Sep 9, 2016, 9:35 pm
Last edit by: jaysona
Update: 14-Jan 2016, 00:50
The old website is in the process of being "retired"
Leaving the below here for now for the sake of posterity and reference.
Most of the old website URLs now redirect to the new "beta" website.
The old website is in the process of being "retired"
Leaving the below here for now for the sake of posterity and reference.
Accessing the "old" website.
At the moment (09-Sep-2016) accessing the old and functional website is still possible.
The procedure to access the old website requires a few steps.
1. Clear all aircanada.com related cookies and browser cache.
2. Go to this URL. https://www.aircanada.com/en/go-beta.html
3. Click on book travel Button at the top left of the screen.
Alternatively for some clicking on one the following links will work for some as well.
https://www.aircanada.com/aco/flights.do or;
https://www.aircanada.com/en/home.ht...ialSignon=true
"A digital transformation underway at Air Canada is reshaping the customer experience in almost every way"
At the moment (09-Sep-2016) accessing the old and functional website is still possible.
The procedure to access the old website requires a few steps.
1. Clear all aircanada.com related cookies and browser cache.
2. Go to this URL. https://www.aircanada.com/en/go-beta.html
3. Click on book travel Button at the top left of the screen.
Alternatively for some clicking on one the following links will work for some as well.
https://www.aircanada.com/aco/flights.do or;
https://www.aircanada.com/en/home.ht...ialSignon=true
"A digital transformation underway at Air Canada is reshaping the customer experience in almost every way"
New Air Canada Website!
Aug 23, 2016, 9:02 pm
#496
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
LUCKY YOU. SOME OF US NO LONGER HAVE THAT OPTION
.
Aug 23, 2016, 9:19 pm
#497
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
First encounter with the beta.
So much suckage.
On the last set of tickets, I could take no more and clicked the yellow panic bar.
Simple thing like add to calendar doesn't work because the "close" button pops right over all the calendar choices on my browser.
Navigation is not intuitive for booking multiple tickets.
So much suckage.
On the last set of tickets, I could take no more and clicked the yellow panic bar.
Simple thing like add to calendar doesn't work because the "close" button pops right over all the calendar choices on my browser.
Navigation is not intuitive for booking multiple tickets.
Aug 23, 2016, 9:49 pm
#498
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
In the media biz, when one talks about the "above the fold" part of the front page of a newspaper (dead tree or bright screen versions), there is a benefit to having something useful as the first thing customers see.
In looking at these image alone, I got the sense that they were designed by people who do not understand how information should be conveyed, how it is interpreted by the end-user, how users navigate an airline site, or the multiple types of devices and browsers that are used to access Air Canada.
Further, despite the fact that it still fails at many things, the option to use the previous version of the site has been removed. The yellow banner I saw on my Chrome version the other night is now gone.
To me, that say more about the company than their repeated efforts to build and overlay saddled with bloatware (to quote a colleague).
All this wasted space. No "draw" to give anyone a reason to look "below the fold".
Reminded me of the comparison to another "product" a previous poster had made.
(I wil admit that GHPT, Fin 802 is a pretty bird though)
.
In looking at these image alone, I got the sense that they were designed by people who do not understand how information should be conveyed, how it is interpreted by the end-user, how users navigate an airline site, or the multiple types of devices and browsers that are used to access Air Canada.
Further, despite the fact that it still fails at many things, the option to use the previous version of the site has been removed. The yellow banner I saw on my Chrome version the other night is now gone.
To me, that say more about the company than their repeated efforts to build and overlay saddled with bloatware (to quote a colleague).
All this wasted space. No "draw" to give anyone a reason to look "below the fold".
Reminded me of the comparison to another "product" a previous poster had made.
(I wil admit that GHPT, Fin 802 is a pretty bird though)
.
Aug 23, 2016, 9:53 pm
#500
Join Date: Jun 2014
Location: Spatially speaking or metaphysically speaking?
Programs: Aeropain: Zirconia Status; Altitude: Marianas Trench Status; UA MP: 1 Kick to the curb status
Posts: 623
In the media biz, when one talks about the "above the fold" part of the front page of a newspaper (dead tree or bright screen versions), there is a benefit to having something useful as the first thing customers see.
