launched its refresh Drive, Gmail or other web/mobile apps, they have visual aids for those who login first time to help users navigate. AC did not bother at all


Or even the Virgin America site as well, simple -smooth and lag free. (AC finally fixed this issue last week, EIGHT months after the launch)

KenHamer

A journey of 13 billion light years begins with a single tweak.

DrunkCargo

(bolding mine)

Google also hires all the A-grade grads from top-tier schools, leaving only the C+ and below from random schools to be hired by AC. Not that grades are necessarily indicative of ability, but those who are able typically achieve high grades as a mere side-effect of minimal effort, assuming they're not dropped out, mentally or in actuality. Poring through about 500 AC employee profiles on linked in in the last day, I'd say AC does hire from schools like MIT, but... But the bell curve always has a left 50% about the fulcrum. We've seen in the last week how this 50/50 thing works.

I think UX design requires a great deal of empathy, which can either be innate, or in the case of the more left-brained, intellectualized. I think to intellectualize empathy one has to have leftover brain cycles to devote to this function. I'd argue AC did bother, but did the best they could with the resources on hand.

KenHamer

C+?

You wish!