Weird BP issue
#1
Original Poster
Join Date: Aug 2012
Location: Western Canada
Programs: Air Canada SE, Marriott Platinum
Posts: 331
Weird BP issue
Hey all,
So I my company contracted out to a travel company for booking an upcoming flight.
So on the original booking they sent, it had FirstNameMiddleName LastName, as opposed to FirstName MiddleName LastName. It also didn't have my aeroplan number on it.
So I called the company, they looked into it, said the name is ok like that, only problem was she had given the wrong aeroplan number to the agent. She said this should be corrected.
So I go online, I see the booking, it still says FirstMiddle Last, but it connects to my aeroplan now. So I use some eupgrades on the departure flight (which is for Sat am).
I do the checkin and see that theres no aeroplan number. I select change aeroplan number and a message says 'because you eupgraded with a different aeroplan number it cannot be changed'.
I get the BP and it still says FirstMiddle Last, and it also has no status on it. It does say business class and premium rouge (for segments 1 and 2).
I called AC and they said the name is fine. I forgot to ask about the aeroplan number. I'm worried that I won't get credited for it, or that my status wont get recognized. I'm flying back on United so it's important they see my *Gold for a preferred seat...
Thoughts?
So I my company contracted out to a travel company for booking an upcoming flight.
So on the original booking they sent, it had FirstNameMiddleName LastName, as opposed to FirstName MiddleName LastName. It also didn't have my aeroplan number on it.
So I called the company, they looked into it, said the name is ok like that, only problem was she had given the wrong aeroplan number to the agent. She said this should be corrected.
So I go online, I see the booking, it still says FirstMiddle Last, but it connects to my aeroplan now. So I use some eupgrades on the departure flight (which is for Sat am).
I do the checkin and see that theres no aeroplan number. I select change aeroplan number and a message says 'because you eupgraded with a different aeroplan number it cannot be changed'.
I get the BP and it still says FirstMiddle Last, and it also has no status on it. It does say business class and premium rouge (for segments 1 and 2).
I called AC and they said the name is fine. I forgot to ask about the aeroplan number. I'm worried that I won't get credited for it, or that my status wont get recognized. I'm flying back on United so it's important they see my *Gold for a preferred seat...
Thoughts?
#5
Join Date: Oct 2013
Location: YOW
Programs: AC SE, FOTSG Platinum
Posts: 5,725
I get the BP and it still says FirstMiddle Last, and it also has no status on it. It does say business class and premium rouge (for segments 1 and 2).
I called AC and they said the name is fine. I forgot to ask about the aeroplan number. I'm worried that I won't get credited for it, or that my status wont get recognized. I'm flying back on United so it's important they see my *Gold for a preferred seat...
Thoughts?
I called AC and they said the name is fine. I forgot to ask about the aeroplan number. I'm worried that I won't get credited for it, or that my status wont get recognized. I'm flying back on United so it's important they see my *Gold for a preferred seat...
Thoughts?
e-Up processed fine, and the flights posted to my account right on time.
Your mileage may vary, so to speak.
#6
Join Date: Oct 2010
Location: ZRH
Programs: AC SE 100K
Posts: 925
Anyhow - I can't explain how you were upgraded but your number was not in the file. Also - the status on the boarding pass almost never lies. If you don't see it - it's not in the system.
#7
Join Date: Dec 2008
Location: Delta, BC
Posts: 1,646
Tickets booked through our in-house TA always show FirstMiddle Last. Never an issue with any part of the flying or points crediting process.
#8
Original Poster
Join Date: Aug 2012
Location: Western Canada
Programs: Air Canada SE, Marriott Platinum
Posts: 331
So I call AC - they say the aeroplan is in the system. Otherwise they said I couldnt eupgrade.
They said they dont know why its not showing on BP.
So all he could offer was 'it should be ok'.
They said they dont know why its not showing on BP.
So all he could offer was 'it should be ok'.
