Sep 9, 2016, 9:35 pm
Last edit by: jaysona
Update: 14-Jan 2016, 00:50
The old website is in the process of being "retired"
Leaving the below here for now for the sake of posterity and reference.
Most of the old website URLs now redirect to the new "beta" website.
The old website is in the process of being "retired"
Leaving the below here for now for the sake of posterity and reference.
Accessing the "old" website.
At the moment (09-Sep-2016) accessing the old and functional website is still possible.
The procedure to access the old website requires a few steps.
1. Clear all aircanada.com related cookies and browser cache.
2. Go to this URL. https://www.aircanada.com/en/go-beta.html
3. Click on book travel Button at the top left of the screen.
Alternatively for some clicking on one the following links will work for some as well.
https://www.aircanada.com/aco/flights.do or;
https://www.aircanada.com/en/home.ht...ialSignon=true
"A digital transformation underway at Air Canada is reshaping the customer experience in almost every way"
At the moment (09-Sep-2016) accessing the old and functional website is still possible.
The procedure to access the old website requires a few steps.
1. Clear all aircanada.com related cookies and browser cache.
2. Go to this URL. https://www.aircanada.com/en/go-beta.html
3. Click on book travel Button at the top left of the screen.
Alternatively for some clicking on one the following links will work for some as well.
https://www.aircanada.com/aco/flights.do or;
https://www.aircanada.com/en/home.ht...ialSignon=true
"A digital transformation underway at Air Canada is reshaping the customer experience in almost every way"
New Air Canada Website!
Aug 21, 2016, 7:45 pm
#483
Suspended
Join Date: Feb 2008
Location: YKF
Programs: AC Elite 50K, Amex AP Plat, Choice Privileges, National Exec Elite, Via Prefrence
Posts: 2,996
Aug 21, 2016, 7:50 pm
#484
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,953
Aug 23, 2016, 11:17 am
#485
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
NEWS UPDATE: AC must have read this thread and decided that allowing users to select the "old site" was not how they want us to behave, so the option is now gone and I'll bet someone over at HQ is smiling. Or similar.
Nothing like punishing the customer by not allowing them a choice of how they want to spend money with you, or if. (See posts from those who purchased tickets on other airlines as a result)
I would post that I found a work-around, but then someone at AC would spend time trying to figure out what it was and shut that down too.
BTW, my view is NOT about my refusal to use the new site, it is about how AC chose to launch TWICE and not really TEST IT properly, or even give users the option other airlines and hotels did - try it and give us your feedback.
Aug 23, 2016, 11:27 am
#486
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,397
The old web site has huge problems with how it does (or doesn't) keep you logged in when using Safari. Their inability to handle something as basic as this is so bad it is comedic. Comedic alternating with wanting to punch your screen. But if you don't explicitly log out after being logged on, then you close the browser, open the browser an hour later, and go through a process up to the point it requires a logged in user to complete, it fails. But it fails to an error page, then will boot you back to the home page, then won't complete anything until you go hit the "log out" button. Even though you aren't logged in. As I said. Hilariously stupid.
Aug 23, 2016, 11:43 am
#488
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,803
The old web site has huge problems with how it does (or doesn't) keep you logged in when using Safari. Their inability to handle something as basic as this is so bad it is comedic. Comedic alternating with wanting to punch your screen. But if you don't explicitly log out after being logged on, then you close the browser, open the browser an hour later, and go through a process up to the point it requires a logged in user to complete, it fails. But it fails to an error page, then will boot you back to the home page, then won't complete anything until you go hit the "log out" button. Even though you aren't logged in. As I said. Hilariously stupid.
And another thing, when I am logged in, AC, you know that I am SE. So why do I have to re-enter that information when I am searching for upgradeable fares?
Aug 23, 2016, 12:34 pm
#489
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Bad Request
Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.
Cookie
/n
In the world of airline websites, aircanada.com ranks among the worst (not that it was awesome before the beta launch).
Unable to do anything on the website with Google Chrome now.
Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.
Cookie
/n
In the world of airline websites, aircanada.com ranks among the worst (not that it was awesome before the beta launch).
Unable to do anything on the website with Google Chrome now.
Aug 23, 2016, 4:41 pm
#490
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Latest error: TypeError: Cannot read property 'split' of undefined
But unless I missed it, there was no feedback request.
Aug 23, 2016, 4:48 pm
#491
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
I have previously mentioned SQ's approach. On their main page, they had the OPTION to try their new Beta site and provide feedback. That message was there for a couple of months.
I would ask why Air Canada just couldn't manage something like that...but I'm pretty sure I'd never get an answer.
Aug 23, 2016, 7:46 pm
#492
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,953
So here's me trying to take a look at the student flight pass program from the homepage
1. Click On Picture
2. Click on Button to Purchase
- Blank Page
https://fp.aircanada.com/wallet/serv...opping/STUDENT
Can you guys tell me if you can open it or nah?
1. Click On Picture
2. Click on Button to Purchase
- Blank Page
https://fp.aircanada.com/wallet/serv...opping/STUDENT
Can you guys tell me if you can open it or nah?
Aug 23, 2016, 7:51 pm
#493
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
So here's me trying to take a look at the student flight pass program from the homepage
1. Click On Picture
2. Click on Button to Purchase
- Blank Page
https://fp.aircanada.com/wallet/serv...opping/STUDENT
Can you guys tell me if you can open it or nah?
1. Click On Picture
2. Click on Button to Purchase
- Blank Page
https://fp.aircanada.com/wallet/serv...opping/STUDENT
Can you guys tell me if you can open it or nah?
Very nice looking, no?
.
Aug 23, 2016, 7:57 pm
#494
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,953
Aug 23, 2016, 8:10 pm
#495
Join Date: May 2016
Posts: 2,494
I had mixed success, Firefox never provided options to go back even when someone posted that it was fixed. I had hit and miss with Chrome, it's certainly not available as a direct link now.
Latest error: TypeError: Cannot read property 'split' of undefined
Well they did give us the option to try it.
But unless I missed it, there was no feedback request.
Latest error: TypeError: Cannot read property 'split' of undefined
Well they did give us the option to try it.
But unless I missed it, there was no feedback request.
At least the feedback link went to a valid page