dinotoon

Hi Folks:

Maybe someone can help me out I have a Latitude Western Canada - Europe flight pass. I want to go to YXE - YYC - FRA (quickest routing). I can book this route via AC (and I can see it when I search Google flights), but its not bookable with a Flight Pass. I've been told two things today from AC:

1. Just book a route (YXE-YYZ-FRA for example) on your flight pass and call in and we'll change it to the desired YXE-YYC-FRA route as there is an issue with the some routings in Flight Passes.
2. The YXE-YYC-FRA is not valid and theres nothing we can do about it. Of course, I got this message as I'm trying to change the route.

I've had several European flight passes before and have never had a problem getting the route I wanted - especially if its a route that can be purchased via AC channels.

Anyone had this issue before? Any input on how to resolve?

canadiancow

The current "policy" is not to allow any routing changes that are not offered on the web interface, because of "abuse".

A same day change at the airport may work, if reservations won't do it.

Sean Peever

As a general rule, now, they will only do routes that are offered online. If you get an Agent willing to do what you want (because it is logical) then that's a great win for you! But don't expect it if it's not offered on the flight pass website.

dinotoon

So far no luck. Its a published AC route - which is the quickest way to get to FRA. Seems pretty logical to me using an airport 300 miles away to get to my destination instead of travelling 1300 miles to YYZ. But I guess the AC folks dont see it the same way - reservations would not book.

Nitehawk

As long as you don't ask for a ridiculous routing, you can probably get reservations to do it. I've done it many times in 2015.

For awhile some FTers and likely others were using flight passes to add segments. For example YYZ-YUL-YOW-YWG-YYC-YVR instead of YYZ-YVR. They will no longer allow you to make changes like that through the resource desk (the guys that can adjust flight pass bookings).

So make the booking, call reservations, ask for the change. If they won't do it, do a same day change, HUCA, or just cancel the res and try again later.

Wpgjetse

Now you know why AC started AQD

BlueMilk

Take note the window for free cancellations or changes is only two hours.

BlueMilk

I think AQD is the answer to a different AC problem.

But thinking of it, I'd like to run another YVR to YUL in seven segments and watch the AQD post as negative.

acysb87

I have a flight to LAS via YVR.
On outbound ,had AC change flights so that I am doing a stop-over at YVR overnight.(latitude NA pass)

Wpgjetse

Like SE's spending less than 10K because they segment fly costing AC a ton of cash in benefit costs.

Stranger

On a latitude pass? I think not....

pappypappy

Irrespective of routing I had issues with passes not offering more than a single connection flight (e.g. YEG-YYC portion) and having to call to change (from the 40 mins connection to TATL flight, which seemed a little too risky!). Was then told by reservations that the only open flight was 5 hours earlier, even though plenty showed in the website. So probably another IT triumph...

BlueMilk

Probably not. The year I needed to add segments to qualify on AQM, my spend was close to 30K.

By the nature of a flight pass, one's committing to AC metal. I suspect very few pass users will miss AQD targets.

I'm sure it would be possible to fly 100k AQM on AC metal and miss $20k AQD, but few here have admitted to it.

BlueMilk

Right you are.

canadiancow

Does it "cost" that much?

EYW is a good example of this.

If they do internal account of my lounge visits as $25/each, then yes, it's expensive.

But if they just accept the fact that I'm having a glass of water, a Coke Zero, and two shots of rum per connection, the actual cost is pretty low.

And there's how they bill the preferred seats. On most of my flights, no one bought any. It was just DrunkCargo and I except for the occasional not-full flight that had someone else there. Otherwise, it was a full flight with a Mounty bragging about how he got "first class" for sitting in 1A on a CRJ. So again, if the accounting says I used $30 of the benefit even though they would not have made that money had I not been on the flight, then the cost is high. But the true cost is low.