#9
Join Date: Oct 2009
Location: YYJ
Programs: AC SE, Fairmont Platinum, Bonvoy Titanium
Posts: 287
As a rule - I always insist my tickets only be issued First Last. No initial, no middle name - I don't care that my passport has a middle name (or 2 or more like my wife). It reduces problems such as online checkin on other carriers - no issues with aeroplan. Every once in a while - something sneaks through with an initial - and it gives me nothing but problems.
Even then, on a recent YYJ-YVR-SFO-KOA-SFO-YVR-YYJ mixedAC/UA trip, and with boarding pass in hand and no issue to that point, they didn't want to let me board the last YVR-YYJ leg without the phone call for approval.
#10
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,313
Asking reservations why something isn't showing on the boarding pass isn't going to get you very far.
#11
Original Poster
Join Date: Aug 2012
Location: Western Canada
Programs: Air Canada SE, Marriott Platinum
Posts: 331
Yeah, good call.
I need to check a bag this trip, so when I go to priority check in I'll see if they can clear some of this up.
Another inquiry - on the way back from CUN on the 21st, I fly with UA (so best bet is to get a preferred seat).
Does UA ever Op Up to J for Star Gold?
I was contemplating maybe trying for a 'day of change' at the airport, to try to get on some AC metal and use my eupgrades. That 4.5 hour flight to Denver is going to suck...
I need to check a bag this trip, so when I go to priority check in I'll see if they can clear some of this up.
Another inquiry - on the way back from CUN on the 21st, I fly with UA (so best bet is to get a preferred seat).
Does UA ever Op Up to J for Star Gold?
I was contemplating maybe trying for a 'day of change' at the airport, to try to get on some AC metal and use my eupgrades. That 4.5 hour flight to Denver is going to suck...
#12
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,313
Yeah, good call.
I need to check a bag this trip, so when I go to priority check in I'll see if they can clear some of this up.
Another inquiry - on the way back from CUN on the 21st, I fly with UA (so best bet is to get a preferred seat).
Does UA ever Op Up to J for Star Gold?
I was contemplating maybe trying for a 'day of change' at the airport, to try to get on some AC metal and use my eupgrades. That 4.5 hour flight to Denver is going to suck...
I need to check a bag this trip, so when I go to priority check in I'll see if they can clear some of this up.
Another inquiry - on the way back from CUN on the 21st, I fly with UA (so best bet is to get a preferred seat).
Does UA ever Op Up to J for Star Gold?
I was contemplating maybe trying for a 'day of change' at the airport, to try to get on some AC metal and use my eupgrades. That 4.5 hour flight to Denver is going to suck...
2. The only way you're getting a free upgrade is if there aren't enough UA elites to fill the J cabin (which is DEFINITELY possible out of CUN - I flew CUN-ORD recently and J had 10 of 20 seats empty), AND they're oversold in the back. But you may be offered a relatively cheap upgrade at check-in if they know they can't fill J any other way.
3. The only way you're going to be able to switch airlines is if there are IRROPS.
#13
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
I received an Op-Up on United once as a *G... originally booked on NH 787, before the battery fiasco. Then the 787 caught fire, and the Dreamliners were grounded. Everyone on that flight was rebooked onto UA's flight.
Guess they ran out of UA elites to upgrade, so they started upgrading *G to J.
Guess they ran out of UA elites to upgrade, so they started upgrading *G to J.
#14
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,350
As a rule - I always insist my tickets only be issued First Last. No initial, no middle name - I don't care that my passport has a middle name (or 2 or more like my wife). It reduces problems such as online checkin on other carriers - no issues with aeroplan. Every once in a while - something sneaks through with an initial - and it gives me nothing but problems.
Anyhow - I can't explain how you were upgraded but your number was not in the file. Also - the status on the boarding pass almost never lies. If you don't see it - it's not in the system.
Anyhow - I can't explain how you were upgraded but your number was not in the file. Also - the status on the boarding pass almost never lies. If you don't see it - it's not in the system.
#15
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,511
The middle name needs to be entered into APIS which distinctly has a middle name field and that is what really matters. I have flown, and continue to fly to and from the US and other countries on a regular basis with only my last name and first name on the ticket and reservation without issue.