In looking at these image alone, I got the sense that they were designed by people who do not understand how information should be conveyed, how it is interpreted by the end-user, how users navigate an airline site, or the multiple types of devices and browsers that are used to access Air Canada.
Further, despite the fact that it still fails at many things, the option to use the previous version of the site has been removed. The yellow banner I saw on my Chrome version the other night is now gone.
To me, that say more about the company than their repeated efforts to build and overlay saddled with bloatware (to quote a colleague).
All this wasted space. No "draw" to give anyone a reason to look "below the fold".
Reminded me of the comparison to another "product" a previous poster had made.
(I wil admit that GHPT, Fin 802 is a pretty bird though)
.
In looking at these image alone, I got the sense that they were designed by people who do not understand how information should be conveyed, how it is interpreted by the end-user, how users navigate an airline site, or the multiple types of devices and browsers that are used to access Air Canada.
Further, despite the fact that it still fails at many things, the option to use the previous version of the site has been removed. The yellow banner I saw on my Chrome version the other night is now gone.
To me, that say more about the company than their repeated efforts to build and overlay saddled with bloatware (to quote a colleague).
All this wasted space. No "draw" to give anyone a reason to look "below the fold".
Reminded me of the comparison to another "product" a previous poster had made.
(I wil admit that GHPT, Fin 802 is a pretty bird though)
.
P.S. they're Duplo blocks as I've been told but those also are products made by LEGO...
Last edited by Marlin240; Aug 23, 2016 at 10:00 pm Reason: Correction on ID of pic posted previously
Aug 24, 2016, 4:17 am
#501
Suspended
Join Date: Nov 2015
Programs: SE100K - Air Canada, WestJet Gold
Posts: 144
This new website really gets on my nerves. How do I get back to the old one please?
One upside is the ACO website to choose seats for bookings made on Concur is now a hotlink on the manage your bookings page....but that's about the only positive change.
One upside is the ACO website to choose seats for bookings made on Concur is now a hotlink on the manage your bookings page....but that's about the only positive change.
Aug 24, 2016, 6:57 am
#502
Join Date: May 2005
Location: YYZ
Programs: AC Altitude 35K, AA, Marriott Silver Elite, NEXUS
Posts: 357
tried to do a simple booking YYZ-FLL 3 times..on the payment page there is nowhere to input credit card info and it kicks me out saying there is an error. The error is the entire AC IT dept ....do any AC shareholders really hold this Board accountable? amazing...
Aug 24, 2016, 7:19 am
#503
Join Date: May 2016
Posts: 2,494
I agree it's awful, and I agree I would be furious as a shareholder.
Aug 24, 2016, 8:40 am
#505
Join Date: May 2005
Location: YYZ
Programs: AC Altitude 35K, AA, Marriott Silver Elite, NEXUS
Posts: 357
I just went in using IE broswer and it brought up the old site which works....i wonder if anyone from AC reads how their best clients feel about them? probably not...
Aug 24, 2016, 2:20 pm
#506
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,802
Some want to force us to the new BS. Some want our continued business. And who wins depends upon the time of the day/who spoke last to the boss.
Draw your own conclusions efore buying stock...
Aug 24, 2016, 3:14 pm
#507
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 579
Received the following email
"Save on flights to Lyon and within Canada, plus great fares to Japan!"
Air Canada links from this email go here now
https://beta.aircanada.com/en/offers...nada.com|NoBar
"Save on flights to Lyon and within Canada, plus great fares to Japan!"
Air Canada links from this email go here now
https://beta.aircanada.com/en/offers...nada.com|NoBar
Last edited by traacs; Aug 24, 2016 at 3:35 pm
Aug 24, 2016, 5:06 pm
#508
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,396
Received the following email
"Save on flights to Lyon and within Canada, plus great fares to Japan!"
Air Canada links from this email go here now
https://beta.aircanada.com/en/offers...nada.com|NoBar
"Save on flights to Lyon and within Canada, plus great fares to Japan!"
Air Canada links from this email go here now
https://beta.aircanada.com/en/offers...nada.com|NoBar
Dear AC: you keep using that word; I do not think it means what you think it means.
Aug 24, 2016, 5:14 pm
#509
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,759
I'm getting the new site in Chrome, Chrome with incognito mode and in IE, with no way to get out of it in any of them... AC, this thing is still slow, buggy and terrible. You do realise that you need people to make bookings on your website to stay in business, don't you? 